The #Samsung #Galaxy #J3 is a low cost Android smartphone aimed at the budget conscious consumer. The 2017 version of this model uses a 5 inch 720p display which might not be the best but it gets the job done. The phone already runs on Android Nougat and uses an Exynos 7570 processor combined with 2GB of RAM. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J3 is unresponsive after getting wet issue and other related problems.
If you own a Samsung Galaxy J3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
J3 Is Unresponsive After Getting Wet
Problem: My Galaxy J3 quit just a couple hours ago, for no apparent reason. Previously, I had gone on a hike wherein I sat on my phone and dumped a bottle of water over my head, but the water indicators are untouched and the phone was working perfectly fine after the hike. I went to a restaurant right afterwards, for maybe 45 minutes. I didn’t look at my phone at all while I was in there, so I don’t know exactly when it happened. As I was leaving, I pulled it out to check the time and it was totally unresponsive. I pulled the battery out, put it back in, and pressed the power button again. Some garbage flashed on the screen. I took the battery out again and tried a second time, with the same result. Since then, I’ve tried charging it, holding down various buttons in an attempt to trigger the factory reset, pulling the battery out and putting it back in numerous times, and dismantling the phone as far as possible. At the moment, I have my SD card, battery, and SIM card all pulled out. There’s no SIM card in the phone. I was advised to treat it like it was wet and just let it air out for a while, but I’m not sure how that’s going to help my situation. I still can’t tell whether it’s a problem with the screen, the system, or just booting up.
Solution: If the internal components of the phone came into contact with water then the best thing that you can do right now is to place the phone in a bag of rice for at least 48 hours. The rice will absorb the moisture inside the phone. After 48 hours have passed connect the phone to its wall charger then let it charge for at least 20 minutes. With the phone still connected to its charger try turning it on. In case it doesn’t turn on then try getting a new battery and see if this fixes the problem.
In case the above steps fails to fix the problem then this might already be caused by an internal component that got water damaged. The best thing you can do right now is to bring the phone to a service center and have it checked.
J3 Battery Not Holding Charge
Problem: hi, my name is ray. I have a J3 . issue is the battery won’t hold a charge. tried buying new batteries for it , does the same thing. batteries that I thought were legit batteries were made in China. the legit batteries are made in Vietnam or Korea. nevertheless this phone is having a battery issue whether it’s the legit battery source or a bootleg from china.
- please, tell me who can service this problem without costing a fortune (more than what I paid for the phone)
- where in the near future can I purchase legit batteries , not the one that say made in China. not e-bay(that’s all bad) hope you can help me with my phone. can’t afford a note 8 at this time.
Solution: If the battery of the phone drains quickly even with several new batteries installed then there could be another factor that is causing this problem. Try removing the microSD card of the phone if you have one installed. You should also consider doing a factory reset to check if a software glitch is causing the problem.
In case the issue still persists after performing the steps listed above then the problem could be caused by a faulty power IC. The best thing you can do right now is to have the phone checked at a service center.
J3 Not Turning On After Getting Wet
Problem: Good morning to you, So, On July fourth I was out with cousins and about to go swimming in their pool, When I jumped in, I got a bit stupid and forgot that my phone was in my pocket. I took it out as quick as I possibly could, and when I turned it on, the whole USB port is filled with water. SO that was good that it at least didn’t shut off at first. Now, I completely shut it down after a while, and when I got home, I attempted at turning it back on and charging it, and nothing worked. Me and my family did the only thing we thought would work, and that was put it in a bag/bowl of rice for 48 hours. I ended up leaving it in their for an extra 12 just for extra measures. When I attempted in charging it, still nothing happened. I assume it is still just the water damage that is still within the phone, but I’m not 100% sure. And just to say, I was not sure what version my phone was so I just put the second option. I hope that you can help me in some way, Thank You So Much!!
Solution: If after placing the phone in a bag of rice does not fix the problem then the phone is most likely water damaged already. The best thing you can do right now is to have this checked at a service center.
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