“Unfortunately, Camera has stopped” error keeps popping up on Samsung Galaxy Note 8 [Troubleshooting Guide]

The error message “Unfortunately, Camera has stopped” that keeps showing up on your Galaxy Note 8’s screen when you try to open the camera is actually notifying you that the app has crashed. It might be due to an issue with other apps that are somehow connected to the camera or your device might be having some firmware issues.

We have encountered similar issues with other devices before so it’s not the first time we’ve seen this error. In fact, there’s another variation to this problem and it says “Camera failed.” It basically means the same thing only that it’s more inclined to hardware issues. In this post, I will tackle the “Camera has stopped” error since we’ve received complaints from some of our readers regarding this issue. If you’re one of the owners of this device and are currently bugged by a similar concern, continue reading as you may find this post helpful.

Before we move on to our troubleshooting, if you are looking for a solution to a different problem in your Note 8, visit our troubleshooting page as we have already addressed some of the most common issues reported by our readers. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy Note 8 with “Camera has stopped” error

If the error started showing up without apparent reason, then it’s a minor one and we can fix it with very basic troubleshooting procedure. But based on our experience, errors like this are actually temporary; they may occur out of the blue and disappear before you can even do something about it. So, the course of this troubleshooting guide will be to see if this is as minor as it seems or it’s just a result of a more complicated issue. With all that said, here’s what I suggest you do about this error:

Force reboot your Galaxy Note 8

We often use this procedure to address possible system crash but it would also work for app crashes. More often, apps crash when there are too many apps and services running in the background. Although they will be stopped and closed when you turn your phone on and off, the fastest way to clear your phone’s memory is this. Just press and hold the Volume Down and Power keys together for 10 seconds to force it restart. Once the phone becomes active, try opening the camera to see if the error still shows up and if it does, then move on to the next step.

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Open the Camera in safe mode

Let’s try to see if one or some of the third-party apps in your phone has something to do with this problem. In this step, you need to reboot your phone in safe mode to temporarily disable all third-party apps and services. Once you’ve entered that mode, open the camera to see if the error still shows up or not. Here’s how you run your Note 8 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the error doesn’t show up while in safe mode, it means that there are apps that possibly cause the problem, however, before you go on searching for those apps, try doing the next methods.

Clear cache and data of Camera

Regardless whether the error show up or not in safe mode, try doing this procedure as it has a direct effect on the Camera; this will reset the app and delete all its caches and data files.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Camera.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

After this, reboot our phone and try opening the camera.

Clear cache and data of Gallery and other apps that may have triggered the error

Assuming that the previous method didn’t work, the next thing you need to do is go after the Gallery and other apps that might have triggered the problem.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Gallery (or any app you suspect).
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

You may also have to uninstall the apps if resetting them doesn’t fix the problem and it may not only be one app. After this and the problem still continues, then move on to the next step.

Reset All Settings for it might be a misconfiguration

Another thing that we need to rule out is the possibility that this could be a misconfiguration; some settings may have been messed up. However, we don’t know where to look so we just have to reset all settings in your phone. Don’t worry, none of your files and data will be deleted, only your preferences and settings:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

After this and the problem still persists, then the next procedures will try to fix issues with the firmware.

Wipe cache partition as it might be due to corrupt system caches

App crashes may also be due to some corrupt system caches and the best way to rule out this possibility is to wipe off contents of the cache partition…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Backup your files and data and do the Master reset

If this error is due to an app or firmware issue, then a reset will be able to fix this. However, make sure that you make a backup of your important files and data as they will be deleted during the process. After the backup, disable the Factory Reset Protection by remove your Google account so that you won’t be locked out and once everything is set, follow these steps:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

After the reset, don’t install anything or restore your data but test the camera to see if the error still shows up and if it still does, then move on to the next step.

Bring phone to service center

After the reset and the problem still persists, then it’s probably an issue with the hardware so bring the phone to the service center so that the tech can take care of the problem. The camera sensor has the tendency to malfunction especially if the phone got dropped or suffered liquid damage. As far as basic troubleshooting is concerned, you’ve done everything so it’s time for the professional to take care of your phone.

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