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My Files keeps crashing on Samsung Galaxy S9 (easy fix)

For those who are getting the error “Unfortunately, My Files has stopped” on their Samsung Galaxy S9, don’t worry because more often than not it’s just a minor issue. The same goes to owners who are experiencing quite similar issue but instead of getting the error message, the app or the file browser simply closes on its own while being used. These two symptoms are the common signs of an app crash and you may be able to fix it on your own if you are just willing to troubleshoot your phone.

In this post, I will walk you through in troubleshooting your Samsung Galaxy S9. In fact, I will be sharing with you the solution we’ve been using to address this issue. Most of the time, when this kind of problem occurs, the issue is with the app that crashes but then there are circumstances wherein it’s just a sign of a more serious problem. We need to determine what the problem really is all about so that we can try to formulate a solution that may fix it for good and that’s the purpose of this post. So, if you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading as this article may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to fix Galaxy S9 with “My Files has stopped” error


The error message “Unfortunately, My Files has stopped” could be very annoying because it may affect other apps as well. For instance, it may affect Facebook in a sense that when you try to upload a picture to your timeline, you may need to browse through your files and My Files is called to upon to do the job. So, even if you’re using Facebook, you may still be able to get the same error message and believe me, it doesn’t stop there. With that being said, here’s what I suggest you do about this problem…

First solution: Reboot your Galaxy S9

If this is the first time that the problem happened to your phone and if you haven’t tried rebooting your phone yet, then it’s the perfect time to do that because it’s possible that the issue is caused by a minor glitch in the system only. A normal reboot can fix almost all minor issue with the firmware or apps. However, if My Files still crashes after the reboot, try doing the Forced Reboot to refresh your phone’s memory and reload all apps and services.

  • Press and hold the volume down and power keys at the same time for 10 seconds or more.

If the problem is still happening after this, then move on to the next procedure.

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Second solution: Run your phone in Safe mode

Starting your phone in safe mode won’t fix the problem but will give you an idea if it’s caused by a third-party app or not. In this mode, all third-party applications are temporarily disabled so if the error doesn’t show up, it means that there’s an app or two that causes My Files to crash. Find out which app it is and uninstall it. That should fix the problem.

Here’s how you to run your Galaxy S9 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

And this is how to uninstall an app from your phone…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem.

Third solution: Reset My Files

When you reset an app, you’re bringing it back to its default settings and configuration and it also means deleting its cache and data. While My Files is a file manager and browser, your files and other data stored in your phone’s internal storage or SD card won’t be affected or deleted when you reset it. So, the following procedure is safe for your files but very effective provided that this problem is with the app only:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap My Files.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

Open My Files after doing this to know if the problem is still happening and if it still does, try the next procedure.

Fourth solution: Reset All Settings

By resetting all settings in your phone, you’re bringing it back to its factory settings without deleting your files and data stored in the internal storage. Basically, it has the full effect of the Master Reset with you not having to go through the hassle of backing up your files and data and restoring them after the reset.

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset all settings.
  5. Tap RESET SETTINGS button.

If the problem is still happening after this, then you have no other choice but to reset your phone.

Fifth solution: Do the Master Reset

If this is an issue with the firmware, then a reset will be able to fix it. Based on experience, a reset will always be able to fix the issue but we don’t immediately recommend this because you may lose some important files. At this point though, you need to do it to make your phone work perfectly again. So, backup all your files and data and then follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you. If you have other issues you want to share with us, feel free to contact us or leave a comment below.

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