What to do with Samsung Galaxy S8 that got stuck in bootloop?

Being stuck in bootloop is often a sign of a firmware issue and many Samsung Galaxy S8 have been complaining about this problem especially after an update. Based on experience, it’s a problem that’s pretty easy to solve as long as you know what it’s all about.

Sometimes, it may seem like a very complicated problem but the fact is it’s not. It might even be just a result of a minor system glitch. It might also be a result of a problem with some of the apps you installed. The point here is that you need to troubleshoot to know what exactly is wrong with your device.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S8 that’s stuck in bootloop

It’s difficult to troubleshoot a phone that can’t boot up normally but at least, there are some things you can do…

Step 1: Force restart your phone

To rule out the possibility that this is all just because of a minor glitch in the system, try to do the Forced Restart procedure which simulates battery disconnect. It may reboot your phone normally if done correctly;

  • Press and hold the Volume Down and the Power keys together for 10 seconds.

If the phone starts up without getting stuck in boot loop, then problem solved, otherwise, move on to the next step.

Step 2: Try starting the phone up in Safe mode

In this environment, all third-party apps and services are temporarily disabled. If the problem is caused by one of those apps, your phone may continue to boot up in this mode without having much of a problem.

To boot in safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming your phone successfully booted up in this mode, the next thing you should do is uninstall apps that you suspect are causing the problem.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 3: Try starting the phone up in Recovery Mode

If your phone couldn’t boot up in safe mode or still got stuck in boot loop when you tried to, then try running it up in Recovery Mode. Even if your phone is currently experiencing a serious firmware issue, there’s still a chance that it would boot up in this mode and if successful, you can do a couple of things that might just fix the problem; you may wipe the cache partition or do the Master reset.

How to start Galaxy S8 in Recovery mode and wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

How to start Galaxy S8 in Recovery mode and do the master reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Take note that when you reset your phone, all your personal files, apps and other data will be deleted.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.