When the #Samsung #Galaxy #S7 was released last year it came with Android Marshmallow out of the box. Today, the software has already been updated to Android Nougat. This update brings new features to the phone, makes it perform better, and makes the device more secure. A lot of people who own this phone and already have the update are quite pleased with it. There are however some who are having issues with the update which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S7 rolling back software from Nougat to Marshmallow issue & other related problems.
If you own a Samsung Galaxy S7 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S7 Rolling Back Software From Nougat To Marshmallow
Problem: My Verizon Galaxy S7 has updated to the Android 7 operating system and I can no longer use Foxfi to connect other devices to the internet thru my phone. How can I go back to Android Version 6?
Solution: The Foxfi app no longer allows the Wi-Fi mode for phones under Verizon that are updated to Nougat. One workaround to this is to use the USB mode or Bluetooth mode of the phone instead of this app. However, if you would like to use this app then your best option is a rollback to Marshmallow. Unfortunately, there is no automated way to go back to the previous software version. You will need to manually flash the old firmware file to your phone using Odin.
If you want to flash your phone then I suggest that you download the firmware file from the Sammobile website. You will also get instructions on how to flash your phone from this website.
S7 Unfortunately Settings Has Stopped Error
Problem: Hi, Thanks for the great resource. Unfortunately my problem is still very much happening. I have done a complete factory reset of my phone and whether I reboot it in safe mode or wait for it to reboot normally, as soon as it opens on the ‘Select Language’ page it gives the dreaded ‘Unfortunately settings has stopped” message. I don’t know where to go with it from here. Any ideas?
Solution: If your phone has a microSD card then remove it first before performing the following troubleshooting steps. First, start your phone in recovery mode then from here wipe the cache partition of the phone then do a factory reset. Take note that the reset will erase your phone data. Once this is done check if the issue still occurs. If it does then you should consider flashing your phone with its updated firmware file using Odin as this problem could already be caused by a corrupt software.
S7 microSD Card Is Corrupted
Problem: I was going to take a picture when I got a message that said that they couldn’t be saved to my SD card. I restarted my phone, and I still had the same problem. I tried to save some music to my SD card, and it said the same thing. I went to my storage settings and where it shows the SD card, under it it said the word “corrupted.” I touched it and it said that in order to use it, it must be set up. I didn’t have anything too important on my card, so I said to go ahead and set it up. I tried this a few times and every time it would stop at 20% and then crash. I assume I need to replace the card, but it is mounted and I can’t unmount it.
Solution: It looks like you have a bad microSD card. To replace the card just turn off the phone then remove the microSD card. Replace it with a new one.
S7 Bootloader Exception Error After Software Update
Problem: Samsung S7 SM-G930W8. the phone did an OTA update to android 7 nougat 1 month ago. now on the screen it says bootloader exception. error (0xbf00000). button combinations dont work – cant boot to download or recovery mode! battery drain dont work, each time i connect the charger it goes back to bootloader exception.
Solution: What you should do first in this case is to turn off the phone. Sometimes the phone will not turn off even if you long press on the power button for a couple of seconds so if this is the case you need to press the Home key, Volume down key, and the Power key until the screen goes black. Once the screen is black release just the Volume down key then press on the Volume up key while still pressing on the Home key and the Power key. You will then have access to the Recovery mode. From here select the Reboot Bootloader option. Once this is done proceed to access the download mode by pressing and holding Volume Down, Home and Power buttons at the same time. Release all buttons when the Warning alert screen is displayed on your phone. Press Volume Up to load Galaxy S7 Download Mode. Once you have accessed this mode I recommend that you flash your phone with its updated stock firmware file using Odin. You can get the firmware file from the Sammobile website which is also where you can get the instructions on how to flash your phone.
S7 Disconnects A Call When Taking Screenshot
Problem: A few updates ago, on my Galaxy s7, when I would be on a call, and take a screenshot, my phone began disconnecting the calls. Before the updates, as in, when I first got the phone at Verizon (after switching out of Sprint after 22yrs but we moved to an area that has about 25% Sprint reception and Verizon about 60%…AT&T closer to 75% so it’s pretty much a dead area east of San Marcos TX. THAT ALL ASIDE… I know for a fact that I could be on a call and take a screenshot at the same time without it disconnecting the call…so it isn’t something I recently started to do and had no idea the call was disconnected…it DEF was an update. I have went through the entire phone looking for a ‘short-cut’ of some sort but truly, who would make a shortcut to disconnect a call while in the process of screenshoting, that sounds ludicrous… Anywho…I have done the soft reset and I can take my phone to the Sprint salesperson I used for 16yrs to have anything specific done to it, as I trust them and have no relationship with Verizon whatsoever as they COULD have told us that our phones STILL would not work well where we lived and that only AT&T works specifically there…so here I am with a 700 phone I am limited in using/receiving/etc thanks to a college town kid from another country trying to make his sales goals and signing people up who live outside the solid coverage zone. Yippee lol Thanks for any insight you can give/share. SURELY I am not alone but I can’t find anything online… Blah!
Solution: Unless you pressed the call end button your call won’t disconnect if you take a screenshot. Since you mentioned that this happened right after a software update then it’s very likely caused by some form of old software data that has not been completely removed during the update process. What you will want to do right now is to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. You should first check if the issue still occurs.
S7 My Files App Has Stopped Working
Problem: The standard “my files” app doesn’t want to work on my phone. It keeps saying “my files has stopped working” this has been happening since the last software update. Please help.
Solution: You should try clearing the cache and data of the my files app from the application manager. This usually fixes this kind of problem. If the issue still persists then I recommend that you backup your phone data then do a factory reset.