Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S8 fix the issues that they are experiencing with the phone. This is a flagship phone released last year that comes with several features that consumers really love. This device has a 5.8 inch Super AMOLED display and uses the powerful Snapdragon 835 processor. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8 is not charging issue and other related problems.
If you own a Samsung Galaxy S8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S8 Is Not Charging
Problem: Hello! So I have an S8, an Android phone, and I’ve recently started having a few issues with it. My phone has always been pretty good, no matter what I’ve done. Nothing a reset, update, or even one time a factory reset, couldn’t handle. There was a period of time I wasn’t able to use it for roughly 2 months, but it was perfectly fine after that for the past few months. I do tend to drop it from time to time, and I can mess up the plugs by breaking earbuds in it or pulling and tugging on cords while they’re in, but it’s never given me issues. Last night it was perfectly fine. I had just gotten a new game and was playing it, it was all perfectly well. Same with this morning, it was running perfectly well. There has been the issue of the battery on my phone draining extremely fast but I never paid much mind to it. But today was really weird. I had gone on a 45 minute ride to my church while listening to Spotify Music and it was perfectly fine. Upon arriving at church I closed the app and doodled on another app, PicArts. It was still fine. Eventually I turned off the screen and put the phone down during the 2 and a half hour service. At the end I checked my phone and it was already at 38% from the 100% this morning. Of course I had just guessed it was normal. On our way leaving I got in the car and plugged it into the car to charge and drove another 30 minutes to get lunch. When I got there it looked like my phone hasn’t charged a bit, it was at 15% now. So I just closed all my apps and left it in the car. When I arrived home after eating I saw my phone was at 1% and so I hurried inside and plugged it in. I left it plugged in for 10 minutes perhaps and I checked on it, it was still at 1%. So I quickly decided it was an issue with the cord. I changed the cord and the plug several times. Using different outlets and such, but it was all the same, no charge. Weird enough, however, whenever I’d plug it in the battery would show a red exclamation mark, usually like it does when it’s low battery, and when it’s not plugged in it just shows the normal battery with the level that it’s at, but it stays white the whole time. Even if it was at 1%, which at that point it would normally be red with an exclamation mark. I tried resetting it a few times, and eventually I just powered it down. It didn’t charge a bit. So I gave up and unplugged it, but oddly enough as soon as I unplugged it, it showed a charging sign. I left it like this and it got up to 36% on its own. I was thoroughly confused. Playing with the cords for a moment, it didn’t charge anymore. Plugged in or not, it just slowly died. I google it online and then I decided to check the port, so I connected it to a laptop. It recognized that it was plugged in, giving me the option to transfer files. I accepted and just to be certain I went through the files, and sure enough it was connected. But the battery was still not charging. Funny enough too, whenever I’d reset it, it wouldn’t turn back on unless it was plugged in, despite the plug not charging it. I read somewhere about overcharging and discharging your phone, so I suppose that’s it. I have not dropped it for probably a month now, I have NEVER, in my history of having this phone, gotten it wet. It was charging perfectly fine last night, I just suppose my app usage today overly drained it. I’m really confused at how to get it fixed, what I should be looking and asking for if I were to go to the sprint store, where I bought it. Currently I have it plugged in and it’s not dropped from 16% in the last few hours. I’ve been using it a bit too. I did a factory reset, many basic resets, and just powering it off for a while. I’ve tried app cleaners and such, nothing is working. Just as well, I can’t access the battery on my phone. I can’t find any location to get into the back of my phone, and I don’t want to try anything without being certain I won’t further damage it. So far all I think is that I’ve overused the battery, as well as constantly overcharging it, keeping it plugged in at 100% while using it, this is a common thing I do. Is it time for a new phone? Do I simply need to see a professional to access and restore the battery to its full and we’ll condition? Perhaps I need a special charger to boost the charge it’s not getting currently? I’m thoroughly confused and desperately need help. Thank you for your time and aid.
Solution: There’s a possibility that the problem is already caused by a faulty battery. Replacing the battery will fix this problem. Since this phone has a non-user removable battery then you will have to bring the phone to a service center and have it checked.
S8 Will Not Charging
Problem: My Samsung galaxy S8 will not charge. I’ve had this phone for a little over 1 year. But it will not charge. I let it charge over night as I always do, but when I woke up it said 15%. So i plugged it back in and again only charged 1% before the percent started dropping. The whole time it is plugged in it says that my phone is charging and has the symbol to indicate its charging. I have switched outlets and boxes but still wont charge properly. When I got home I plugged it in on an extension cord and it charged to 19% but when I plugged it back in it said it was charging yet dropped down to 14% and now I am still struggling to get it to charge.
Solution: The best thing that you can do right now is to clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in the port is removed. Once this is done try using a different charging cord and wall charger to charge the phone. If the issue still persists then the problem could be caused by a faulty charging port, power IC, or battery. If this is the case then you will need to bring the phone to a service center and have it checked.
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