One of the most highly anticipated smartphone models to be released in 2015 was the #Samsung #Galaxy #S6Edge. What made this phone unique then was its curved display which wrapped around both edges of the phone. This allows the phone to have minimal bezels on the side making it great to use. Although it is already two years old it is still quite capable of providing a great user experience. Actually, a lot of people are using this phone right now as their daily driver. While it doesn’t suffer from major problems there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge stuck in reboot cycle issue & other related problems.
If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Edge Stuck In Reboot Cycle
Problem: Hi, This is regarding a Samsung Galaxy S6 Edge, Verizon model (SM-G925V) which is running firmware version 6.0.1. This device has not been rooted or modified in any way and is stuck in a reboot cycle. When you power it up, it tries to do an update and runs until step 24 or sometimes 13 or sometimes 16 and then reboots itself. This cycle continues until it has no power. I have tried clearing cache partition and a master reset multiple times to no avail.
Solution: Since you already performed a factory reset which doesn’t appear to fix the problem then your best option right now is to flash your phone with its updated firmware file using Odin. You can get the firmware file as well as the instructions on how to flash your phone from the Sammobile website.
In case the issue still persists then this could already be a hardware related problem caused by a faulty internal component. The best thing to do right now is to bring the phone to a service center and have it checked.
S6 Edge Not Getting The Latest Software Update
Problem: I have a galaxy s6 edge and I am still running version 5.1.1. I haven’t gotten any notification to upgrade to the newest version. Everyone in my family that has a newer android has gotten this update. How can I get the new update?
Solution: There are several conditions that you phone must first meet in order for it to get the official software updates which we have listed below.
- Your phone must not be rooted.
- Your phone must not be running on a custom software.
- If you had your phone unlocked then it should be running on its original network so that it can access the update servers.
In case your phone meets the conditions listed above and the update is still not available then you should backup your phone data then do a factory reset. Once the reset is complete connect your phone to a computer with Smart Switch running then let the software do the update.
If the above step fails to work then you should consider flashing your phone using Odin with its updated firmware file. You can get the firmware file of your phone from the Sammobile website which is also where you will get the instructions on how to flash your phone.
S6 Edge Fast Charging Not Working After Software Update
Problem: Hi my wife has the galaxy s6 edge and recently updated the firmware to 7.0 now her fast charging is not working.. Help?
Solution: What you will want to do first in this particular case is to clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in the port is removed. Once this is done try charging your phone using a different charging cord and wall charger. Make sure that the charger has an output of 2.0A.
In case the issue still persists then the next step is to check if a glitch in the update is causing this problem. You will have to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in you phone yet instead try to check if the issue still occurs.
If the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.
S6 Edge Screen Is Pink
Problem: Hello, I just received this second hand Samsung Galaxy S6 edge. It’s in mint condition on the outside, chargers, headphones never used but there are two faint lines horizontal on top of the screen display and the screen seems tinted pinkish after the second one, which means it’s not sharp white when you open internet page for example but all is colored pinkish. You can also see faint icons shadows at the very top, but there should be nothing there. Is it fixable? Or should I return the phone? Thank you
Solution: It looks like the screen has suffered some burn in issues. If you have any personal data stored in the phone then you need to make a backup copy of this then perform a factory reset. Once the reset is complete try to check if the issue still occurs. If it does then the display is most likely faulty already. If you can return this then you should do so or else you can bring the phone to a service center and have the display assembly replaced.
S6 Edge Unable To Connect Error
Problem: I have a Galaxy S6 edge that purchased used online. The vendor claimed that it was bricked as told to him by a Samsung dealer. After researching online, I decided to buy it to try to reset the phone but had no success. The phone was completely dead and would not charge. It seems the battery went bad and the power IC blew. I chose to buy a used replacement logic board on eBay and found one at a reasonable price and it was claimed that the board was unlocked and working. The board came from the Orient but is the same version as the original in my phone. After installing the logic board and new battery, I charged the phone and booted it to see if it worked. Sure enough, it booted up and worked just fine. I then decided to put a SIM card in the unit and set it up for prepaid service. After inserting the card, the phone acknowledged that card had been put into it. I called the service provider from whom I purchased the card and we initiated the activation process. My IMEI number was checked and it was found that the phone is useable in Canada (where I am). After trying a number of settings, the SP and I were unable to get the phone to connect to the service. We kept getting an error message that says “unable to connect. Try again later.” The phone connects to the Internet just fine and which means wifi works and Bluetooth also works. When I look at the “About this device” option, for some reason United Arab Emirates shows up with a TRA ID and a TA number. Under the IMEI banner, there is both the IMEI number and an IMEI SV number. The second number, the SP did not know what it meant. The signal strength bars seem to be within reasonable parameters and when the “Service Operator’s” option is invoked, the Service Provider I bought the SIM card from shows up but when it is selected, the “Unable to connect” error comes up. We are perplexed about whether this is a phone issue whether it is something else. I tried doing a factory reset but there was no change. So far I have been unable to upgrade the O/S.
Solution: For this particular problem I would recommend that you try flashing the phone first with an updated stock firmware file. You can get the firmware file from the Sammobile website. In case the issue still occurs after flashing the phone then you could try the following listed below.
- Try using a different SIM card.
- The logic board might be defective. Try getting a new one.
S6 Edge Screen Turned Black
Problem: Hello there, I would like to ask for help/guidance. This morning on my way to work I was listening to music and then was calling my dad few times via viber. since he didn’t answer I tried to listen to music. suddenly my phone screen turned black. I pressed the home button but it doesn’t turn on, then only I realized there is some problem with it. I tried to press home button, volume up, power button but it didn’t work. a month ago my phone screen suddenly crashed and came like different colours but it was ok but now I have put it on change but there is no lights on charging and It wont charge. phone model: Samsung galaxy edge s6, 2 years old
Solution: The first thing that you should do in this particular case is to simulate a battery pull. This is done by pressing and holding the power and volume down buttons for at least 10 seconds. Normally, the phone will restart after this. In case the issue persists I recommend that you clean the charging port of your phone using a can of compressed air then charge your phone for at least 20 minutes. If the phone does not charge then try using a different charging cord and wall charger.
Once your phone turns on I recommend that you backup your phone data then do a factory reset.
In case the above steps fails to work then you will have to bring the phone to a service center and have it checked.
S6 Edge Not Turning On
Problem: Hi, my Galaxy s6 edge had condensation on both lens of the camera and I looked up how to get rid of it. The internet said to sit it in a sunny window and the sun would dry it up. But the thing is I haven’t dropped it in any sort of liquid but that still turned up. And so I did that. But after leaving it there for around 30 minutes the screen wouldn’t turn on but all the buttons worked and lit up. As did the blue led when I held the power button and as I plugged it in the red led. I tried safe mode, booting it etc and it still won’t work. But when I held the up volume button, home and power button simultaneously it beeped and I felt my phone do something. Thank-you for any help you can give me
Solution: If condensation is present on both camera lenses then it’s very likely that the phone has moisture inside of it. The best way to remove moisture in your phone is to place the device in a bag of rice for at least 48 hours. I wouldn’t recommend placing the phone under direct sunlight as this will heat up the device which could damage the battery. After 48 hours have passed try charging the phone for at least 20 minutes then turn it on. If it still does not turn on try performing a simulated battery pull which is done by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this.
In case the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked.
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