If you’re an avid Snapchat user, you know for certain what a Snap streak is. A snap streak is a scoring system within Snapchat that allows you to go on “streaks” with the friends that you Snap the most. Generally, the way it works, is that you get a “flame” icon next to your friend, with a number of how long your streak has been going. You have to send a snap and receive a snap to and from your friend everyday to increase your streak. Sometimes this streak will run out and you’ll have to start over if neither you or your friend sends a snap in your conversation. This streak can sometimes disappear due to glitches and network issues as well. It’s infuriating, but worry not, there is a way to get your Snapchat streak back and rolling again from where you left off.
What are Snap streaks?
Snapchat has a fun scoring system for its most frequent users: Snap streaks. The basic idea is that you start a snap streak when you send your friend a snap, and your friend sends one back. The snaps — of course — have to be viewed to start the streak. If you do this at least once a day, you’ll see a “flame” emblem appear next to your friends’ name after doing this for three straight days. There’s usually a number that sits to the left of this flame, indicating how long your streak has been going for (in days).
Your snap streak is in jeopardy of running out if neither you or your friend snap each other within a 24 hour period. If your snap streak is close to ending, an egg timer will appear next to the flame to indicate, well, that your snap streak is about to end. It’s basically a warning to send your friend a snap to keep the snapstreak going!
If the 24-hour time limit runs out, the flame disappears and you have to start your snap streak all over again. It’ll take another three days of snapping back and forth, at least once a day, to get that flame emblem back.
It’s worth noting that simply sending text-based messages with Snapchat will not count as a snap, and therefore, won’t start a snap streak. We should also mention that snap streaks do not work with groups — snap streaks only work on an individual level with photos and video.
Unfortunately, Snapchat isn’t the perfect app and has its own glitches and bugs sometimes. And sometimes, your snap streak can be affected in this. Your snap streak can disappear for seemingly no reason, particularly after an update to Snapchat. There are other times when the egg timer will start, you and your friend will send a snap back and forth, and Snapchat, for some odd reason, won’t recognize the snap sent, letting the timer run out and ruining your streak. How infuriating!
How to get your Snap streak back
Luckily, there is a way to get your Snap streak back. There’s no way to glitch your way back into a Snap streak — you actually have to talk with Snapchat Customer Support in order to get your Snap streak back.
The first step is to head to Snapchat Support’s I Need Help section on their website. You can access it here. Here, it’ll describe how Snap streaks work, and if you decide that the lost Snap streak was no fault of your own, you can click the “Yes” option next to the field that says Need Help With Something Else?
This is where you can fill our your complain form about your lost Snap streak. You’ll need quite a bit of information for Snap to look into the problem. You’ll need: your username, email, phone number, device model, and the friends’ username that you had your Snap streak with. You’ll then need to provide a date when you began having the issue, tell them how long the Snap streak lasted for, and whether or not your saw the timer appear.
Lastly, they want you to write as much detail about your issue as possible. You’ll need to provide ample information for them to look into the problem, fix the problem, and then restore your Snap streak.
Snap usually gets to these problems fairly quickly, so if you truly were having a bug or glitch with Snapchat, your snap streak with that specific friend should be reinstated rather quickly. It’s worth noting that, ultimately, your snap streak restoration is up to Snap. They have the final say-so there, so if they determine it wasn’t a glitch that ended the streak, you won’t get your streak back and will have to start over.