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How to fix Galaxy Note8 texting issue: Note8 not receiving text messages

Hello and welcome. This troubleshooting article deals with some common texting issues for the #GalaxyNote8. If you encounter sending or receiving SMS, SIM card issues, or signal issues on your own Note8, this post may help.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix Galaxy Note8 texting issue: Note8 not receiving text messages

Can you help please? I have a new Samsung galaxy note 8 and a new Samsung tablet S4. I sent a message to my daughter from my Tablet, but I’m not receiving any back on my phone. Only on my tablet. I would rather have messages sent to my phone instead of my tablet. How do I deactivate the message app on my tablet . I don’t use my tablet that often and I don’t want to keep turning it on just to get messages. Even when tablet off messages still go through to it. I checked the message centre Nbr and they are both the same. I am with Vodafone Australia. Thank you. I’m on android version 8.0.0. And it’s updated but I cannot find what the phone software is named.

Solution: If by messages, you mean text messages or SMS, then only the device that has the right SIM card can receive them. No two devices can have the same SIM card and number so we don’t understand why you’re wondering why your Note8 is not receiving responses from your daughter. Naturally, only your tablet will receive any incoming text messages in the first place. Unless you insert the SIM card to your Note8 and your daughter sends a text message to that number, don’t expect to receive any SMS in your Note8 at all. If you want to use your Note8 for sending and receiving text messages, then transfer the SIM card from your tablet to it.

Problem #2: Galaxy Note8 keeps saying to insert SIM

Hello. I just got a hand-me-down Samsung Galaxy Note 8 from a friend. It works just fine, but sometimes gives me a message as if I had just inserted a SIM card. I don’t remember the exact message because I just restarted my phone. But it generally says that a new SIM card was inserted (nothing about it being removed, which is what I’ve been finding as I search for troubleshooting help) and that I need to restart my phone to use the network. Last night I tried taking it out and putting it back in again, but today it just gave me that message and made me restart again. Any help is greatly appreciated! Thank you.

Solution: It’s possible that there’s a physical issue with the phone; the SIM card slot may be defective and causing frequent disconnection. M,ake sure that you insert the SIM card tray properly before trying again. A Note8’s SIM tray is a well designed component and hardly ever goes bad. If it’s broken or bent though, it may cause the SIM card to lose connection. If the SIM card tray is damaged, you must contact Samsung so they can repair or replace it for you.

There’s also a chance that the issue may be caused by a bad software. Try wiping the device by doing a factory reset. Here’s how to do it:

  1. Create a backup of your data.
  2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Should nothing change after you factory reset your device, the cause of the problem is most likely beyond your ability to fix. Get support from Samsung so they can set up a repair schedule for you. For this type of problem, a physical check of the device is necessary so repair is most likely your only way out.

Problem #3: How to bypass Factory Reset Protection on the Galaxy Note8

Bought a Samsung Galaxy NOte 8 out of offer up. When I tried to set it all up it’s asking for the previous Google account. I have no way of contacting previous owner. I tried factory resetting and tried to go into keyboard setting but the keyboard settings option is locked. How can I bypass this? Can I buy a program to unlock the Google account.

Solution: There’s no way to bypass Factory Reset Protection or FRP at your level. You should either let the original owner unlock the phone for you, or let Samsung bypass it. Samsung will only unlock a device if a user can present necessary warranty and purchase documentation. We don’t know the exact conditions if whether or not a second-hand buyer like you can do it. Be sure to visit your local Samsung store to get first hand information.

Problem #4: Galaxy Note8 has no signal after repair

Galaxy Note8. took back of phone, took antenna off.  put back .. nothing else. NOW SIM not recognized. no network connection. can’t phone or text. wifi works.. apps work on wifi.. Verizon has no clue.. I’ve gone through factory reset.. hard reset a few times.. still no “antenna”… no bars on the 4G LTE. Did I burn the brain?.. one quirk.. the airplane mode is off but the icon is a light blue.. It’s dark blue when on.. and used to be grey when off… this may be interfering with network connection.

Solution: DIY or do-it-yourself sometimes causes more problems than solutions. In your case, you may have damaged the antenna or modem of the device during repair, causing the problem right now. Yes, the odd behavior of Airplane Mode can be the direct reason for the problem as well but we’re not in a position to say if that’s 100% accurate or not. If you are not a trained technician, bring your device to a reputable independent repair shop so a competent personnel can physically check your phone.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

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