Samsung Galaxy S6 Reboots After Starting Issue & Other Related Problems

The #Samsung #Galaxy #S6 is a former flagship device released in 2015 that started the trend of the company using glass and metal components in their high end smartphones. Unlike its predecessor which is the S5, this model has a solid design which gives it a premium feel. Some features that the phone does not have though are a microSD card slot and waterproofing. A lot of people are using this phone right now as their daily driver without experiencing any problems. There are however instances when certain issues can occur on this phone which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 reboots after restarting issue & other related problems.

If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Reboots After Starting

Problem: after having my phone run completely dead and then fully recharging the phone goes all the way through boot and is fully usable but only for about 30 seconds to a minute. in that time i can access apps etc. but will then reboot continuously only giving the same short amount of usage. will also reboot if no action is taken. I have tried soft reset, booting in safe mode, and clearing the cache with no change. Please help

Solution: The best thing that you can do right now is to start the phone in recovery mode and from here perform a factory reset. Take note that the reset will erase your phone data. In case the reset does not complete because the phone reboots then ty connecting the phone to its charger when doing the factory reset.

In case the above steps fails to fix the problem then this could already be caused by a faulty hardware component. The best thing that you can do right now is to bring the phone to a service center and have it checked.

S6 Is Not Charging

Problem: I’m using Samsung s6 my charger in not charging . I have tried with other chargers my phone is working with them and even my usb is working but that fast charger adapter is not working so what should I do plz tell me it been only 9 months I have bought this phone plz urgent

Solution: If your phone charges when you use other chargers then the adaptive fast charger that you are using might be defective. Try using a different charging cord with this charger. If the issue remains then you will need to replace your charger with a new one.

S6 Software Update Does Not Complete

Problem: I done an update on my phone, the update gets to 31% then reboots. I have tried resetting but nothing happens. It keeps going back to the update. I can’t do anything in with the phone as its stuck on this update.

Solution: Try wiping the cache partition of your phone from the recovery mode then proceed with a factory reset also in recovery mode. Take note that the reset will erase your phone data. In case the above steps fails to fix the problem then you should try updating your phone using Smart Switch.

S6 Unfortunately Gallery Has Stopped

Problem: In my Gallery, one album keeps closing with an error message that says “Unfortunately, Gallery has stopped”. I do have over 2k photos in this particular album (I use this for work), and I can’t get in there to delete any images. I have tried everything from deleting other entire albums to maybe create more space; I’ve cleared the cache; restarted my phone.. I don’t know how to fix this. I was wondering if I should attempt to clear data from the app, but I’m concerned that this may wipe my gallery clean. I could really use some advice ~ Thank you!!

Solution: The best thing to do right now to fix the problem is to clear the cache and data of the gallery app. You don’t have to worry about losing your photos as this procedure will not delete your photos as it will just clear the temporary data of the gallery app and reset it to its default settings.

In case the issue still occurs then proceed with the troubleshooting steps listed below.

  • Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Wipe the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

S6 Apps Randomly Close

Problem: Everytime I use an app on my phone it closes itself. Or it all open other apps or the app settings. I checked all of it. I’ve done everything to clear it. I’ve even done a factory reset, and It is continuing to do this.

Solution: Try to check if your phone is running on the latest software version and if it isn’t then I suggest that you update your phone.

In case the phone software is already updated and the issue still remains then you need to bring the phone to a service center and have it checked.

S6 Can’t Make Calls

Problem: I can’t call out or recieve calls. Service bars is present and if calls go through I can’t hear anything and no audio goes through the other line. My phone is a T-Mobile unlocked with AT&T service and brought it to at&t to check out. Everything looks good on their end and swapped out sim card. I can however text out and receive text.

Solution: If there is nothing wrong with the service or the SIM card then you should proceed with the troubleshooting steps listed below.

  • Start the phone in Safe Mode. When the phone operates in this mode only the pre-installed apps are allowed to run. Try to check if the issue occurs in this mode. If it doesn’t then the problem could be caused by an app you installed. Find out what app this is and uninstall it.
  • Wipe the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

In case the issue still occurs even after performing the steps listed above then you need to bring the phone to a service center and have it checked.

S6 Display Unresponsive After Getting Wet

Problem: Hi,   I have similar problem like other. I dropped my phone in water and quickly dried it completely. Further, I stored it in a rice bag to absorb moisture. After charging the phone back, the phone is on but the display is unresponsive. Is there any solution to this. Thank you in advance.

Solution: If you have already placed the phone in a bag of rice for at least 48 hours and the display is still unresponsive then try to start the phone in recovery mode then do a factory reset. This way you can check if a glitch in the phone software is causing the problem. Take note though that this will erase your phone data.

In case the above step fails to fix the problem then it’s likely that the phone is water damaged. You will need to bring this to a service center and have it checked.

S6 Unresponsive After Getting Wet

Problem: I am not 100% sure that I have given the right android system because I do not know and I hope it doesn’t matter. My S6 with a cracked screen got wet and now the back and forward buttons as well as touch are unresponsive. The only buttons that works is the lock button and the volume ones. This has happened before but usually it was just the touch screen that didn’t work and it would solve itself over time. This time the forward and back buttons are not working either. The cracks are not deep

Solution: It appears that liquid might have entered the crack in the screen and has affected some components of the phone. The best thing that you can do right now is to turn off the phone then place it in a bag of rice for at least 48 hours. The rice will absorb the moisture inside the phone. Once this is done try to check if the issue still occurs. If it does then you should bring the phone to a service center and have it checked.

S6 Not Turning On

Problem: Hi, so I had set my phone down to sign some paperwork and by the time I was finished and picked it back up it was dead. I held the power button down and nothing – before it died it had 80%. Once I got to my car I plugged it in to see if my battery died for some reason. It started up how it typically does but once I got to my encryption code it started to just continuously restart. Eventually it just died and I’ve not been able to turn it on since. My husband tried resetting it but nothing still. Thoughts?

Solution: What you will want to do right now is to make sure that the battery of the phone has sufficient charge by following the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air.
  • Perform a simulated battery pull by pressing and holding both power and volume down buttons for at least 10 seconds. Check if the phone restarts.
  • Charge your phone for at least 20 minutes using a different charging cord and wall charger.
  • Turn on the phone.

If the issue persists at this point then you will need to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.