What to do about your Samsung Galaxy S7 Edge that can no longer send a text message [Troubleshooting Guide]

Text messaging is one of the reasons why mobile phones got invented and basic phones before seldom got issues sending those messages. Powerful smartphones like Samsung Galaxy S7 Edge, however, seem not able to make the job done properly as we’ve already received a lot of complaints from our readers who reportedly not being able to send text messages.

So, in this post, we will tackle this issue once again for the benefit of those who contacted us. We will take into every possibility and rule them out one by one until we can easily pinpoint what the problem really is. This way, we can try to formulate a solution that might fix it for good. If you’re one of the owners of this device who are experiencing similar problem, then continue reading below as this post maybe able to help you fix the problem.

But before anything else, if you have another issue with your phone, drop by our S7 Edge troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot your Galaxy S7 Edge unable to send a message

Problem: I have Samsung Galaxy S7 Edge and my messages app is not working for outgoing messages always there’s sending failed. I’m worried much coz I bought that phone recently about a month ago from US. Kindly fix it.

Solution: Have you tried sending a text message to your other contacts? If not, we recommend you to do so, to know if the problem is just happening on a specific phone number or to all contacts that you have it on your phone. Because if you are unable to sent a text message to all your contacts,then it is possible that it is just an app issue in which the files and data are incompatible and that is why it causes the app to function abnormally. However, we are not getting the possibility that  the hardware department of your phone has the problem and caused it. So, to be sure what is the issue, we would like you to perform the basic troubleshooting procedures to your device. Here are the methods:

Step 1: Check if you have good coverage in your area

Before performing any troubleshooting procedures on your phone, it is imperative that you verify if you have good coverage in your area. If not, then obviously that’s the reason your phone can’t send an SMS to any of your contacts.

This time, all you need to do is to look for an open area and see if your device can pick up a strong signal. However, if you have a good coverage and the issue still the same, then we recommend you to call your service provider for it might be a network problem.

Step 2: Delete the cache and data of the Messages App

There are times when cache and data are outdated there is a possibility that the files won’t be loaded properly into the system, and if that happen, that may be the reason your device is unable to send a text message (SMS). So, this time, we have to reset the app so that newer files will be generated and could run perfectly in the system. This is how you reset the app:

  1. Go to Settings
  2. Tap Applications
  3. Tap Applications Manager
  4. Navigate by swiping left or right, make sure you are in ALL tab
  5. Then swipe down and locate the weather app that has issue, then tap it.
  6. Tap Clear cache
  7. Tap Clear Data
  8. Go back to Home screen and launch it

After resetting your message app, send again a text message to any of your contacts and see if the issue still persists. If not, then obviously an outdated caches triggered it. However, if it is still happening after the method, then you can jump to the next step.

Step 3: Boot your phone in Safe mode

By booting it on safe mode, we have to figure it out if one of the downloaded applications affect the system and triggered the inconsistency on your phone. But take note, this is just an android environment wherein only the pre-installed apps will run in the system. So, if you can successfully sent a text message while in this mode, then there’s an app that you should eliminate. This is how to you boot in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If you’re suspecting an app, then try to uninstall it to see if the phone can successfully send a text message after that. Here’s how you uninstall an app from your S7 Edge…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 4: If all methods fail, try to reset your phone

After doing all troubleshooting procedures above and the problem remained, your last resort is to do a reset on your phone. Remember, that this procedure will delete everything stored in your device. So, before you proceed to the steps make sure you transfer all important files to your computer or SD card, so that you can easily restore all of them once the issue is fixed. Here’s how you reset your phone:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.  

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