The #Samsung #Galaxy #S7 last year’s flagship model that became an instant hit to consumers. Not only is the phone well built but it has improved on the features available on its predecessor.It now has waterproofing, dustproofing, and a microSD card slot, features which are not available on the S6. Some of the other great features of this phone include its 5.1 inch Super AMOLED display, Snapdragon or Exynos octa core processor with 4GB of RAM, 12MP camera, and a 3000mAh battery just to name a few. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S7 keeps on restarting while connected to Internet issue & other related problems.
If you own a Samsung Galaxy S7 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S7 Keeps On Restarting While Connected To Internet
Problem: Dear Reader, My Samsung Galaxy S7 restarts by itself every time I connect it or disconnect it from charging while it has connection to the internet. I discovered that to end this loop that it enters of endless restarting, I can disable all internet connections like WIFI and mobile data on the device and it will stop restarting restarting it self. However, when it is connected to the internet by any means and I am using it during the day I may enter the restarting loop at any time so then I have to turn off again its connections and it stops. What should I do to solve this problem? Thanks in advance.
Solution: The first thing that you will need to do in this case is to check and make sure that the phone is running on the latest software version. If it already is and the issue occurs then the next step is to check if an app you installed is causing the problem. To do this just start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode. If the issue does not occur in this mode then it is most likely caused by an app you downloaded. Find out what app this is and uninstall it.
In case the issue persists then I recommend that you backup your phone data then do a factory reset.
S7 Screen Is Black After Drop
Problem: Phone fell from height of a foot. Now screen is black with coloured flickers in the corner. Phone seems to be on but I can’t get the screen to come on
Solution: It looks like the drop might have damaged the display of the phone. To check if this is the case just start the phone in recovery mode, If the screen works in this mode then the problem might just be caused by a software glitch in which case you will need to perform a factory reset in this mode. Take note that the reset will erase your phone data.
In case the screen is still black in recovery mode then it is most likely damaged from the drop. You need to have this checked at a service center.
S7 Phone App Force Closes
Problem: Whenever I open the phone app on my Samsung galaxy s7 it force closes. I can make a call but have no access to the in call settings or the dial pad.
Solution: The best way to fix this problem is to go to clear the cache and data of the phone app from the application manager. Once this is done check if the issue still occurs. If it does then proceed with the additional troubleshooting steps listed below.
- Start the phone in Safe Mode. Does the issue occur in this mode? If it doesn’t then it is most likely caused by an app you downloaded. Find out what app this is and uninstall it.
- Wipe the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
S7 Stuck In Recovery Mode
Problem: My phone seemed to get buggy while I was using it this morning, and things progressively got worse, then the phone started to go black. It switched to a weird screen and froze, so I tried shutting it down manually, holding volume up, power off, and home button, but it then showed a blue screen and then the android logo, and said “erasing…” I tried to shut it down and it came back with a black screen that said
No support SINGLE-SKU
Supported API: 3
# MANUAL MODE #
— Appling Multi-CSC. . .
Applied the CSC-code : VZW
Successfully applied multi-CSC.
Now send the package you want to apply
to the device with “adb sideload <filename>”. . .
(then later, after about a few minutes, the following appeared below what i wrote above)
Timed out waiting for package.
Successfully verify for dmverity hash tree
And when that^^ message appeared, the following appeared at the top of the screen
7.0/NR [etc….a bunch of numbers and letters here]
Use volume up/down and power.
[in blue below that]
Reboot system now [it take me to a black screen that says “device files corrupted” or something like that and an option to do what seems to be a factory wipe]
Reboot to bootloader [this takes me to a light blue screen with a big down arrow on it–no idea what that is, but my computer reads it when I’m connected, but I can’t do anything with it, and no new drive appears on “My Computer”]
Apply update from ADB
Apply update from SD card
Wipe data/factory reset
Wipe cache partition
View recovery logs
Run graphics test
Can you please tell me what is going on? I have no idea. Thank you for your help.
Solution: It looks like the phone software has become corrupted and is now stuck in recovery mode. I suggest that you choose the Wipe data/factory reset option in this mode. This will revert your phone back to its out of the box configuration. Take note though that your phone data will be erased in the process.
If the issue persists then you should consider flashing your phone with its updated stock firmware file. You can get the firmware file from the Sammobile website which is also where you can get the instructions on how to flash your phone.
S7 Not Reading microSD Card
Problem: My SD card is not being read. I changed the sd card and that one isn’t working either. Tried resetting and still isnt working. Help pls
Solution: Try checking if the microSD card that is failing to work in your phone works on another device. You should also make sure that the card is formatted using the FAT32 partition system. If it works on another device then try cleaning the microSD card slot of the phone using a can of compressed air then check if the issue still occurs. If it still does then you will have to bring the phone to a service center and have it checked.
S7 Not Turning On
Problem: Hey. So Two days ago I was getting ready for school and was playing music and it was charging. When I was leaving I took the phone off the charger and it crashed. When I got to school, green glitches came on and it wasn’t turn if on but flickering. I got to reset the phone somehow and when I turned it on it asked for my pin but because the phone had a glitch it wouldn’t let me type it. My phone is no longer working and I feel the vibration when I hold the volume down and power but the Samsung logo won’t show at all. The LED lights turn on but not logo or anything else. What do I do?
Solution: What you will want to do first right now is to make sure that the battery of the phone has sufficient charge by following the troubleshooting steps listed below.
- Clean the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in the port gets removed.
- Remove the microSD card ( if you have one installed).
- Charge the phone for at least 20 minutes.
- If the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port.
- Turn on the phone by pressing and holding both power and volume down buttons for at least 10 seconds.
If the issue persists then try to check if the phone can start in recovery mode then from here perform a factory reset. Take note that the reset will erase your phone data.
If the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.
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