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Samsung Galaxy S6 Edge keeps showing “Unfortunately, S Voice has stopped” error [Troubleshooting Guide]

The Samsung Galaxy S6 Edge is still one of the most powerful Android devices in the market today and it’s packed with really cool features you cannot just find in other devices. However, it’s not free from problems and issues that may arise due to intervention from other third-party elements such as apps and services that might be crashing in the background. Other problems may also be caused by corrupted system caches and files.

It is necessary that you have to troubleshoot your phone if something is off. For instance, in this post, I tackle the error message “Unfortunately, S Voice has stopped” with the S6 Edge being the subject of our troubleshooting. The error could be just a sign of a more complex problem, however, it could also be that the phone is just suffering from a minor glitch or an issue that can be fixed by doing some basic troubleshooting. That’s why we’ve drafted a guide for you to follow below and if the problem remains after doing the steps, then you should consult a technician.

On the other hand, if you have other issues with your phone, try to visit our troubleshooting page for we have already addressed a lot of issues with this phone and odds are that we’ve already answered similar problems. Try to find the same problems and use the solutions or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then contact us by completing our Android issues questionnaire.

Troubleshooting S6 Edge that shows “Unfortunately, S Voice has stopped” error

Problem: Hello droid guy. I need your help with my phone. First off, it’s a Galaxy S6 Edge, it’s a refurbished device but it was in crisp condition when I got it. Since 2016, it always functioned so perfectly and while I encountered issues before, I was to able to fix them. Recently, however, there’s one error message that keeps bugging me. It says “Unfortunately, S Voice has stopped” and I’m confused because I don’t use S Voice. What does this error means? Can I fix it?

Troubleshoot: Basically, the error means that the S Voice app crashed for some unknown reason. Issues like this are relatively minor in nature but they can be just a symptom of something complex. I urge you to go through the troubleshooting steps below and see if the problem gets fixed.

Step 1: Restart Galaxy S6 Edge in Safe mode to know if error is caused by third-party

Find out if the S Voice app is crashing due to intervention of some third-party apps because if so, it’s easy to get rid of the error message–you just have to find the app that triggers it and uninstall it. You need to restart your device in safe mode to temporarily disable all third-party apps and this is how you do it:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

While in this move and the S Voice still crashes, then it might be just a simple issue with the app itself or a firmware problem is bugging it.

Step 2: Reset the S Voice app by clearing its cache and data

In doing this, you’re actually resetting the app. While S Voice accumulate data over time, they’re not really that important so you can just go ahead and reset it by clearing its cache and data.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and S Voice.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

After this procedure and the error still shows up, then we can say that it’s an issue with the firmware itself since S Voice is a pre-installed app.

Step 3: Delete the system caches as they may have been corrupted or are obsolete

By deleting the system caches, you’re actually forcing the phone to create new ones that are completely compatible with the firmware. There’s a chance those caches got corrupted or may have become obsolete due to an update.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

It may take a little while for the phone to boot up after this but wait for it. If the error still shows up after this, then the next step is a necessity.

Step 4: Backup personal files and data and then reset the phone

It is now necessary to reset your phone as the problem is seemingly more complex than we expect. A reset will delete all your personal files and data but it has a higher probability of fixing this problem. So, make a backup of things you don’t want to lose in your phone, disable the anti-theft feature and then do the reset.

This is how you disable anti-theft…

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap the Google ID email address. Repeat for each Google email address.
  6. Tap MORE.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT to confirm.

And this is how you reset your phone…

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the problem remained after this, have a tech take a look at it. The firmware may just need to be reinstalled and you cannot do it by yourself as the warranty will be nulled.


We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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