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Samsung Galaxy S7 Edge keeps restarting on its own when accessing applications [Troubleshooting Guide]

Performance related concerns like frequent reboots are among the most common problems reported by many of our readers. We’ve been getting a lot of messages about them especially shortly after the roll out of the Android Nougat update. While restart issues are mostly firmware-related, there were cases wherein hardware problems also resulted to the same symptoms that’s why we really can’t be sure what the problem is unless we try to troubleshoot.

So, in this article, I will tackle this problem again with a hope that we could help our readers who reached out to us about it. We will try to rule out one possibility after another until we can easily determine what the problem is and formulate a solution that might fix it for good. If you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading below as you may find this post helpful.

But before anything else, if you have another issue with your phone, drop by our S7 Edge troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot your Galaxy S7 Edge that keeps restarting

Problem: Hello, My Samsung S7 Edge has been rebooting very frequently ( almost every hour) after freezing when I’m accessing any application like facebook, whatsapp or even making phone calls. I did wipe cache which reduced the number of reboots but it still continues. I don’t have internal microsd card, just two sims in the two slots. Please suggest a solution.

Troubleshooting: This is one of the common problems that android users were complaining about. What makes it a bit more complicated to fix is the fact that it could due to a damaged battery or a firmware problem and just by looking at your phone rebooting frequently won’t tell us what it’s really all about. But try to follow the steps below to see if we can fix it without any help from a tech…

Step 1: Let the device fully charge

Before you troubleshoot the issue it is imperative your phone has enough power stored in the battery to make sure it won’t restart once you begin the troubleshooting. After you connected to the charger leave your phone until fully-charged. Once it’s done try to open the apps that have an issue and see if the problem still persists. If it reboots there is a chance that files and data of those apps are corrupt, so you can proceed to the next step.

Step 2: Clear the cache and data of the apps that have problems

There are two types of caches your phone have, the caches used by apps and system caches. These are temporary files created by the firmware to help make your device run smoothly. So, if these files had been corrupted, there is a chance that your phone won’t function normally. In this instance, we have to reset those apps to try to fix the problem and here’s how you do that.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

After you do so, launch the app and observe if your phone restarts. If it still persists, perform the next method.

Step 3: Restart your phone in Safe mode

Since we are not sure what caused the problem in your phone, we have to restart the device in safe mode to verify if one of the third-party apps is the culprit. But remember, this won’t resolve the problem, instead, it will just give you an idea of what triggered the issue. So, if your phone doesn’t restart while in this mode, then it is a clear indication that a third-party app, or some of them, triggered the problem. Find that app and uninstall it so that the problem will be fixed but first, here’s how you restart your Galaxy S7 Edge in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the Samsung Galaxy S7 edge screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

And this is how you uninstall an application from your phone…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

You may have to reboot your phone back and forth from safe mode to normal mode every time you uninstall an app to test if the problem is fixed. If it continues, then move on to the next step.

Step 4: Reset All Settings in your Galaxy S7 Edge

Taking into consideration that you may have saved or stored a lot of files in your phone, we won’t be doing the reset until we’ve exhausted all our options. So, in this step, I want you to reset all settings of your phone. It’s basically the same as reset but none of your files and data will be deleted, only the settings will be brought back to their original configuration and since the problem roots from apps, this might be the fix to your problem.

  1. From a Home screen, navigate: Apps > Settings > Backup and reset.
  2. Tap Reset settings.
  3. Tap Reset settings, to confirm.
  4. If applicable, enter the PIN, password or pattern.
  5. Tap Reset settings.

Reboot your phone after this and then continue using it but be observant enough to know if the reboots still occur. If so, then you really don’t have much of a choice now but to reset your device.

Step 5: Backup your data and reset your phone

But if all procedures failed to fix the problem, there is a big chance that this is a serious firmware issue. In this case, the last thing that you should do to fix it is to reset your phone. Unlike to other procedures, this method will erase everything like your files, data, apps and personal settings on your phone. But the good thing is, this is just firmware issue this can be fixed after the reset. This is how to reset your phone:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Hope this helps.

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