The #Samsung #Galaxy #J3 is one of the best budget Android smartphones available in the market today. The 2018 version of this phone has a 5 inch IPS LCD display and already runs on Android Oreo. It uses an Exynos 7570 quad core processor paired with 2GB of RM allowing it to operate smoothly. While its rear camera module is just 8MP ( which is lower than the 2017 version of the phone which uses an 13MP camera) its battery has been upgraded to 2600 mAh. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 screen is black and unresponsive issue and other related problems.
If you own a Samsung Galaxy J3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
J3 Screen Is Black And Unresponsive
Problem: My J3 will turn on and the light goes blue and then the music plays but the screen just stays black. the touch screen is responsive and the buttons all seem to work the screen just stays black. I’ve tried taking doing a soft reset and stuff but no change thanks.
Solution: The first thing you should do in this case is to make sure that the battery of your phone has sufficient charge. Charge the phone first for at least 20 minutes using a wall charger. Once this is done do a soft reset by pressing and holding both power and volume down buttons for at least 10 seconds. In case the issue still persists then you will have to start the phone in recovery mode. If the screen works in this mode then you will need to do a factory reset. Take note that the reset will erase your phone data.
If the above steps fails to fix the problem then this is most likely caused by a faulty hardware component. You will need to have this checked at a service center.
J3 Screen Is Black But Phone Is Working
Problem: Phone was being held to ear and husband was sweating heavily. When he removed phone from ear, the screen went black. He checked for and found no water damage. After trying several random acts to fix it, he decided to dry it out just in case. He dropped the phone into decadent beads (not sure of spelling, but they are the beads he uses to remove water from his compressor’s airline before he sprays paint). He waited 48 hours, took phone out. The screen was still black. He is able to receive calls and send messages if he uses hands-free system in car. His battery is 100%. He did the “anti-static” procedure on the screen. I tried to restore to factory settings. I feel like we have tried everything short of taking it to a Tech. Finances will not allow that right now.
Related Problem: My screen is doing the black screen thing. I have rebooted it, booted it in safe mode. Done the power and down volume reboot. The quirky thing is that maps seems to be continuing to pop up. I can’t disable it. After screen goes black I can pull up open apps in the tile function and maps is always up even when I try to x out of it.
Solution: It looks like the display of the phone has been damaged. To verify if this is the case try to start the phone in recovery mode and from here do a factory reset. Take note that the reset will erase your phone data. If this does not fix the problem then you will need to bring the phone to a service center since it is likely that the display assembly of the phone will have to be replaced.
J3 Screen Randomly Flickers
Problem: My wifes J3 is exhibiting screen problems. When select a function like contacts, messaging or any other icon the screen may flicker, or parts of one of the other pages may appear over what you are looking at, or the screen starts to pixelate, if that’s a word, or sometimes goes black or blue. It’s very random whatever it may do at the time. We already tried the soft reset with no change. Any advice is greatly appreciated.
Solution: The first thing that you will need to do in this case is to check if an app you installed is causing the problem. To do this start the phone in Safe Mode. If the issue does not occur in this mode then you will need to find out what app is causing the problem then uninstall it.
If the issue still occurs in Safe Mode then the next step is to do a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete do not install any apps in your phone yet.
If the above steps fails to fix the problem then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.
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