The #Samsung #Galaxy #S9 is a flagship phone released this year that is similar in design to the S8 yet comes with several hardware upgrades. This phone now uses the much powerful Snapdragon 845 / Exynos 9810 processor which when paired with 4GB of RAM makes the phone perform much better. Its camera also go an upgrade which can now work on two aperture settings, f/1.5-2.4, allowing the phone to take excellent quality photos in different lighting conditions. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 black screen of death issue and other related problems.
If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S9 Black Screen of Death
Problem: Dear Droid Guy, I have just gone through the BSoD issue with my Galaxy S8 Active. I don’t want to belittle all the effort you have put into what is likely a very helpful guide to most people experiencing similar issues. In my case, however, I can feel the responsive keys, see the LEDs, etc; except that I can’t see a thing on the screen. Despite having several articles related to this issue on your website, they all suggest the exact same thing; try a force restart and if that doesn’t work go for a safe boot. NOW HERE IS WHERE THINGS GET INTERESTING (and I mean no disrespect with the following observations, they’re just logical comments. After all, this is, in my opinion, Samsung’s fault). If you can only force restart the phone, you can never truly reach a point of true “power off” unless you drain the battery, which should be very tough without an acting display. Therefore, any and all suggestions regarding booting into download and/or recovery mode are pretty much useless unless your phone’s battery is bone dry (especially the one involving looking out for the Samsung logo upon power up when the issue clearly prevents you from doing so). This reply, more than an observation, is also a question. Is there any way to force shutdown the phone? The force restart is the equivalent of taking the physical battery out and putting it right back in. Is there any method of mimicking just taking the battery out? The reason I ask is because it would make it actually feasible to try the Safe/Recovery/Download boot options if you know you’re starting from true off. Also, it’d be nice to be able to shut the thing down and avoid certain things like appearing unresponsive (e.g. the phone keeps ringing for days but no answer). At this point I just want to turn it off as my case seems to be hardware related. Therefore, I would appreciate it if you could make a note regarding whether this is or isn’t an option and, if possible, hit up your contacts at Samsung and tell them that volume-up+power may be a good idea to simply turn off the phone. They have hardware workarounds for every other option, I don’t see why the only shutdown option should be software based. Very respectfully
Related Problem: Hi! I dropped my Samsung galaxy S9 on the floor, the screen immediately went black. However I still had notifications from WhatsApp and other apps, as the notification light at the top of my phone was indicating so. I used another phone to call it, it was ringing, and my messages on WhatsApp are being received. Using a different phone to call my phone, this time I tried answering it to see if the touch screen was working, I managed to guess where the answer button was and answered the phone. So I know the touch screen is working, and there are no cracks anywhere, I am receiving messages and calls so no internal damage hopefully, just that the screen is black. I have tried switching it on and off a few times and it’s still black, do you think this could possibly be a case of having a broken LCD digitizer ?
Solution: Since the battery of the phone can’t be removed the next best thing that you can do is a simulated battery pull which is also known as a soft reset. This is done by pressing and holding both power and volume down buttons of the phone for at least 10 seconds. Your phone should restart after this. In case the issue still persists then you will have to start the phone in recovery mode. If the screen works in this mode then try to do a factory reset. This will allow you to check if the problem is caused by a software glitch. Take note that this will erase your phone data.
If the above steps fails to work then the problem is most likely caused by a faulty display assembly. The best thing to do right now is to bring the phone to a service center and have it checked.
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