The #Samsung #Galaxy #S6 is a smartphone released in 2015 that sports a modern design. It’s body which is made mostly of glass and metal makes the device feel more premium which should be the case since this is a flagship model. The phone has several impressive features such as a good quality camera and a powerful processor that makes apps run smoothly. Some features not present in this phone though are a microSD card slot and waterproofing. Although this is a solid phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 turns off if not connected to charger issue & other related problems.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Turns Off If Not Connected To Charger
Problem: So my Samsung Galaxy s6 Active is turning off when i don’t have it on a charger… as soon as i take it off the charger it shuts off, and it turns back on but when i touch the screen and try to put in my passcode it immediately shuts off and then it just repeats. When i put my phone on the charger tho it works just fine. I Have no clue what version but it’s up to date if that helps… i got the phone 2 years ago and just started having problems with it.
Solution: Although this appears to be a hardware related problem already you will still have to check if a software glitch is the culprit. Backup your phone data then do a factory reset. Once the reset is done do not install any apps in your phone yet. Try to check first if the problem still occurs. If it does then this could be caused by a faulty battery or faulty power IC. The best thing to do in this case is to bring the phone to a service center then have it checked.
S6 Not Charging After Coming In Contact With Water
Problem: My samsung galaxy s6 got splashed by a bit of water into the speakers and charger input Now it won’t charge I’ve tried different chargers
Solution: The best thing that you should do for this particular case is to wipe the phone with a cloth and make sure that the external part is dry. Once this is done place the phone in a bag of rice for at least 48 hours. The rice will absorb the moisture inside the phone. Remove the phone from the bag of rice after 48 hours then clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris that might be stuck in the port. Try charging the phone. If the phone still does not charge then try using different charging cords and wall chargers.
In case the issue persists then you will have to bring the phone to a service center and have it checked as the phone might be water damaged.
S6 Is Not Charging
Problem: Yesterday my phone was at 6% so I grabbed my portable charger and headed to my night class. I have actually never used my portable charger before. When I plugged it into my phone, it did not recognize it was connected to a charger at all. I also happened to have a wall charger in my bag, and I plugged my phone into the wall charger but then it did not recognize that charger either. I’ve never had a problem with charging my phone before. My phone died, and now no matter what I plug it into (I’ve tried 3 chargers with different cord combos and outlets), nothing works!!! SOS
Related Problem: I tried charging my phone but the symbol came up showing it will charge then just went black. I have tried different chargers and blowing in charger part but still nothing. Now not sure what to do and worried about it.
Solution: The first thing that you will need to do in this particular case is to clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris that might be stuck in this port as it could lead to charging problems. Once this is done try charging your phone for at least 20 minutes using its charger. If the phone still does not charge then proceed with the additional troubleshooting steps listed below.
- Try using a different charging cord and wall charger.
- Check if your phone can charge from a computer USB port.
In case the above steps fails to fix the problem then this is most likely a hardware related issue already in which case you will need to bring the phone to a service center and have it checked.
S6 Keeps Turning Off Randomly
Problem: my phone keeps turning off randomly, i haven’t done any updates recently or gotten any notifications that i need to do any. sometimes it takes hours before it will turn back on and it’s not because the battery is dead, sometimes if i let it get cold on the ac vent it will come on but sometimes it will freeze on the startup screen where it says samsung and i know it’s on because the light is still glowing blue but the screen is black, i don’t know what to do and i don’t know why its doing this
Solution: The best thing to do right now is to check if a software glitch is causing this problem. Backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try checking first if the issue still occurs. If it does then you will have to bring the phone to a service center and have it checked.
S6 Stuck In Samsung Logo
Problem: Hi there! I wanted to restart my Samsung Galaxy S6 device so I went on the restart button. It switched of itself, went black and came back as it supposed to. First appeared the Galaxy sign on the screen, after that the SAMSUNG sign, but it stays, and stucks there. When I push the power on/off button with the volume down button at the same time it does switch off and comes back, but again only up to the samsung sign and I have no idea what to do with it. It was fully charged, but shows samsung until it runs out of battery. I charged it twice so far. Could you advise me something please?
Solution: Try starting your phone in recovery mode then from here do a factory reset. Take note that the reset will erase your phone data. If the issue does not get fixed after this then this could already be a hardware related problem. If this is the case then you will have to bring the phone to a service center and have it checked.
S6 Not Getting Software Update
Problem: My new Samsung s6 galaxy was bought online with no indication that it was a verizon samsung s6 galaxy, it is unlocked. I use a different carrier/sim which is not verizon. I can update apps but not my phone’s system. It keeps saying software update is temporarily unavailable. Therefore I am stuck with 5.1.1. Also a whole bunch of verizon apps are installed in the phone too. I doubt that my carrier would bother blocking the updates because it’s pretty low tech. Just wondering if verizon blocked it from being used with a carrier that is not theirs. Also the smart manager app is not there. Please help. Was super excited with this phone but it’s becoming a nightmare.
Solution: The most likely reason why your phone is not getting any updates is because it is unable to access the Verizon update servers. Try placing a Verizon SIM in the phone then see if the update will become available. If you don’t have access to a Verizon SIM then try the following steps listed below.
- Backup your phone data then do a factory reset. Try updating your phone using Smart Switch.
- Manually flash the updated firmware file to your phone.
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