The #Samsung #Galaxy #S9 is one of the best flagship smartphones that you can get in the market today. This phone which was released last March has a similar design as that of the S8 but comes with improved hardware components. The most important upgrade that this phone got is its use of the Snapdragon 845 / Exynos 9810 processor which when paired with its 4GB of RAM allows the phone to perform better than its predecessor. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 keeps shutting down issue and other related problems.
If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S9 Keeps Shutting Down
Problem: Hello, My s9 keeps shutting down. I tried the safe mode and Cache wiping and charging it but with all these three it keeps shutting down. I don’t know what to do! the phone has never had any damage. it was working fine I don’t know what’s going on. please help!
Solution: Does your phone have a microSD card installed? If it does then remove this card. With the card removed from the phone proceed with backing up your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs. If it does then this is most likely a hardware related problem already in which case you will need to bring the phone to a service center and have it checked.
S9 Stopped Charging After Software Update
Problem: I have a Samsung Galaxy S9 which suddenly stopped charging immediately after an update had been downloaded and installed (It was on a wireless charger while the installation occurred). I thought the charger had become defective only to try a wired connection to charge it without any success. The battery eventually drained completely and the phone has never come on again since. On the advice of a friend, i had tried hooking the phone up to my laptop (before the battery drained) without any luck, i’d also tried a hard reset, and tried booting the phone in safe mode, all to no avail. Any suggestions?
Solution: Try doing a soft reset. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. In case the phone does not restart then proceed with cleaning the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port. Once this is done charge the phone using a wall charger for at least 20 minutes. If the phone does not charge then proceed with the steps listed below.
- Try using a different charging cord and wall charger.
- Try charging the phone from a computer USB port.
- Try using a wireless charger.
If the phone charges then check if it is now able to turn on.
In case the issue persists the you should bring the phone to a service center and have it checked.
S9 With Cracked Screen Not Turning On
Problem: On Sunday morning my phone was on and battery had been charged to 100%. I went onto Facebook, then the pop up message appeared to say that “Facebook had stopped working” so I chose the OK option. I then decided to restart my phone and since then it has not turned back on. It does not show any sign of life, no logo appears or any vibrate that it is turning on. I have reconnected to charge to see if that would prompt the phone into action but it does not. I took the trouble to travel up to town to the EE shop and the assistant told me they would not send my phone off for repair as the screen is cracked (it has been working fine with a cracked screen !) and because of this they would not offer me any help. I have a lot of treasured photos on my phone and all my contact details for friends. Please can you help?
Solution: The best troubleshooting step that you can do right now is to do a soft reset. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this. In case it doesn’t then try cleaning the charging port of the phone with a can of compressed air making sure to remove any dirt or debris present in the port. Once this is done charge the phone for at least 20 minutes using its wall charger then try turning on the device.
In case the issue persists then you will have to bring the phone to a service center as this could already be caused by a faulty hardware component.
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