The #Samsung #Galaxy #A7 is one of the premium mid range Android smartphone model available in the market that is designed to look like a flagship phone but without the high price tag associated with the high end devices. The 2017 version of this model has an aluminum frame body with a 5.7 inch full HD Super AMOLED display. This device uses the Exynos 7880 processor which when combined with its available 3GB of RAM allows the phone to run any app smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A7 turns off when opening an app issue and other related problems.
If you own a Samsung Galaxy A7 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Galaxy A7 Turns Off When Opening An App
Problem: Hi, My issue is that when the power gets to roughly 40-50% left the device turns off as if there is no power at all. It’s always when I am opening an app like Instagram, or even just checking my email. Almost like it doesn’t have enough power to perform the task I am asking. Sometimes it just seems to reboot and others it will go blank & I have to plug it in. Today, it went blank/ turned off at around 50%. I couldn’t get the orange light to turn on to indicate charging & I couldn’t turn it on. I thankfully found your info here on how to reboot. When I finally got it to turn on & charge the battery indicator said it was at around 66%. I don’t get the warnings of low 15% battery any longer either. There seems to be a glitch or it gets stuck at a point. The battery indicator at times will also say I have around 40% then it dies, and when I plug it in, the indicator says I have a low percentage like 6%. It’s driving me nuts! The Android version I have is Nougat.
Solution: The first thing that you should do in this case is to check if an app you downloaded is causing the problem. To do this just start the phone in Safe Mode then observe if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
In case the issue still occurs even in Safe Mode you will need to proceed with a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete do not install any apps in your phone yet. Try checking first if the issue still occurs. In case it does then this is most likely a hardware related problem already possibly caused by a bad battery or other component that is not working properly. The best thing you can do right now is to bring the phone to a service center and have it checked.
Galaxy A7 Battery Drains Fast
Problem: Hi,1st, thanks for helping me. Now, my problem. About month or so ago, my phone went dark. i tried to restart it, and got a message saying something about a battery boot failure. I had the battery replaced then the phone works for a little while. Today I got the Splash screen and it shut off.I tried a few times to restart it and got another battery boot failure message, then nothing. I finally gave up, left my phone alone for couple of weeks, then tried to turn it on. It started, but the batteries don’t last long, they drain rapidly, so I have to charge the phone multiple times a day, A lot of times, the phone drains the batteries instantly. It takes some time b4 the phone will start again. I can’t plug in the wall charger, because it rusted out (I live in snow country, so there’s a lot of humidity in the winter) so, I use the computer USB port to charge the phone since this works, though it doesn’t always charges. Sometimes, the phone instantly drains batteries; sometimes, the phone will turn on if I do a soft reset. I am a retired disabled senior, these phones are quite a financial burden to have to replace after only a year or so for anyone, but, especially for someone like me. I have been trying to locate a suitable replacement that will serve all my needs, and still be affordable, but, I have as yet to succeed. (Besides, I just lost $450 when I hired and prepaid a handyman for work and he simply left and refused to answer my calls, so I really can’t afford to buy a new phone). I rely on my phone for most of my browsing and other things, because I lost my computers in a fire last year, which took almost everything I owned. I have as yet been able to replace or substitute everything, so I rely on my phone quite heavily. I also would prefer to not have to buy a new phone, especially since I just had the screen replaced last summer. I also had a memory/boot failure last Spring, and lost all my data, because I had to do a hard reset. My son also had a problem with the internal memory failing, and had to buy a new phone. Apparently, many people have had both of these problems with this phone, but, I like the features and am now accustomed to using this phone and would just prefer to stay with this device. I would be very grateful if you could help me. Thank you for your time and assistance.
Solution: It’s very likely that this is already caused by faulty hardware component. The best troubleshooting step that you can do right now is to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone. Try to check first if the issue still occurs. In case it does then you will need to bring the phone to a service center and have it repaired. If the phone will need several of its components replaced then you should just consider getting a new phone as this might be more cost effective.
Galaxy A7 Battery Drains Fast After Software Update
Problem: Hi, after the update on my Samsung Galaxy A7 2 days ago, I started losing my battery for 5-6 hours. I did all the steps suggested and my brand new phone`s battery life goes very quickly. I regret doing this terrible update because my phone is like a complete trash. I was so happy with it before this update. The battery life was strong and I was spending around 50-60% till the end of the day
Solution: Since your phone is now running on a new software version try checking if any of your apps have updates available and update them accordingly. Once your phone apps are update check if the battery still drains quickly. If it does then you will need to backup your phone data then do a factory reset as the problem could be caused by old software data that has not been completely removed from the phone.
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