The #Samsung #Galaxy #S6 is the first smartphone of Samsung that incorporates a truly modern design that serves as a template for its future flagship models. Gone is the usual plastic construction with a removable battery and instead in its place is a glass and metal phone that has a premium build quality. The hardware components used by the phone is also pretty good considering that this is high end model. Although this is a solid phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 bootloop after software update issue & other related problems.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Bootloop After Software Update
Problem: My Galaxy S6 started an update at 3am this morning. A few hours later it was in a loop between the first Galaxy screen and the Orange Verizon screen. I have tried several fixes from the internet but it’s still the same. I can’t even power it off now, even from the recovery menu. Please help. Thank you!!
Solution: The first thing that you will need to do in this particular case is to simulate a battery pull. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this.
In case it is still stuck in bootloop then connect the phone to a charger and let it charge for at least 20 minutes. With the phone still connected to the charger perform the simulated battery pull again.
If the issue persists then you should start the phone in recovery mode then do a factory reset, Take note that the reset will erase your phone data.
In case the above steps fails to fix the problem then this might already be caused by an internal hardware component that is failing to work. The best thing that you can do right now is to bring the phone to a service center and have it checked.
S6 Touchscreen Not Working
Problem: Hello, my Samsung Galaxy S6 touch screen is not working but the back and recent button functions properly. I know the back and recent button works because I pressed the home button twice to activate the camera. I then pressed the back button to check if it will close the camera, and it did. I also noticed that both the back and recent button works because the vibration functions when either of the buttons are touched. However when I try to unlock my phone by pin , the touch screen won’t work. The problem occurred when I accidently splashed some water on the phone and later charged it. I saw that the touch screen light began to flicker but stopped when I let the phone rest. Any thoughts on why my touch screen won’t function correctly? Do I need to replace the LCD screen?
Solution: If your phone got wet then the water might have damaged the screen. What you will want to do in this case is to make sure that no moisture is present inside the phone. To do this you should place your phone in a bag of rice for at least 48 hours. Once this is done try to check if the issue still occurs. If it does then consider doing a factory reset from the recovery mode. This way you will be able to verify if the problem is caused by a software glitch. Take note that the reset will erase your phone data.
In case the above steps fails to fix the problem then the digitizer of the phone might be damaged. Since the digitizer is fused to the screen you will need to have the whole display assembly replaced at a service center.
S6 Black Unresponsive Screen After Getting Wet
Problem: Hello I have a Samsung s6 I use this for work so very important I try to fix. i had a flask of coffee in my bag (cold) I placed my phone in my bag for literally 2 mins.until got in. my phone was fine at this point. i plugged it in when unplugged at 67 percent. it wouldn’t turn on. it did eventually but the screen went green and had funny zig zags across it. lights were on but screen was black. could hear it ring etc but not see screen or touch it. i turned it off been off all night.today I’ve noticed that the camera lenses on back looks like its wet inside. as mentioned think may have got bit of damp. is my phone beyond repair I’ve put it in a plastic container full of rice at the moment with a lid on. since can’t take battery cover off. will this work.
Solution: Just like the issue we have tackled above it seems that some internal component got damaged by its contact with water. Placing the phone in a plastic container full of rice is a good troubleshooting step. Leave your phone here for at least 48 hours. Once this is done try to check if the issue still occurs. If it does then the phone might be water damaged in which case you will need to bring it to a service center and have it checked.
S6 Screen Not Turning On
Problem: Earlier today my Samsung Galaxy S6 was working perfectly fine, but randomly the screen just would no longer turn on. It was at around 90% and was working only a few moments earlier (The Phone was not dropped). I’ve tried activating recovery mode and every other form of reset (Vol Down, Power button, Home all at once) and every form of this possible but nothing is working. If you have any knowledge on how to fix this please let me know as this is extremely frustrating. I’ve also let it run out of battery and plugged it into a charger for two hours and nothing has worked. Btw i put for the phone version marshmellow but i’m not 100% sure
Solution: If you have already performed a factory reset from the recovery mode and the issue still persists then this is most likely a hardware related problem possibly caused by a faulty display. The best thing that you can do right now is to have the phone checked at a service center.
S6 Not Ringing After Software Update
Problem: My phone did a system update this morning to G920VVRS4DQI1. Now it won’t ring on incoming calls. When i reset the phone, the 1st call that comes in rings but i get an error message saying “IMS Service has stopped working”. and the phone will no longer ring. I can reset the phone again and it does the same thing.
Solution: If a factory reset does not fix the problem then this might be caused by an update glitch. You will need to consider flashing your phone with an updated firmware file. You can download the firmware from the Sammobile website. You can also get the instructions on how to flash your phone from this website.
S6 Not Attaching Picture To Email
Problem: Over the last day, When I attach a pic to an email it embeds it in the email body and not as an attachment. It never did this before and I do not know how to turn it back.
Solution: To attach a picture to an email you will need to click on the paperclip icon.
S6 Shortcut Disappears From Homescreen
Problem: I am trying to do something i have done several times in the past. Take a document and make a shortcut on the home screen. It worked a few minutes ago but then when i tried to open the document it froze and removed itself from my home screen. When i tried to add it again it would add it and then immediately remove itself (at this time the icon never showed the adding and removal just the words that showed on my screen telling me it was added and then a second later it was removed). I know my phone is low on memory but it is a one-page PDF so it can’t use much space…
Solution: To troubleshoot this problem follow the steps listed below.
- Restart the phone. Sometimes just by restarting the phone the issue will get fixed.
- Wipe the cache partition of the phone from the recovery mode.
- Start the phone in Safe Mode. Does the problem occur in this mode? If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Backup your phone data then do a factory reset.
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