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How to fix Facebook that keeps crashing, won’t load properly on your Motorola Moto X4 smartphone [Troubleshooting Guide]

Facebook emerges among the most popular and widely used social media apps by Android and iOS smartphone users. Although it’s a well-maintained app, there are still instances when Facebook app doesn’t work as intended. Among the common issues affecting Facebook app on Android devices is on random crashes and loading failures. And oftentimes, network problems are the underlying causes.

Usually such problems won’t last longer as Facebook developers are surely looking closely on the apps real-time status and must act immediately whenever something goes wrong and needs fixing. But there are other factors that can destabilize the Facebook app and trigger it to crash constantly or fail to load as expected. In this case, you may have to troubleshoot the app to get it back up and running smoothly.

Highlighted in this post are simple workarounds and potential solutions to a problem with Facebook app that keeps crashing or not loading properly on a Motorola Moto X4 smartphone. Read on to learn how to deal with this issue whenever you’ll encounter it while using Facebook app on the same device.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Force stop Facebook then restart your phone.

The app may be experiencing some random errors that prevented it from carrying out its routine. While Facebook is a sturdy app, it still can give into minor glitches and what you’re dealing with are the transpiring symptoms. To clear these errors, forcing the Facebook app to stop can help. Here’s how it’s done:

  1. Tap the Apps icon.
  2. Touch and hold the Facebook app icon, then drag the icon to App info.
  3. Tap the Force Stop button. This will force the app to quit.

After ending the app, restart or soft reset your Moto X4 with these steps:

  1. Press and hold the Power button for about 10 to 20 seconds.
  2. Release the button when the phone restarts and goes through the boot-up sequence.

Wait until your phone boots up completely then re-launch Facebook to see if it’s already working fine and steady. Performing a soft reset or restart helps in dumping errant cache from the app and phone’s internal memory that might have triggered Facebook to crash or fail loading.

Second solution: Clear app cache and data.

Apps store cache every time they’re opened and used. Cached files will be utilized for faster reloading of similar information for the app, thus benefit users in terms of multitasking. However, there are some factors that can cause the app cache to become corrupted. When this happens, app’s functions and operations are also afflicted. To make sure this isn’t causing Facebook to crash or not load properly, try to clear the app’s cache and data with these steps:

  1. Tap the Apps icon.
  2. Touch and hold the Facebook app icon, and then drag the icon to App info.
  3. Tap the button to Clear cache to clear cache from the application.
  4. Tap the button to Clear data to clear temporary data for the Facebook app including login details, saved games, and other information.

You will need to re-enter your Facebook credentials to sign into your account if you cleared data from the app.

The next time you open the Facebook app, you should notice some improvements in performance and loading speed.

Third solution: Update Facebook app, if available.

If you haven’t set your device to auto-install updates, then some of your apps including Facebook may not be up-to-date. Thus it’s possible that the app’s performance may be afflicted by some bugs and malware. To manually check for and install pending app updates including Facebook, follow these steps:

  1. Tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu icon on the top-left side of the Play Store screen.
  4. Tap My apps. Any apps with pending updates will be listed at the top.
  5. Tap Update to update individual apps including Facebook or select the option to Update All to update all apps at one time.

Allow your device to finish updating apps and then do a soft reset when all apps are completely updated.

Fourth solution: Reset or reinstall Facebook app on your Moto X4.

The app might have been totally corrupted and therefore, no longer functional. In this case, an app reset can be a possible remedy. Otherwise, you will need to delete and reinstall the Facebook app on your phone.

  1. Tap Apps to view and access apps list.
  2. Tap Play Store.
  3. Tap the Menu icon on the upper-left corner of the Play Store.
  4. Tap My apps & games.
  5. Tap to select Facebook from the apps.
  6. Tap the Uninstall button.
  7. If prompted, read the warning then tap OK to confirm.

After uninstalling the Facebook app, head back to the Play Store then search for, download and install the latest version of Facebook app that’s supported by your Moto X4.

Alternatively, you can reset the app and restore its default settings. Here’s how:

  1. Tap the Apps icon.
  2. Touch and hold the Facebook app icon, and then drag the icon to App info.

Doing so will show more details of the app’s data usage along with the commands to clear apps cache, force stop, or disable the app.

Fifth solution: Wipe cache partition on your Moto X4.

Aside from app cache, your device also stores system cache in a separate location or partition. Like apps cache, system caches are also used by the phone system to quickly reload the same information when needed, thus beneficial to multitasking. But then again, system cache can also give into errors and become spoiled. And this is when system errors begin to surface. The symptoms may be occurring on certain apps depending on the type of cached files that were corrupted. To make sure this isn’t causing Facebook to keep crashing or not loading properly on your Moto X4, wipe cache partition with these steps:

  1. Turn your phone off.
  2. Then, press and hold both the Volume Down and Power buttons for a few seconds and then release both buttons when the Boot options screen appears.
  3. Press the Volume Down button to scroll to and highlight Recovery.
  4. Press the Volume Up button to select. The Motorola logo will display followed by the Android recovery screen.
  5. On the Android recovery screen, press and hold the Volume Up button for about 10 to 15 seconds.
  6. Then quickly press and release the Power button. The Android recovery screen will then show up.
  7. Press the Volume Down button to scroll to and highlight Wipe Cache Partition from the given options.
  8. Press the Power button to confirm selection.

Your phone will then restart. As soon as it boots up completely, launch Facebook app and see if it’s already working fine and stable.

Seek more help

For further assistance and other options, contact Facebook Support or visit Facebook help center to report the issue and gather inputs from the helpdesk or any contributors. The app may be encountering a fatal error that needs some fixing. If this is a server issue, then the support team must already be working on some ways to get the app back up and running smoothly at the soonest possible time.

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