Twitter app keeps crashing on Samsung Galaxy Note 8 [Troubleshooting Guide]

Twitter’s development team always makes sure its app is up-to-date but there are still cases or reports from our readers suggesting the app still has a tendency to crash. Recently, some of our readers who own the Samsung Galaxy Note 8 reported having bugged by the error “Unfortunately, Twitter has stopped” or the other variation “Unfortunately, com.twitter.android has stopped.”

These errors basically mean the app has crashed but we don’t know why or what triggers it. We need to troubleshoot your phone to be able to determine what the issue is all about but based on the reports, it’s clear that it’s only an app problem. It can easily be fixed by doing some basic troubleshooting procedures. So, if you’re currently bugged by a similar issue, continue reading as this post may help you.

Before we move on to our guide, if you have other issues with your device make sure you visit our Note 8 troubleshooting page for we have already addressed some of the most common issues with this device. Find problems that are similar with yours and use the solutions we suggested. If you still need our help after that, then fill up our questionnaire and hit submit to contact us.

Troubleshooting Galaxy Note 8 with Twitter app that keeps crashing


For this problem, we’ll be using deductive troubleshooting wherein we will rule out every possibility until we can figure out what the problem really is and what needs to be done to fix it. Based on our experience though, this is more likely just an app-related issue which is very easy to fix. However, there are times when errors like this are a sign of a firmware problem that’s why it’s important we take our time looking into this problem. That said, here’s what I suggest you do about this…

Clear cache and data of Twitter app

The rule of thumb is to reset an app that’s having a problem regardless whether it’s pre-installed or third-party. Once the cache is deleted, the app will be forced to create a new one. Its data and other associated files will also be deleted which will bring Twitter back to its default settings. For an app-related concern, this procedure is more than enough to fix it that’s why it’s the first procedure you need to try. Here’s how you do it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Twitter.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

You may reboot your phone after this to maximize the effect of the procedure. After that, open the app to trigger the problem. If the error shows or if it closes on its own, then it’s a sign that the procedure isn’t enough to fix the issue. Move on to the next procedure…

Try to update Twitter for it might be a compatibility issue

App developers have to adapt to new Android versions but there are times when firmware updates are rolled out first before a new version of the app implemented. When the old version of the app isn’t compatible with the new firmware, it is most likely to crash when opened. The most logical thing to do is to find out if there’s an available update for the app in question. If there is, then update the app to patch the problem. In this case, it’s the Twitter that’s having some issues but I suggest you update every available app in your phone that needs to be updated just to be thorough enough…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

After doing this and the app still crashes, then move on to the next procedure.

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Uninstall Twitter and reinstall it

I understand you may have just updated the app but if the problem still continues after that or if there’s no available update for it, you should just try to uninstall it and reinstall it back. This will make sure all files associated with the app are deleted and reinstalling it will see to it you’re using the latest version of the app. This often works for any app-related issues so it’s worth a try; this is how you uninstall an app from your phone…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Twitter
  4. Tap Uninstall.
  5. Tap Uninstall again to confirm.

After this, open Play Store and search for the official Twitter app and reinstall it. After the installation, try to open the app to see if it still crashes.

Reset all settings your Note 8

If the problem isn’t fixed by uninstalling and reinstalling Twitter, we need to look at it from a different perspective because maybe it’s an issues caused by some misconfigurations. The next thing you should do is reset all settings in your phone. This will result to a factory reset-like effect but none of your apps, files and data will be deleted. Try it by following these steps:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

If the problem still continues after this, try deleting all system caches.

Run in Recovery mode and wipe cache partition

Corrupt system caches may also result to apps that keep crashing and it’s a possibility we need to rule out. Since you don’t have access to individual cache, you need to delete them all at once so that they will be replaced with new ones. All you need to do is run your phone up in recovery mode and wipe cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Should the problem continue to  bug you after this, try our last resort.

Backup your files and reset your phone

App-related issues like this often gets fixed by reinstalling the app but should you reach this part, make sure to make a backup of your important files and data as they will be deleted during the process. A reset will take care of this problem but it’s a hassle backing up and restoring your data after the reset. But you have no other choice at this point  so you really have to do it.

After the backup, make sure you remove your Google account from your phone so that you won’t be locked out.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide helped you one way or the other. If you still need our help after this, then feel free to contact us anytime.

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2 Replies to “Twitter app keeps crashing on Samsung Galaxy Note 8 [Troubleshooting Guide]”

  1. Maybe this will help. I have the same issue with the Twitter app crashing. It started after an early morning update from Samsung last Sunday 12/17/2017. I’ve done 6 of your steps & still it crashes. Fast forward to today 12/20/2017 & when I woke up my Note 8 was in “Black Death” mode. I couldn’t get either Sprint or Samsung to get it out of lock down. Samsung’s only solution is to ship it to them for 11 to 15 days. So I called back Sprint & had them restart my Note 3 as a temporary phone while waiting for the return of my Note 8.

    ***On restarting the Note 3 (not powered on since 9/2017) a Samsung bubble popped up and it stated it needed to take over the Twitter app. I refused it and the NOTE 3’s Twitter app continues to works fine. But what the hell was that bubble? Could their be a bug or something buried in some Samsung app/firmware that took over my Note 8’s Twitter app? I’ve contacted Twitter, Samsung, & Sprint all are clueless about my question. Something is up with that Samsung bubble. Maybe this helps.

    The other thing is while sitting around today and having tried every direction given to me by Samsung and Sprint my Note 8 has been dead except the upper left hand corner shines a green “charging” lite. ***I pulled the SD/SIM card tray out and held in the Power button & lower the volume button simultaneously and the fricken Note 8 rebooted (after 10 hours being dead). I don’t know why, but everything is working as before. I called Sprint and I decided to wait 24 hours to see if the phone will work properly again. Sprint had nothing else to say, but did make a report. WTF? I hope this might help others, and if I learn anything more, I’ll gladly pass it on. Try removing the SD/SIM tray and powering up the phone… Couldn’t hurt!

  2. “Hmm… something went wrong. There aren’t any Tweets here, and ..” is what I get when I try to log into Twitter. Any suggestions? Of course i’ve done the reboot, delete, reinstall, clear cache etc, all to no avail.

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