The #Samsung #Galaxy #S8 is considered as one of the best Android smartphones released last year. The phone has a modern design wherein it no longer has any physical home button. This allows the 5.8 inch Super AMOLED display to occupy most of the front portion of the phone. Inside the device is a Snapdragon 835 processor which is paired with 4GB of RAM allowing the device to run any app smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8 keeps on restarting after update issue and other related problems.
S8 Keeps On Restarting After Update
Problem: My phone is getting very hot and restarting over and over and over and over and over and over! I’ve done everything short of a factory reset. I suspect it’s since the update to Oreo OS and/or app incompatibility, but I’m not sure how to know when the last update was. If I leave my phone alone for several hours, it seems to fix itself for a little while, but that is getting fewer and far between. I am a moderately tech-savvy 60 year old, but only use my phone for Yahoo email, google searches and email, facebook, and pictures. No games or online content streaming. I don’t know to get into Safe mode. Any ideas? Is there a way to uninstall the Oreo OS and go back to the previous? Thanks for any thoughts you might have!
Solution: The first thing to do in this case is to remove the microSD card of the phone ( if you have one installed) as this might be causing the problem. If the issue persists then try checking if an app you downloaded is causing the problem by starting the phone in Safe Mode.
- Turn the phone off.
- Press and hold the Power key until the model name screen.
- When “SAMSUNG” appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
If the problem persists then you should backup your phone data then do a factory reset. Once the reset is complete do not install any apps yet in your phone. Try to check if the issue still occurs.
Should the above steps fail to fix the problem then you will need to bring the phone to a service center and have it checked.
S8 Is Overheating
Problem: My phone’s screen won’t turn on, my phone won’t charge, and my phone keeps overheating where the camera is, I’ve tried to let the phone ventilate , but it still overheats and there’s nothing wrong with my motherboard can you help me?
Solution: The best thing that you can do right now is to check if the display works when the phone is started in recovery mode. If it works in this mode then you should do a factory reset from here. Take note that the reset will erase your phone data.
If the above step does not work then you will need to bring the phone to a service center as this is most likely caused by a faulty hardware component already.
S8 Will Not Unlock After Software Update
Problem: I updated my phone (I had put it off for a while because it always screws stuff up). I updated it and once I did it, it made me update it again. After the second update, it wont let me unlock my phone. It will let me swipe the screen then the screen will go black and go back to the lock screen. It also keep vibrating constantly like every 4 seconds this very soft vibration. The only time it will let me unlock it is if i reset the phone and if I lock the phone it will not let me unlock it again.
Solution: The first thing that you will need to do in this case is to wipe the cache partition of the phone from the recovery mode. This will delete the cached system data which might be causing the problem. Restart the phone once this is done then check if the issue still occurs. If it does then you will need to start the phone in recovery mode again then do a factory reset. Take note that the reset will erase your phone data.