The #Samsung #Galaxy #S8+ is one of the flagship phones released by the South Korean company last year that has a large 6.2 inch Super AMOLED display. This large size makes it an ideal device for viewing various multimedia content. It uses a powerful Snapdragon 835 processor in tandem with 4GB of RAM which makes it run any task smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8+ pictures loading slowly after software update issue and other related problems.
If you own a Samsung Galaxy S8+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S8+ Pictures Loading Slowly After Software Update
Problem: Ever since I did the latest software update on August 2nd 2018, pictures are loading extremely slow into text messages or not at all. Also websites are popping up an “Ahh snap” reload error screen over and over. I do practice optimizing my phone in the device maintenance screen… Doesn’t seem to do anything. I am so sick and tired of Samsung updates creating a new problem.
Solution: There’s a big possibility that this problem is caused by some old software data that has not been completely removed during the update process. The best thing you will need to do right now is to backup your phone data then do a factory reset.
S8+ Bluetooth Stopped Pairing With Car After Software Update
Problem: I have a Samsung Galaxy S8 plus. For some reason it stopped pairing the media audio with my car after I updated my phone software. Call Audio is still good and works just fine. I have tried to unpair the device from the car. I have tried to restart my phone and restart my car. I have tried to forget the device on the car end of it and then refind the device. For some reason it will not let me check the box to say media audio. Every time I click it it goes right back into the off position and I cannot figure out how to get my media audio to work again. This happened once before and I can’t figure out how to fix it. This happened after I turned my Bluetooth off on my phone for a different reason last week
Solution: What you should do first is to try to connect the phone to a different audio device. If you have a Bluetooth speaker then try pairing the phone to this speaker. In case it pairs then you should try resetting the car Bluetooth system and remove the car Bluetooth connection from your phone. Once this is done try connecting both again.
In case your phone won’t pair to the speaker and since this occured right after a software update then this might be caused by old software data that has not been completely removed from the phone. The best thing you can do right now is to backup your phone data then do a factory reset.
S8+ Recovering Data When Screen Is Unresponsive
Problem: Went hiking on a glacier, took a few small sets of photos, maybe 10 to 15 total, rain was mild.. I had an Otterbox on it. Kept it in my backpack at all times except to take pics. Out of town so I had data turned off to save battery life in case of emergency. Got home, phone was dead. Figured it was just a dead battery. It had issues charging and it had a few water droplets on it so to be safe I took it out of the case and did the phone in the rice bag maneuver. Next day, it turned on, everything looks normal, buttons all seem to work, but the touch screen is completely unresponsive. (Another couple notes: This is a refurbished phone I got in January, and also I accidentally broke the screen early June and had it replaced at a cell phone repair shop). I figured out how to do the manual shutdown/restart.. tried restarting in safe mode, etc, it doesn’t help the unresponsive touch screen. Also, even though I shutdown the phone, the battery still drains. Any time I would start it up maybe a day later, I would have to charge it all over again. I had a warranty for the replaced screen so naturally I send it thousands of miles away to them to fix it. (I’m working in rural Alaska on a boat[doesn’t make this any easier, trust me.]). When it arrives there they can’t even get the phone to turn on for a day. Finally they get it on, replace the screen, replace the battery, can’t get the touchscreen to work again and say that the replaced battery will at least keep a charge. At this point all I really want is the pictures off of it. In the meantime I ordered an “OTG” cable, with the thought of connecting a mouse to it to retrieve my photos, or to mirror my phone on a computer to retrieve the photos. They send it back, still broken. I get it, I plug it in to charge it and it shows the battery and bolt screen and a little logo that indicates to plug it in, but it is plugged in. After a few minutes the area around the camera and the back of the phone get hot. I unplug it. Every time I plug it in now, the screen stays black and that same area gets hot again. What do you think? From reading the many troubleshooting articles, I think the one that I thought was most similar to my problem said to replace the daughterboard. That also makes the most sense to me, since I know that the battery and screen were replaced, and I would assume that the motherboard was alright judging from how normal the screen looked when I could turn it on. It didn’t look glitchy or anything and all the buttons worked fine. But, this is just my guess. I am in no way someone that is knowledgeable about cell phones, I’ve only owned 3 so far in my lifetime. Thank you so much for your help in advance! I eagerly await your response, It’s been broken for a month now.
Solution: It looks like a component inside the phone has been water damaged and is now causing this problem. To pinpoint what component this is you will need to send the phone to a service center and have it checked. Once this component has been replaced and the phone turns on then you will be able to retrieve the data stored in the phone.
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