The #Samsung #Galaxy #S7Edge is a flagship phone released last year that is an enhanced version of the S7. The first thing that you will notice on this model is that it has a larger screen than the regular version and this screen curves around both edges. The phone also has a larger 3600mAh battery that allows the device to operate for a longer amount of time. Aside from this, the phone shares similar specs to the S7 model. Although this is a solid phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S7 Edge keeps on restarting issue & other related problems.
If you own a Samsung Galaxy S7 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S7 Edge Keeps On Restarting
Problem: Phone turned off whilst using it. It started restarting itself but only got as far as when samsung comes across screen then turned off and did this again for a good 15 minutes. Blue light stayed on all night but went out eventually. Can’t turn phone on nor is it registering when the charger is plugged in. Had 77% battery when first turned off. Have tried holding volume buttons along with home key etc as suggested in one of the links and hasn’t changed anything. Still not working.
Solution: The first thing that you will need to do in this particular case is to make sure that the battery of the phone has sufficient charge by following the troubleshooting steps listed below.
- Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
- Charge the phone for at least 20 minutes using its wall charger.
- If the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port.
- If the phone has a microSD card installed then you should remove it.
- Turn on the phone by simultaneously pressing and holding both power and volume down buttons for at least 10 seconds.
If the issue persists try starting it in recovery mode. From here you will need to do a factory reset. Take note that the reset will erase your phone data.
If the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked.
S7 Edge Moisture In Charging Port Detected Error
Problem: I dropped my phone in water for about 3 seconds before taking it out it was about 10cm deep if not less. I dried it immediately and it was working fine as it still had charge. I went to changed it and it keeps saying that there is moisture in the charging port. I have even put it in rice over night but it’s still telling me that.
Solution: This particular error message usually occur when the charging port of the phone gets wet and liquid is still present in it. What you will want to do right now is to make sure that the charging port is dry by using a vacuum cleaner or a hair dryer. Once the port has been dried try charging the phone. You should also try using a different charging cord and wall charger.
If the issue persists then try checking if this is caused by a software glitch by following the troubleshooting steps listed below.
- Restart the phone then check if the issue still occurs.
- Backup your phone data then do a factory reset.
If the issue persists even after performing the steps listed above then you will need to have this checked at a service center.
S7 Edge Battery Drains Fast With Third Party Launcher
Problem: i got an s7 edge, since i change to a different launcher my battery drain fast, i’m using a Go Launcher Z on my phone but i tried clearing all caches, stop all the apps running but still battery draining so quick, do you think i have to switch to a samsung default launcher? i’m not a techy guy but can you advise me whats the best thing to do
Solution: To check if it is really the third party launcher that you are using is causing the problem then you will need to uninstall this launcher and instead use the stock launcher of the phone. Check if the battery still drains quickly. If it doesn’t then the problem could be caused by the third party launcher that you are using. It might not be optimized well to work on the current software version of your phone.
In case the battery drain issue still occurs even with the third party launcher uninstalled then proceed with the troubleshooting steps listed below.
- Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Wipe the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
If the issue persists even after performing the steps listed above then I recommend that you have the phone checked at a service center.
S7 Edge Black Screen After Drop
Problem: I recently drop my phone and it fell on a corner (I think). Once I picked it up, there was no cracks on the screen (relief) but once I turn it on there was a black screen with a little small holes lighting coming through from the corner it got hit. I did the soft reset and during the loading screen everything was still black except the light on the corner. The phone still make noise and vibrates. When it loaded up a small strip from one side to the other of the phone was visible. I can see the actual phone screen, (Phone company, notifications, time, etc). The phone still reacts to my interactions like if I swipe down on the top of the screen it will drop down the notification tab.I’m not sure of the phone’s Android version. If you tilt the phone you can see cracks not on the screen but under the glass screen.
Solution: While this is most likely a hardware related problem already caused by a faulty display you can still check if the problem is caused by a software problem by backing up your phone data then doing a factory reset. Do not install any apps in your phone after the reset. If the problem still persist after the reset then you will need to bring the phone to a service center and have it checked. It’s very likely that you will need to have the display assembly of your phone replaced.
S7 Edge Forgotten Password After Software Update
Problem: My phone did a system update and I have used my fingerprint scanner forever, well now it says I have to use the password I set up on it first to unlock it and then I can use my fingerprint from then on, WELL I have no idea what my password is and now I can’t even shut my phone off without the password to do a factory reset. It also doesn’t give me an option to do anything for a forgotten password, it just tells me to try again in 30 seconds, PLEASE HELP ME!!!! I have been doing everything for 3 days now and no luck!!!
Solution: Have you setup a Google account on your phone? If you have then the password for the account is what you will be using the access the phone. You can also gain access to the phone by following the steps listed below.
- Log on to Google’s Android Device Manager service through your computer.
- Once successful, you can immediately see a list of Android devices so select the one you want to unlock.
- Inside ADM’s interface, select “Lock.”
- In the next screen, enter a temporary password and click Lock again.
- If successful, you should see buttons Ring, Lock and Erase.
- On your phone, you will be prompted to enter the temporary password you just created. If entered correctly, you can unlock your device.
You can also gain access to your phone by using the Find My Mobile service of Samsung.
- Log on to Samsung’s Find My Mobile service.
- Enter your credentials if you already have or create a new Samsung account and register your phone if possible.
- The most crucial step in this method is verification and once you can get past that, unlocking your device is easy.
- Assuming you’ve successfully logged into your Samsung account, find the ‘Unlock my screen’ on left sidebar.
- Click “Unlock” to get past the lock screen.
- You’ll then receive a prompt telling you your phone’s screen is already unlocked.
- Now set your new password.
S7 Edge Recovering Voice Recordings When Screen Not Working
Problem: Hi, Mine is just a question. I recorded some very important information on my S7 edge in the Samsung Voice Recorder. My phone has since been broken and I cannot see the screen. I need a whole new screen which I cannot afford. If I put my sim in another phone an older samsung – will my voice recordings be there? Or can I get them off by connecting to a computer? I can’t see anything on the screen though. Thanks
Solution: Normally, you won’t be able to access the data stored in the phone unless the phone is unlocked which is impossible to do when the screen is damaged. You can however try to connect the phone to a computer with Smart Switch installed then try to retrieve the voice recordings. If this fails to work then you really must have the display of the phone fixed first before you can retrieve the voice recordings.
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