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Samsung Galaxy S7 Edge Camera Keeps Stopping After Nougat Update Issue & Other Related Problems

The #Samsung #Galaxy #S7Edge is one of the best Android smartphones to hit the market in 2016. This model has several outstanding features that makes it popular among consumers. Some of these features include its 5.5 inch Super AMOLED display, octa core processor with 4GB of RAM, 12MP dual pixel camera, and a 3600mAh battery for a longer usage time. Then there’s also the extra features such as waterproofing, dustproofing, and the availability of a microSD card slot. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S7 Edge camera keeps stopping after Nougat update issue & other related problems.

If you own a Samsung Galaxy S7 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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S7 Edge Camera Keeps Stopping After Nougat Update

Problem: Problem is with the camera.  Worked fine until system update to nougat last week.  Continue to receive error:  “Camera keeps stopping”   I’ve wiped the cache.  I’ve wiped the data.  I’ve started up in Safe Mode.  I’ve turned it off and turned it on (not just a restart) multiple times.

Solution: It looks like this issue is caused by some old software data that has not been completely removed during the update process. To fix this you will need to backup your phone data first then perform the troubleshooting steps listed below.

  • Try clearing the cache and data of the camera app from the application manager. Check if the issue still occurs.
  • Wipe the cache partition of the phone from the recovery mode. Check if the issue still occurs.
  • Backup your phone data then do a factory reset. Check if the issue still occurs.

S7 Edge Will Not Charge After Getting Wet

Problem: On November 22nd 2017 my phone fell in the pool. I turned it off immediately pulled out the SD card and let it sit under a fan for 4 full days. Today December 16th 2017 my phone will not charge. I purchased a new charger and it will stay on with your trick of the volume down button and power button. However it will not go above 0% charging and only works if I leave it plugged in. Could water damage take that long to effect the charging ability? After the fourth day I had no problems whatsoever with the phone until today. Thank you

Solution: It looks like the water might have affected the charging ability of the phone. What you should do in this case is to make sure that the internal part of the phone is completely dry. To do this you will need to place the phone in a bag of rice for at least 48 hours. Once this is done proceed with the steps listed below.

  • Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in the port is removed.
  • Charge the phone using its wall charger.
  • If the phone refuses to charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port.

If the issue persists then you will have to bring the phone to a service center and have it checked as the phone might already be water damaged.

S7 Edge Can’t Be Used Unless Phone Call Is Made First

Problem: Phone is not working properly since update. I has factory reset it since.. When I turn my phone on it searches for service until I make a phone call. I can not send or receive texts until I make a call. Then after that when I go to send a regular message it says message failed but then it actually goes through.  I can send photos just fine and they go right through.  I’m not sure whats going on with it but it’s driving me crazy.  I use Straight Talk and have been on the phone with them and they say that everything is right in the system and it’s a Samsung problem.. Can you help me.. Thanks.. also I have factory reset the phone and it has not done anything

Solution: If you have already performed a factory reset and the issue still remains then this is most likely caused by a faulty hardware component already. The best thing that you can do right now is to bring the phone to a service center and have it checked.

S7 Edge Keeps On Rebooting

Problem: My device started rebooting itself few times a day, then each hour and now all the time. I tried flashing, formatting, installing others ROMS, everything. The phone has got installed TWRP but I can’t get in, It freeze few seconds after boot. What can I do?

Solution: If your phone has a microSD card installed then you should remove it. Once this is done perform the troubleshooting steps listed below.

  • Wipe the cache partition of the phone from the recovery mode.
  • Perform a factory reset in recovery mode. Take note that this will erase your phone data.

If the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked as this could be caused by a faulty internal hardware component.

S7 Edge Bootloader Exception Error

Problem: Hi, my Samsung Galaxy S7 Edge hangs up with the error Bootloader Exception. It does not display the full screen of error message, instead it only display the first 3 red lines. Pressing vol – + home button + power does not do anything, even pressing it longer than 20 seconds has no effect. detaching the battery still not able to bring the unit to download mode. any suggestion? thanks in advance

Solution: The best way to fix this problem is to start the phone in recovery mode then do a factory reset. Take note that this will erase your phone data. In case the issue persists then you should consider flashing the phone with its stock firmware using Odin. You can get the firmware file from the Sammobile website which is also where you can get the instructions on how to flash your phone.

S7 Edge Not Charging Due To Moisture Warning

Problem: I have an S7 Edge. About a year old. I picked up the dreaded moisture warning last night. To make matters a billion fucking trillion times worse, my battery died. It was almost dead already when the warning popped up (iirc it was at 6%) and I had barely even begun the troubleshooting process when it completely ran out of juice. So 18 hours later my phone is still dead and I can’t charge the battery, still, seemingly because of the moisture warning. I was thinking about taking it into an AT&T store but I future that’s likely to end with me getting locked into a new phone when I probably didn’t need one. So instead, I come to you fine folks for legitimate help. What should I do? Plug it in, wait and pray? Not plug it in, wait and pray? Take my ol’ lady’s hair dryer to the USB port? Or, blast from the past, bury it in a bag rice? Please advise. Please help me. I implore you. No, I beg you! I’ll even consider naming my next kid after you. Well more than likely the next gerbil we get. But still… SAME DIFFERENCE! Be the hero my world so desperately needs.

Solution: If you are getting a moisture error warning then there’s a possibility that the charging port of the phone has moisture present. You can use a vacuum or a hair dryer to make sure that the charging port is free from moisture. Once this is done try charging the phone for at least 20 minutes using a different charging cord and wall charger. Turn on your phone by pressing and holding both power and volume down buttons for at least 10 seconds.

If you are not getting any response from your phone then you will need to bring this to a service center and have it checked.

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