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How to fix if your Galaxy J5 app notifications are sorted incorrectly, not in order

Hello Android fans! This troubleshooting article will try to answer two app issues for the #GalaxyJ5. We hope you’ll find this helpful.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: What to do if Galaxy J5 Prime app is not working properly

Hi. This is a new issue for a Samsung Galaxy J5 Prime. A particular app ‘weather forecast’ has been working fine until a week ago. Now, it will give my location and weather as it is ‘right now’, but when tapping to go to the forecast (use to give forecast for 5 days ahead), it requests my location (it use to know this automatically).  When I type in my location, it just continually searches for that location.. and never finds it (the same location it gives me the right now forecast for). How can I fix this issue? Thanks.

Solution: We don’t think this is a phone issue at all. Unless other apps that requires GPS or location tracking is also having issues, you can safely assume it’s an app bug. This is either fixable or not on your end. To see if there’s something that you can do about it, follow our suggestions below.

Forced reboot

Restarting a system often fixes minor bugs. Make sure that you do it by doing the steps below:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Clear the app’s cache or data

If restarting the device won’t fix the problem at all, the next good thing to do is to see to it that you wipe the app’s cache and data. Doing so is an effective way to counter bugs that may have developed after some time.

  1. From a Home screen, tap the Arrow icon Up arrow icon to display all apps.
  2. Go to Settings app icon and tap Apps & notifications icon.
  3. Tap App info.
  4. Tap Up arrow icon See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear cache or Clear Data.
  8. Restart the device.

Try wiping the app’s cache first. If that won’t do anything, go ahead and clear the app’s data.

Install app updates

It’s possible that the app may have become incompatible with your phone’s operating system. Be sure to install updates for it to lessen the chances of this from happening. If you don’t know how to update it, follow these steps:

  1. Open Play Store app.
  2. Tap More settings at the upper left (three-line icon).
  3. At the very top where you see the photo for the selected Google account, tap on the profile photo of the account you want to use.
  4. Once you’ve selected the profile you want, select My apps & games and update your apps.

Reinstall the app

If nothing changes after clearing the app’s cache and data, or after installing an update for it, you can delete from the system and reinstall it. This can sometimes clear bugs that may be tied to a certain app and won’t go away even after clearing its data.

Contact app developer

Should nothing work after reinstalling the problematic app, there must be a problem with the app itself that you can’t fix. In other words, there must be a coding issue that only the developer can fix. See to it that you contact them and let them know about the bug.

Problem #2: How to fix if your Galaxy J5 app notifications are sorted incorrectly, not in order

I think cleaning my app caches & data screwed up my notifications… having issues with all social apps – IG, Snap, WhatsApp & my texting app. If several people have texted me, I now have to scroll through til I find unread ones, whereas before any contacts with unread messages showed up at the top. I have no idea how to change what settings to make it go back to doing that! Also, unread messages on all social apps no longer show notifications on the app icon on the home screen once the app has been opened, even if no messages were read. I have gone through all my notification settings and just can’t figure this out. Please help?

Solution: There’s a number of possible reasons for your issue. To fix it, follow our suggestions below.

Check time and date

If you are fond of changing your phone’s system time and date, this can be the reason for the problem. Be sure to go under Settings and

  1. Open Settings app.
  2. Tap General management.
  3. Tap Date and time.
  4. Enable Automatic date and time.
  5. Restart your phone.

Clear data of BadgeProvider app

BadgeProvider app is one of the default apps in Android that alerts users of new things that they may want like new versions of apps, new missed call alerts, new messages, among other things. Clearing its data will not delete your messages though so it’s good way to kick off your troubleshooting.

To delete the data of BadgeProvider app:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and check for the problem.

Install system and app updates

Updates sometimes fix issues. By default, your phone should be set to automatically download and install app and system updates. If you change this setting, be sure to manually check for updates. Don’t forget, you want to ensure that all apps are up-to-date. If you have apps taken outside of the Play Store, it’s your responsibility to update them. If you don’t know how, contact their developers.

Reset app preferences

Resetting app preferences is oftentimes overlooked in many Android troubleshooting articles but when it comes to an issue like yours, it might help a lot. It’s possible that one or some of your default apps may not be set correctly, causing this glitch to occur. Because there’s no way to know if this guess is true, what you need to do is to simply ensure that all default apps are turned on. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your Galaxy J5 and check for the problem.

Reset all settings

This procedure is separate from the previous one as it covers all settings of your Android device and not just the apps. To do this, follow the steps below:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Factory reset

Should nothing work at this point, you want to return all settings back to their defaults by doing a factory reset. Just be sure to back your files up before doing it.

To factory reset your J5:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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