How to fix Facebook app that keeps crashing, won’t load on a Sony Xperia XZ Premium smartphone [Troubleshooting Guide]

When it comes to social media network apps, Facebook is irrefutably among the commonly used platforms worldwide. That’s why developers of Facebook app are doing all means possible to keep the app performing at its optimum performance. However, there are still times when even such a sturdy app would experience random errors and downtimes due to network problems, software errors and other triggers.

Among the most prevalent symptoms include random to frequent crashes, loading error, and freezes. And these are the main issues tackled in this post. Should you wish to troubleshoot the same problems with Facebook, then this post might be able to help you out. Highlighted below are generic solutions to a problem on Facebook app that keeps crashing or won’t load properly on a Sony Xperia XZ Premium device. Read on for more details.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Facebook that crashes on Sony Xperia XZ Premium

Before you start to troubleshoot the app, make sure that your device has an active Internet connection either through Wi-Fi or mobile network. Facebook app requires an Internet connection to work. Also ensure that Airplane mode is off. If STAMINA mode is enabled, then disable it and restart your device. While it helps in saving battery power, STAMINA mode disables some functions on your phone and likewise may affect app performance. If Facebook is still not working with all those requisites met, then go ahead and troubleshoot the app with these subsequent walkthroughs.

First solution: Force close Facebook and background apps.

Many factors can trigger an app to encounter errors and fail to work. Oftentimes, problems like these are easily remedied by quitting and restarting the errant app. That said, force close Facebook and/or any other background apps running on your Sony Xperia XZ Premium device. Here’s how it’s done:

  1. Go to Settings.
  2. Tap Apps & notifications.
  3. Tap App info.
  4. Find and tap Facebook app.
  5. Tap Force Stop.
  6. Then tap OK to confirm.

Follow the same procedures to close all other background apps, to prevent any of them from causing conflict with the Facebook app whenever they get corrupted. If that doesn’t work, then proceed to the next applicable solution.

Second solution: Perform a soft reset/reboot.

A soft reset or device restart is a simple yet very effective solution to different kinds of software issues in mobile devices. Aside from clearing minor errors and software glitches, it also clear up the internal memory and refreshes the phone system for fast and smooth performance. For starters, here’s how a soft reset is done on a Sony Xperia XZ Premium smartphone:

  1. Press and hold the Power button for a few seconds.
  2. Release the button when the menu options appear.
  3. Tap Power off and then tap OK. Your phone will then shut down.
  4. After 30 seconds, press and hold the Power button again until the phone reboots.

This won’t affect any data and personal information saved on the internal memory, hence will not result to data loss.

Once your phone has completely rebooted, launch Facebook and see if it is already working properly. If not, then try the next solution.

Third solution: Clear app cache and data.

Clearing the app cache will delete any temporary files stored in the app’s memory that might have caused the problem. This won’t affect any personal data you’ve saved on your phone’s internal memory. Here’s how it’s done:

  1. Tap Settings from the Main apps menu.
  2. Tap Apps & notifications.
  3. Tap App info.
  4. Select Facebook app.
  5. Tap Storage.
  6. Tap Clear cache.

If clearing the app cache won’t help, then you can try clearing all data for the Facebook app to. Doing so will delete all app data that has been saved by the Facebook app since its first use. This means that all personal data saved by the app, including login details and settings will be deleted. Any corrupted data will also be cleared, thereby makes it a potential solution. To clear data from Facebook app, follow these steps:

  1. Tap Settings from the Main apps menu.
  2. Tap Apps & notifications.
  3. Tap App info.
  4. Select Facebook app.
  5. Tap Storage.
  6. Tap Clear Data.
  7. Then tap OK to confirm.

Meanwhile, if Facebook started to act up after updating it, then you can uninstall updates for Facebook. The update might have some bugs that caused the app to misbehave. To rule this out, try to uninstall updates for Facebook app with these steps:

  1. Tap Settings from the Main apps menu.
  2. Tap Apps & notifications.
  3. Tap App info.
  4. Tap Facebook app.
  5. Tap Uninstall updates.
  6. Then tap OK to confirm.

After clearing cache and data or uninstalling update for Facebook app, restart your phone then retry launching Facebook app to see if the problem is already resolved.

Fourth solution: Clear all connection data on your phone.

Performing a network settings reset will restore network settings including Wi-Fi, mobile data, and Bluetooth to default. This can be the key to fixing the problem if it’s attributed to network connectivity issues. Should you wish to try it, then take note of your Wi-Fi network passwords as they will be cleared in the process. Then follow these steps:

  1. Tap Settings from the Apps menu.
  2. Tap Network & Internet.
  3. Tap the Menu icon (three vertical dots).
  4. Select Network settings reset from the given options.
  5. Tap Reset Settings.

Allow your phone to restart after the network settings reset is finished. After it finished restarting, set up your Wi-Fi network and connect to the Internet. Then try to launch Facebook to see if it is already working properly. If it is still crashing or doesn’t load, then you may have to delete the app.

Fifth solution: Uninstall then reinstall Facebook app on your phone.

The application might have been totally corrupted and is no longer working. That said, you’ll have no choice but to delete the errant Facebook app and then reinstall the new Facebook app that is compatible with and supported by your phone’s operating system. To delete or uninstall Facebook app on your Sony Xperia XZ Premium smartphone, follow these steps:

  1. Touch and hold the Facebook app icon until the phone vibrates and the menu opens.
  2. Tap X from the menu and then select OK to confirm.

After deleting the application, restart your phone and then head over to the Play Store to search, download and install Facebook app.

Follow the onscreen instruction to complete the app download and installation. Then test to see if the newly installed Facebook app is working as intended.

Other options

  • Update your phone software to the latest version available. Doing so will ensure that your device have optimal performance, enhancements and bugs fixes. Any bugs that might have caused Facebook app to malfunction will then be cleared.
  • Seek more help. Contact Facebook Support or you can visit the Facebook Help Center to report the issue and seek further recommendations and assistance in performing more advanced troubleshooting procedures. There might be some certain settings on the Facebook app that needs to be modified to make it work properly on your Sony Xperia XZ Premium smartphone.

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