Fix Samsung Galaxy S9 Plus with Spotify app that closes on its own while being used (easy steps)

I haven’t heard that there’s a widespread problem between the Samsung Galaxy S9 Plus and the Spotify app but we have readers who reported that the app closes on its own while they’re using it or while they’re listening to music. I use Spotify everyday and I’ve encountered a couple of minor issues in the past that were fixed without me doing anything. What our readers reported could be just a minor issue with the app and we have to look into it for the benefit of those who contacted us regarding the said problem.

In this post, I will help you troubleshoot your Galaxy S9 Plus with some issues with Spotify app. We will look into each possibility and rule them out one after another until we can determine what the issue is all about. This way we can try to formulate a solution that may fix it for good. If you are one of our readers who contacted us or owners of any Android device for that matter who have similar issue, then continue reading as this article may help you one way or another.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to troubleshoot Galaxy S9 Plus with Spotify app that keeps crashing


This problem is a pretty minor issue with the app or the firmware. Most of the cases like this I encountered before were fixed by one of the methods I listed down below. So, try to do the procedures and see what works for you…

First solution: Reboot your phone

Restarting your phone should be the first thing you need to do when dealing with app-related issues such as crashes and force closes. It’s because these issues could be just a result of a minor firmware problem or glitches, which can be fixed by a simple restart. If a normal reboot doesn’t fix the problem, however, try doing the forced reboot by pressing and holding the volume down button and the power key together for 10 seconds or more. Your device will reboot normally and once it becomes active, try opening Spotify to see if the problem is fixed. If still not, then move on to the next procedure.

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Second solution: Reset the Spotify app

Doing this will bring the app back to its original settings or configuration. A reset in apps means to clear their caches and data. If this this problem is indeed just a minor app issue, then this procedure can fix it. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Spotify.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.
  7. Reboot your phone.

If the problem continues after doing this, then the next solution has a higher probability of fixing it.

Third solution: Remove Spotify from your phone and reinstall it

This will make sure that all its associations with other apps and services will be removed from your device. Your downloaded tracks will be deleted when you uninstall the app but don’t worry, you can download them all back when the problem gets fixed. After successfully uninstalling Spotify, download it from the Play Store and reinstall it on your phone to make sure you have the latest version. Here’s how you do these things;

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Spotify.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.
  8. From a Home screen, touch and swipe up or down to display all apps.
  9. Tap Play Store.
  10. Type ‘spotify’ in the search box.
  11. Select Spotify then tap Install.
  12. To continue, review the required app permissions then tap Accept.

The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it.

Fourth solution: Find out if it’s a server problem

I encountered one instance wherein the Spotify on my phones don’t work. I tried to access the web player and I couldn’t so that explained the reason why the app didn’t work on my devices. I had to wait an hour or two to be able to use the service again.

I want you to do this as well. If you have other devices where you installed Spotify on, then try the app from there to know if it’s working properly because if not, you might be experiencing a problem due to a server issue. Usually, you don’t have to do anything as the problem will be fixed in a matter of minutes or hours depending on how serious the problem is. However, if the app in your other devices works properly, then the problem could be with your phone. Try doing the next procedure.

Fifth solution: Try wiping the cache partition

This will delete and replace all system caches in your phone. It’s possible that the app crashes due to some corrupt system cache. Don’t worry as none of your files and data will be deleted if you did this:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If Spotify is still crashing after doing this and you badly need to fix it, then a reset should be done.

Sixth solution: Backup your files and data and then reset your phone

A master reset is more than enough to solve app-related issues but if the issue continues after the third solution, then you have no other choice. However, make sure you backup your files and data as they will be deleted during the reset and you may not be able to retrieve them after.

After the backup, disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset. After doing all this, then you’re ready to do the master reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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