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What to do about your Samsung Galaxy S7 Edge that frequently freezes and randomly reboots [Troubleshooting Guide]

Shortly after the roll out of the Android Nougat update for the Samsung Galaxy S7 Edge, we started receiving complaints from our readers who reportedly experienced performance-related issues such as freezing and rebooting. These two issues are actually the most common problems often reported by users even with previous Galaxy devices so it’s not actually a surprise for us to receive reports from our readers regarding them from time to time.

In this post, I will tackle these issues once again with the S7 Edge being the subject of our troubleshooting. More often than not, when the phone experiences random reboot issue, there are always freezes that come before it. So, it’s like the phone lags or freezes before it actually reboots and this is something we need to look into. If you’re one of the owners of this phone and are currently bugged by a similar concern, continue reading below as this post maybe able to help you.

But before anything else, if you have another issue with your phone, drop by our S7 Edge troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot your Galaxy S7 Edge that freezes and reboots

Problem: Freezing then reboots and gets stuck on Samsung screen only way to restart the phone is power home volume down buttons pressed and held at same time. I have a Galaxy S7 Edge.

Solution: If the device boots up in forced reboot method, it is possible that the files and data used by the firmware was ruined or become outdated and that may be the reason your device is unable to power on. On the other hand, if you downloaded an app before the issue started and caused conflict to the system that would be another factor that prevents your phone to power on successfully. This time, we will rule-out the issue through basic troubleshooting procedures to know if the issue will persists. Follow these methods:

Step 1: Boot your device in Safe mode

As I have been said, there may be third-party apps triggered the issue on your phone that is why it is imperative that you should do this procedure. This is an android environment wherein all downloaded applications will be disabled temporarily and will allow the pre-installed to run in the system. So, after performing this method and your phone turned on, then obviously there’s a culprit triggered it. To resolve the issue, we recommend you to delete each app you have until the issue won’t be happening again. This is how to boot in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

However, if your phone still refuses to power on after the procedure, you can proceed to the next method.

Step 2: Wipe the Cache partition of your Galaxy S7 Edge

In this procedure, we have to figure it out if the issue is triggered by an outdated caches by simply clearing the system cache directory of your phone. In fact, deleting the system caches are recommended to all android users to make sure that all files are new and compatible to the system. But nothing to worry about this problem because your personal settings won’t be deleted. Here’s how:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After deleting the system caches, try to turn on your device and see if it will. If not, then you don’t have a choice but to reset your phone.

Step 3: Reset your device

The purpose of resetting your phone is to delete all files and data, third-party apps and all bugs that might triggered the issue. Meaning, we will bring the device back to its default settings to see if the issue will be fixed. But before doing so, we recommend that you should create a backup in all your files. This is how to reset your device:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this troubleshooting guide helps because if the problem continues after doing all this, you should bring it to the shop and let the tech check it for you.

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