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How to troubleshoot your Galaxy Pixel 2 that won’t turn on or charge

Is your Google Pixel 2 having a hard time charging or turning on? Today’s #Pixel2 troubleshooting article should help you fix it! Read on and let us know in the comments below if this helps.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: How to fix a Galaxy Pixel 2 that won’t charge

Hello! My Google Pixel 2 is not charging. I have tried different adapters, outlets, and charging blocks, and I have also tried restarting my device. However, the weird thing is that my phone says its charging, when its actually draining battery. And on top of that, even when my phone isn’t plugged in to the charging cable, it still says that it is charging. Please let me know how to fix this problem! Thank you!

Solution: This issue on your Pixel 2 must be caused by one of the following:

  • a bad app
  • an unknown software bug
  • charging port malfunction

Boot to safe mode

To know if the issue is being caused by a third party app interfering with Android, you want to restart the phone to safe mode. In this mode, third party apps will not be permitted to run so if your phone charges normally, you know one of the apps is to blame.

To boot to safe mode:

  1. With the device powered on, press and hold the Power button (located on the right-edge) until the Power off prompt appears then release.
  2. Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
  3. Tap OK to confirm. Note: The restart process may take up to 45 seconds to complete.
  4. Upon restart, “Safe mode” appears in the lower-left of the unlock/home screen.
  5. Charge the phone and see what happens.

As mentioned above, if the phone charges normally in safe mode only, a bad third party app must be causing it. Because safe mode will not pinpoint the exact problematic app, you need to narrow it down. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Pixel 2 is still problematic, repeat steps 1-4 until you’ve figured out the app.

Restore phone to its defaults

Ultimately, you’ll have to wipe your phone and restore all its software information to defaults if the problem continues. This is needed to see if the issue is software-related, and if you can fix it on your end. Factory reset is almost always an effective method in fixing software problems. If you’re lucky and the reason for your Pixel not charging properly lie on the operating system, this should help.

To factory reset your Pixel 2:

  1. Create a backup of your files.
  2. If your device is on, turn it off. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained.
  3. Press and hold the Volume down button. While holding Volume down, press and hold the
  4. Power button until the phone turns on. You’ll see the word “Start” with an arrow around it.
  5. Press the Volume down button until you highlight “Recovery mode.”
  6. Press the Power button to start recovery mode. You’ll see an image of an Android robot with an exclamation mark (you may also see “No command”).
  7. Press and hold the Power button. While holding Power, press the Volume up button once. Then release the Power button.
  8. If “Wipe data/factory reset” isn’t highlighted, press the Volume down button until it is. Then press the Power button to select it.
  9. Press the Volume down button until you highlight “Yes” (or “Yes – delete all user data”). Then press the Power button to select it.
  10. After the reset is complete, press the Power button to select “Reboot system now.”

Have the phone checked by a professional

Should nothing change even when your Pixel 2 has been factory reset, that’s a clear sign that the problem must be hardware in nature. It may be due to a broken charging port in the least. If that’s not it, then it must be something more serious, like a malfunctioning motherboard. Send the phone in so a technician can physically examine the device.

Problem #2: How to fix a Pixel 2 XL that won’t charge or turn on

Hello. This is my last resort.  I have a Pixel 2 XL that I absolutely loved. I left it to charge around 3am at about 30%. I saw the charge lightning symbol, so I know it started charging. When I woke up at 630am the phone was completely off. I can’t turn it on. When I connect the charger it doesn’t show any indication of charging. I tried holding Vol down and power for 30 secs and still nothing. I left it charging in several different outlets for a half hour or so. Still nothing.  I’m using original charger and cable and never had any problems before this.

Solution: These are the troubleshooting steps that you want to do:

Use another known working charging accessories

The first troubleshooting step is to determine whether or not you have a bad charging cable or adapter. Borrow a known working official charger for your phone from a friend or from a store if it’s not readily available. Your Pixel may not be charging properly due to an issue with the current set of charging accessories you’re using.

No Power or Bad Screen issue?

Android users often mistake a bad screen issue with No Power issue. The latter means that a device is totally unresponsive (no lights, sounds, vibrations, won’t charge). If your Pixel 2 has a No Power case, continue with the rest of the suggestions below.

If you have a bad screen issue, the phone should continue to receive notifications, it should charge, and will vibrate if triggered properly. If this is what’s happening, send the phone to Google so they can repair the screen.

Check charging port

This is not meant to tell you to fix the charging port itself. Your aim in doing this is to see if the charging port is dirty or has obvious signs of damage. Sometimes, dirt or lint may prevent the phone charging properly. To see clearly inside the port, try using a magnifying tool. If you think that the port is dirty causing it to malfunction, use a can of compressed air to clean it. Avoid sticking anything inside to prevent damaging it. If there’s a damaged part or if a connector is bent, then you have to send the phone in for repair.

Boot to Recovery

If your phone is unresponsive, you can try to see if you can boot it to Recovery Mode. This is a useful way to know if you have an Android operating system issue. Recovery Mode is separate from Android operating system so if Android has encountered an error and won’t load, Recovery Mode should still work. This assumes of course that the issue must be software in nature. Otherwise, you won’t be able to boot the phone to Recovery Mode at all.

To boot your Pixel 2 to Recovery Mode:

  1. Charge the device for at least 30 minutes.
  2. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Repeat steps 1-2.
  3. Press and hold the Volume down button. While holding Volume down, press and hold the
  4. Power button until the phone turns on. You’ll see the word “Start” with an arrow around it.
  5. Press the Volume down button until you highlight “Recovery mode.”

If your phone boots up to Recovery Mode successfully, that means you have an Android issue. You can either restore its stock firmware or let Google fix device for you.

Try wireless charging

This is optional. Google Pixel 2 does not have wireless charging capability but there’s a workaround for it. If you can secure a wireless charger for it without buying it, then this suggestion is worth trying. Read this detailed article on how to wirelessly charge a Pixel 2.

Have the phone checked by a professional

Should nothing change even when your Pixel 2 has been factory reset, that’s a clear sign that the problem must be hardware in nature. It may be due to a broken charging port in the least. If that’s not it, then it must be something more serious, like a malfunctioning motherboard. Send the phone in so a technician can physically examine the device.

 


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