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What to do about your Samsung Galaxy S7 Edge that heats up and got black screen [Troubleshooting Guide]

After the Note 7 debacle, smartphone owners are now very careful about their phones especially if the device seems to be heating up. Such is the case with some of the owners of the Samsung Galaxy S7 Edge who reported that their phones started to heat up in the pocket. Others also reported that their device got a black screen for some reason. We need to know what these problems are all about and do something about them.

So, in this post, I will walk you through in troubleshooting your Galaxy S7 Edge that’s heating up and got a black screen and became unresponsive. We will try to rule out every possibility so that we would have a clearer idea what the problem is all about and what needs to be done to fix it. If you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading below as this post maybe able to help you.

But before anything else, if you have another issue with your phone, drop by our S7 Edge troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot your Galaxy S7 Edge that heats up and got black screen

Problem: My Samsung S7 Edge has suddenly stopped working got black screen and no blue lights on whatsoever, felt really hot in pocket and just went black. Please help!

Solution: It seems like your phone is overheating and there are number of possibilities to consider that might caused this issue. As a matter of fact, this is not new to Galaxy S7 Edge because for the past several months lots of users were complaining about it. The best thing that you need to do now is to determine the issue and why this is happening. To do these, there are troubleshooting procedures you should perform and nothing to worry about it because your phone won’t be ruined if you follow the steps. Here are the things that you should do:

Step 1: Charge your phone for 10 minutes

As being said, there are several factors to consider why your phone is unresponsive and overheating and one of it if the battery is totally empty or defective. In this instance, we will let the device charge for 10 minutes or so to make sure there’s enough energy stored on your battery, and to make sure it will boot up once you start the troubleshooting methods. Doing this, you are not just charging the device but also verifying if the electric current is flowing on its circuit. After several minutes of charging observe closely if it is responding or not, because if not, there is a possibility that a hardware issue caused it.

Step 2: Force Restart the device

If your phone is responding and it is charging normally, there is a possibility that this is just a system glitch in which, the firmware crashing and that may be the reason your device is unable to boot up completely. In this method, we have to restart your phone to refresh the memory and  close any unused apps that might caused the inconsistencies. Here’s how:

  1. Press and hold the Volume Down and Power keys together for 7 to 10 seconds.
  2. The device will then reboot.

But after you do so and your phone still unable to turned on, then there would be a serious issue triggered it and you can proceed to the next step.

Step 3: Boot your Phone in Recovery Mode and delete the System Caches

Since, your phone refuses to boot up the best thing that we would like you to do is to reboot it in recovery mode. In this method the system caches will be deleted and newer ones will be generated by the system. Also, through recovery mode we have to verify if there are inside components had been damaged and triggered the inconsistencies on your device. So, if this is just a software-related problem, then your phone will turn it on. Here’s how you do it:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Bring it to the nearest shop in your area

After booting it in recovery mode and wiping out the system caches but your phone still refuses to turn it on, then your last resort is to bring it to the nearest shop in your area to be check further by the technician. In addition, you can tell the tech all symptoms your phone had before the issue occurs. And since this is not covered by the warranty, you will be the one to shoulder all components needed to fix the issue of your phone.

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One Comment

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  1. Hello,

    Samsung galaxy 7 edge;
    shut down, started rebooting and showed galaxy logo but did not respond; then screen went blank but blue light still on.
    I have tried to reboot several times but screen still blank (black)
    Charger now in but no response after 20 minutes
    unit is not hot

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