How to fix a Huawei Mate 10 Pro smartphone that won’t turn on (easy steps)

The Huawei Mate 10 Pro officially hit the global smartphone market in November of 2017. Based on its key features and technical specifications, this 6.0-inch handset can be classified among other powerful smartphones to date. It’s packed with a 6GB RAM, 20MP camera and battery capacity of 4000mAh. Overall, it’s a great device. Nonetheless, there are certain factors that would inflict troubles just like what other power smartphones run into. And one of these is on power, like when the device refuses to power on for some reasons. While this rarely happens to new powerful devices, there are some factors that would make it possible to occur.

Among the possible reasons as to why your Huawei phone does not power on include but not limited to a defective battery, corrupt firmware, faulty update, system crash, malware, and hardware damage like defective screen. Having said that, you’ll need to consider looking into each of these factors whenever your device suddenly refuses to power on. In case you need some more inputs on what to do whenever your Huawei Mate 10 Pro is not turning on, I’ve mapped out a few helpful workarounds and generic solutions for you to try on. Read further for more information.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Huawei Mate 10 Pro that won’t turn on

The issue you’re dealing with could be on either the software or hardware. It’s likely attributed to a software error if it suddenly occurs without any accidental drops or liquid exposure on the device. Otherwise, you may have to deal with hardware issue like bad battery or other relevant components with physical or liquid damage. Another possibility is a faulty charger in use. It’s possible that your Huawei Mate 10 Pro has run out of power and refuses to charge because the charger is not working. In this case, you will need to deal with charging problem first to get your device back up and running again. If you have spare compatible charger for your Huawei phone, then try charging it with your other charger for about 30 minutes to an hour. That should be good enough time for your device to charge up and power on. If your phone is charging but still won’t turn on, then here are a few helpful workarounds you can try on.

Plug into the charger then force restart.

If it suddenly occurs that your phone refuses to turn on after its battery is drained, then it’s likely due to a software problem like errant apps, bugs and malware. Rogue apps and malware might have drained the battery so rapidly that your phone couldn’t get to power on unless it’s given more time to recharge. If this is the case, then plug it into the charger then allow it to charge for a while. Once it gains enough battery, force it to restart.

  • To do so, press and hold the Volume Down button and Power button for about 10 to 20 seconds until the phone reboots.

Forcing your Huawei Mate 10 Pro to restart can help if it’s stuck on black screen due to data corruption or errant apps. This won’t affect any data stored in the internal memory of your phone so you won’t lose any personal information from doing so.

Remove any SD card from your device.

A corrupted SD card can be the main issue as to why your device won’t power on or may be able to power on but couldn’t get to finish booting up and instead, gets stuck on black screen. To rule this out from the possible trigger, try to remove any SD card from your device and then power it on without the SD card inserted.

A lot of Android users have encountered similar issues only to find out that the SD card is to blame. Make sure it’s not what has caused you this trouble. If the SD card is at fault, you can format the card to use it again. Otherwise, procure a new compatible SD card for storing extra files.

Attempt to rescue your phone with Android recovery software.

Seeing the rising number of people who are dealing with different types of system issues with their Android devices, software developers have come up with certain programs to help users retrieve lost data from a damaged phone and then fix the device with a single click. These programs can be downloaded for free (trial versions) or purchase (complete versions).

To get started, you will need to download and install the preferred Android recovery software on your computer. Once you have the program installed, connect your Huawei Mate 10 Pro to your computer via USB cable. Open the Android recovery software on your computer then select to access your device. Follow the onscreen instructions to recover all your important data and then restore/repair your device using special commands provided in the software.

What to do next if your Huawei Mate 10 Pro turns on after troubleshooting?

If you can get your device to power on after performing any of the aforementioned procedures, diagnose apps in safe mode or wipe cache partition. Booting into safe mode can help you determine if the problem is attributed to a third-party app or not. And if necessary, uninstall errant apps while in safe mode to remove the culprit.

Wiping the cache partition on the other hand might be needed if the problem is caused by corrupted cache files or temporary data stored in the system cache partition. Erroneous cached files may halt the system functions and thereby results to booting failure. It is also recommended to wipe cache partition if the device started acting up after updating software.

Repair options

If none of the aforementioned workarounds is able to help and your Huawei Mate 10 Pro still does not power on, then you should already consider opting for service. Your phone might have obtained some sort of physical or liquid damage from a previous drop or liquid exposure. In this case, a technician’s aid is already needed to get your phone back up and running properly again.

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