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Samsung Galaxy S7 Edge Will Not Charge Or Turn On Issue & Other Related Problems

The #Samsung #Galaxy #S7Edge is one of the flagship models released by Samsung last year that has become popular among consumers. The phone has scored high on several reviews which it deserves since it is a well made device. One of the key features of this phone is its curved 5.5 inch Super AMOLED display which makes using the phone a great experience. The other great features of this phone include a powerful processor combined with 4GB of RAM which makes apps run smoothly, a 12MP dual pixel camera which takes great photos in low light conditions, and a 3600mAh battery just to name a few.  Although this is a solid performer there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S7 Edge will not charge or turn on issue & other related problems.

If you own a Samsung Galaxy S7 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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S7 Edge Will Not Charge Or Turn On

Problem: Hello, I am having troubles with my S7 Edge. I was out and my phone died, so on my way home I plugged my phone into my car by using the same chord I use to plug into the wall. It only showed the battery with the lightning bolt and when this happened before I was told to perform a reboot by holding the volume and power buttons, it showed that it was working but then when it would normally show my lock screen, it just went back to the battery with the lightning bolt in it. So I just drove home and plugged it in at my house. When I unplugged it from my car the battery symbol went away and then the phone would not respond to anything when I plugged it in inside. Nothing I have looked up online has worked so I come to you.

Solution: The first thing that you will need to do in this particular case is to make sure that the battery has sufficient charge by following the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
  • Charge the phone for at least 20 minutes using its wall charger.
  • If the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port.
  • Turn on the phone by pressing and holding both power and and volume down buttons for at least 10 seconds.

In case the issue persists then this might already be a hardware related problem in which case you will need to bring the phone to a service center and have it checked.

S7 Edge No Text Message Notification

Problem: The notification tone for text messages won’t make any noise with the sound on and volume up. No matter what I try the sound won’t go on when receiving the messages. It will ring when getting a call and all but no text message tone will go off. I have a galaxy s7 edge.

Solution: The first thing that you need to do in this particular case is to check if the text message notification setting of the phone is properly set.

  • From a Home screen tap on the Apps icon
  • Tap Messages
  • Tap the Menu icon which is the three dots on the upper right side
  • Tap Settings
  • Tap Notifications
  • Tap the Notifications switch (upper-right) make sure it is on
  • Tap Notification sound.
  • Select a sound.

If the notification setting is properly set and the issue still persists then perform the additional troubleshooting steps listed below.

  • Start the phone in Safe Mode. Try to check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Wipe the cache partition of the phone from the recovery mode. Restart the phone then check if the issue still occurs.
  • Backup your phone data then do a factory reset.

S7 Edge Black Screen Not Charging

Problem: Hello, My phone will not shows no sign of life after it died. I plugged it into my car charger on my way home and it seemed to be charging, but then when I took it inside of my house and plugged it into the wall, it won’t respond at all. It is just a black screen and I have tried the reboot. I still get nothing from it so I come to you.

Solution: The first thing that you should do in this case is to attempt a battery pull which is done by pressing and holding both the power and volume down buttons for at least 10 seconds. Your phone should restart after this. If it doesn’t then perform the additional troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
  • Charge the phone for at least 20 minutes using a wall charger.
  • In case the phone does not charge then try using a different charging cord and wall charger.
  • Try turning on the phone.

In case the above steps fails to work then you will need to bring the phone to a service center and have it checked as this could already be a hardware related problem.

S7 Edge Some Apps Can’t Use microSD Card

Problem: Some apps can use my SD card, most can’t. I’ve tried doing both a soft reset and a factory reset, but no luck. Apps that can access my card are Gallery (read/write) and My Files (read only). Even choosing SD Card in the Camera app results “Unable to save File to SD Card.” Only thing I can think of is that I do have KNOX and Airwatch Agent installed, and my phone is partitioned to keep work apps & data separate. Any help would be greatly appreciated!

Solution: The best way to tackle this problem is to first check if the microSD card that you are using is causing this problem. To do this just insert another microSD card in your phone. With this other card installed try checking if you are able to save photos to the microSD card. In case the issue still persists then this might be caused by a software glitch which can be addressed by performing a factory reset. Make sure to backup your phone data before doing the reset.

S7 Edge Not Receiving Text Messages

Problem: Hi there, I have had my Samsung Galaxy S7 Edge for about 10 months and just recently started having an issue receiving text messages. I receive some text messages from people but sometimes texts don’t come through from both iPhones and Androids. I’ve done a soft reset, factory reset, wipe cache partition, and even tried deregistering my # from Apple’s iMessage (it wasn’t registered in the first place). Not sure what else there is I can possibly do. Software is up-to-date. Any suggestions?

Solution: What you will want to do right now is to check if the problem is caused by the SIM or network. Remove the SIM from your phone then insert another SIM in it. Try checking if the issue still occurs. If it does then we have eliminated the SIM as a possible cause to the problem. You will then need to bring the phone to a service center and have it checked.

S7 Edge Not Getting Text Messages

Problem: My phone doesn’t receive about 1 out of every 10 texts. I still receive texts from everyone but there are a large amount that I’m not getting. I’ll be having a conversation with someone, then 4 hours later I’ll get a text asking if I got the one that they sent. It started about 2 weeks ago.

Solution: This issue will usually occur if you are in a weak coverage area. Try checking if the signal of the phone is strong. If you are getting a strong signal and the issue persists then perform the troubleshooting steps listed below.

  • Clear the cache and data of the text messaging app.
  • Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Wipe the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

In case the issue still persists even after performing the steps listed above then you will have to contact your carrier regarding this matter.

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