Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S6 fix the issues that they are experiencing with the phone. Today we will tackle the Galaxy S6 screen becomes unresponsive after Nougat update issue & other related problems. As we all know, smartphones get regular software updates. This model for example was initially running on Lollipop when it was released but is now running on Nougat. While these updates are meant to improve the performance of the phone sometimes it can introduce some issues which we will be addressing today.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Screen Becomes Unresponsive After Nougat Update
Problem: After my Galaxy S6 updated to Nougat (7.0) with the recent software rollout, I’ve had a particularly annoying problem. I have had this happen several times a day. While I’m busy typing, my keyboard sometime freezes with a depressed key that I tapped, then the entire digitizer stops responding along with the frozen keyboard. The unresponsiveness ranges from stopping my usage of the phone for a few minutes to becoming a paperweight until I factory reset it. The only buttons that respond when this happens is the volume, power, and home buttons. If I hit the power button to turn off the screen, then turn it back on, the screen brightness is dimmed until the digitizer responds once again. Sometimes a few minutes of waiting leaves it to resolve itself, other times I go through the process of soft reset, cache clearance, safe mode reboot, and finally factory reset until it gets resolved. I got to the factory reset point twice in the last 3 days. I haven’t gotten to the point where I have to take it in for repairs just yet, but I certainly feel like it’s 100% a software instability problem. Side note: It’s not caused by a third party app (unless it’s a preloaded one from Samsung or Vodacom that I can’t disable or remove, like that shitty bloatware Samsung Internet app), as each solution in the series mentioned above worked at some point, except for rebooting into safe mode.
Solution: If you have already performed a factory reset on the phone and the issue still persists then this might already be caused by a faulty digitizer. You can however check if the update is causing the problem by flashing the phone with its previous firmware file. You can get this file from the Sammobile website which is also where you can get the instructions on how to flash your phone. In case the issue persists even when the phone is running no a previous firmware version then you should bring the phone to a service center and have it checked.
S6 Turned Off Not Turning Back On
Problem: I have a problem with my Samsung Galaxy s6. It was working normal then all of a sudden it turned off and wouldn’t turn on again. I don’t know what operating system it is or if there was an update done before it decided not to work. I charged it overnight and all it does it flash the charging sign, never consistently stays on. I was wondering if there is anything I can do before i decide to buy another phone. Thanks in advance for the help.
Solution: What you will want to do right now is to make sure that the battery has sufficient charge to turn on the phone. To do this just follow the troubleshooting steps listed below.
- Clean the charging port of the phone using a can of compressed air making sure that the dirt or debris stuck in the port gets removed.
- Charge the phone for at least 20 minutes using a different charging cord and wall charger.
- If the phone does not charge then try charging it from a computer USB port.
- To turn on your phone press and hold the power button and volume down button simultaneously for 10 seconds.
If the above steps fails to fix the problem then you need to bring the phone to a service center and have it checked as this could already be a hardware related problem.
S6 Crashed While Listening To Music
Problem: I was listening to music, picked up my phone and then the song made a weird noise, the screen went black, and the recent app and back buttons lit for a couple minutes as well as the blue led switching between light and dark blue. Eventually the recent app and back buttons shut off and never came back on. If I let the phone sit long enough the blue light turns off but will come back on if I press buttons, also if the blue light is off and i plug it in, after a couple of minutes the red charging light will come on but will go away if I press buttons and the blue led returns. I have tried all combinations of holding buttons to reset the phone and nothing works. I have opened the phone and unplugged the battery for a couple minutes and tried again but it’s the same old thing. I’m not sure if this thing is bricked or if there is something else you know to try. Also I don’t know the version number if that matters, it is the most up to date for s6.
Solution: What you will want to do first in this case is to simulate a battery pull which is done by pressing and holding both power and volume down buttons for at least 10 seconds.
If the phone does not restart then you should charge the device for at least 20 minutes. Once this is done try the following steps listed below. After performing a step check if the issue still occurs and if it does then proceed to the next step.
- Start the phone in Safe Mode. Does the phone start in this mode? If it does then you should backup your phone data then proceed with restarting the phone.
- Start the phone in Recovery mode. From here you will need to do a factory reset. Take note that the reset will erase your phone data.
If the above steps don’t work then you will have to bring the phone to a service center and have it checked.
S6 Is Lagging After Software Update
Problem: Hi my samsung s6 which has recently had an update is now running a slower lagging is the word my keyboard is slow my internet isn’t working properly neither is my wifi what can I do to sort this out thanks
Solution: Since this problem occured right after a software update what you will want to do is to to check if any of your phone apps have updates and update them accordingly. You can check for these app updates by going to the My Apps section of the Google Play Store.
In case your apps are all updated and the issue persists then there’s a chance that this is caused by old software data that has not been completely removed from the phone during the update process. This old data is causing a conflict with the new software version resulting in this issue. To fix the problem you will need to perform the troubleshooting steps listed below.
- Wipe the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
S6 Not Getting Facebook Text Message Alerts
Problem: Hi, I set up Facebook text message alerts on my Samsung Galaxy S6. I received a text message notification code from Facebook stating that it was activated but I have yet to receive any other text alerts. I have deleted my number from Facebook and reactivated it multiple times to see if that would work. So I was wondering if the problem not being in my phones settings that I needed to enable. I would appreciate any suggestions you have thank you.
Solution: If you have the confirmation message stating that the text message alerts are already active but you are not getting the text message alerts on your phone then you should report this problem to Facebook as this appears to be an issue on their end. Several other people are experiencing this very same problem which they say has been resolved by contacting Facebook about the issue.
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