Samsung Galaxy S6 Stuck In Android Lollipop Update Issue & Other Related Problems

The #Samsung #Galaxy #S6 is one of the older generation flagship smartphones that is still being widely used today. This particular model sports a modern design of glass and metal with a non user removable battery. First released two years ago, this model has undergone several software updates starting from Android Lollipop all the way to its present software version which is Android Nougat. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 stuck in Android Lollipop update issue & other related problems.

 

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S6 Stuck In Android Lollipop Update

Problem: I am using an unlocked ATT phone on the Cricket Network, and it shows that my phone software is up to date at 5.1.1.  I tried doing a factory Reset, as well as using samsung smart switch (Before and after the reset) and it still shows the same information.  Do I need an ATT sim card to get the OTA update to move beyond 5.1.1?

Solution: One factor that can cause this problem is that the phone was previously an AT&T device and is now running on the Cricket network. In this case the phone will usually be unable to access the update servers of AT&T. To fix this problem you can try inserting an AT&T SIM card in your phone then try to check for the update again.

In case the above steps fails to fix the problem then I would recommend that you manually flash the updated firmware file to your phone. You can get this file from the Sammobile website. The instructions on how to flash your phone are also available in this website.

S6 Won’t Charge

Problem: My Samsung s6 won’t charge I’m getting the charging sign on the screen then it goes off and doesn’t charge at all I’ve tried many didn’t chargers still no good help

Solution: What you will want to do first in this case is to clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris present in this port is removed. Once this is done try charging the phone again. If it still does not charge then proceed with the troubleshooting steps listed below.

  • Try using a different charging cord and wall charger.
  • Try charging the phone from a computer USB port. If the phone charges this way then it’s likely that one of the pins of the charging port is damaged. You should bring your phone to a service center and have it checked if this is the case.
  • Try wirelessly charging the phone.

If the above steps fails to fix the problem then this is most likely a hardware related issue in which case you will need to bring the phone to a service center and have it checked.

S6 Keeps Freezing And Rebooting

Problem: Tried to switch on my samsung s6 this morning and it wasn’t even charged. Been on all night charging. Got the phone to come on and it just keeps freezing and then rebooting. I have tried all your steps on here,clearing cache and even factory reset and still keeps happening. Is there anything else i can try

Solution: If you have already performed a factory reset and the issue still persists then this is most likely caused by a faulty hardware component already. The best thing that you can do right now is to bring the phone to a service center and have it checked.

S6 Screen Is Flashing Green

Problem: My galaxy s6 screen started flashing green was cutting in and out and would restart itself? it still is doing it, but only when the device is turned off and back on also my screen is very dim and this started out of nowhere

Solution: Try increasing the screen brightness and turn off the auto brightness setting of the phone. If the issue persists then proceed with the troubleshooting steps listed below.

  • Start the phone in Safe Mode. When the phone operates in this mode only the pre-installed apps are allowed to run. Does the issue occur in this mode? If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Wipe the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

S6 Turns Off When Unplugged From Charger

Problem: I just bought a galaxy s6, everything works fine on it. But when I go to unplug my charger my phone shuts off. And won’t stay on

Solution: It’s very likely that the battery of the phone is not holding its ideal charge anymore. To fix this problem you will have to bring the phone to a service center and have the battery replaced.

S6 Erratic Charging Indicator

Problem: Hi, my phone wasn’t charging properly (or so I thought) and was stuck at about 65%. But when I took the sim card out and re-started, it seemed to suddenly jump up to full charge. Could this be a software issue?

Solution: It’s possible that this can be a software related issue. To check if this is the case then proceed with the troubleshooting steps listed below.

  • Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Wipe the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

If the issue still occurs even after performing the above steps then this might be caused by a faulty battery. You will need to have this checked at a service center.

S6 Gets Overheated

Problem: I believe many third party apps have overheated my phone. So all I see when i turn the phone on is the “need charging symbol” and then the “overheated” symbol. I was able to get to safe mode, but the phone cuts off before I can get rid of the apps. I try to charge the phone but it refuses to charge.

Solution: The first thing that you will need to do in this particular case is to make sure that the phone gets charged by following the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air.
  • Charge the phone for at least 20 minutes using a different charging cord and wall charger.
  • With the phone still connected to its charger start the phone in Safe Mode then check if the phone overheats in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Wipe the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

If the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.

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