A smartphone can be one of the most important devices that you should bring wherever you are however its usefulness depends on whether it has sufficient battery power. Once the battery gets drained then the device is useless. The good thing is that if there is no available power outlet to plug the wall charger you can use a powerbank to charge the phone. The #Samsung Galaxy #S5 for instance is able to get a full charge on its 2800 mAh battery in just a few hours.
There are however instances when charging issues can occur on this particular model. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 only charges when turned off issue & other related problems.
If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S5 Only Charges When Turned Off
Problem: My phone will only charge while turned off, or when in Safe Mode. Otherwise, if I try to charge it while the phone is on, it indicates that it’s charging, but the battery drains anyway. I’ve tried changing the cable. I did a soft reboot (removing the battery for 30 seconds). Neither of those helped. I also checked the battery usage and didn’t see anything unusual there. Facebook using 7% was the highest thing in the list. I’m afraid that I’ll need to do a factory reset, but I wanted to check with you first before doing that. Thanks.
Solution: A factory reset is one of the steps that needs to be done to resolve this issue. However, since all of your data will be lost in the process it’s going to take some time to restore the data and install your apps.
If you have an extra battery available then try using this in your phone since sometimes this causes the problem. You should also check the charging port of your phone for any signs of dirt or debris. If necessary, clean this port using a can of compressed air or cotton bud dipped in alcohol.
S5 Battery Drains Fast
Problem: Hi, I bought a Galaxy S5 three months ago and was fine at the beginning. Suddenly, last week the battery starts to drain fast and, if I remove the battery, I must connect the phone to an electrical source to power on it. I did all the “classical” stuff: factory reset, cleaned cache, dalvik… Also, I borrow from a friend a battery and discarded a malfunction battery. I am afraid of a hardware issue.
Solution: If you already performed all of the necessary software related troubleshooting steps and also replaced the battery then this issue could already be hardware related. There may be a component inside your phone that is failing or there could be a grounded circuit. I recommend that you bring your phone to an authorized service center and have it checked.
S5 Does Not Charge
Problem: Basically, my phone died cause of the battery and so i put it on charge, but it didn’t come up with the battery and what percentage it was on, so I kept trying and eventually it worked, but after 5 minutes it suddenly went to this weird downloading thing, it had a bunch of information on the top left corner going down and a big android logo in the middle, and it had ‘downloading!!!! Do not unplug your device’, so I left it overnight, there was no idea how long it was going to take. But 12 hours later, nothing had changed, then suddenly blank. Nothing. And now whenever I plug it into the charger it comes up with the battery and the lightning bolt, but never changes or charges.
Solution: The first thing you need to do in this case is to take out the phone battery then press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert the battery then turn the phone on. Connect the charger then check if the problem still occurs. If it does then inspect the phone charging port for any signs of dirt or debris. If necessary, clean this port using a can of compressed air or cotton bud dipped in alcohol. When charging your phone try using a different charging cord as this cord gets easily damaged. You should also try using a different wall charger. If you have an extra battery try inserting it in your phone as well then check if the phone charges normally with this battery.
If the issue still persists then I suggest you backup your phone data and do a factory reset to eliminate any software related issues that could be causing the problem.
If the problem remains unresolved at this point then I suggest you bring your phone to an authorized service center for checking. I suspect that the charging port of your phone could be causing the problem.
S5 Charges Slow And Battery Drains Fast
Problem: Howdy! I have been having some issues charging my phone in the last few days, so I went to your article How to Fix… (https://thedroidguy.com/2015/05/how-to-fix-samsung-galaxy-s5-charging-problems-troubleshooting-guides-107137) in order to see if your steps would help me charge my phone. However, the problem I am having was not quite listed in the article. Here’s the skinny: My phone will charge, but only very, very slowly, and it is not the charger or cord’s problem. (My husband’s Galaxy S5 was at 13% when I plugged it in about 2 minutes ago and now it is at 17%, so I seriously doubt it is the cord.). When charging, my phone vibrates and the plug symbol turns off, as though the phone is no longer charging. It is as though the plug is not actually connecting to the charge port and is wiggling loose somehow – but if that is the case I don’t know how it happened since I take excellent care of my phone. The battery seems to drain a lot faster than it used to. I tried most of the troubleshooting steps from your article and am at a loss how to get my phone back to normal. It has only been this way a few days so something must have changed, but I can’t think of what it might have been. Any advice you might have would be super.
Solution: Have you tried doing a factory reset? If you haven’t then backup your phone data then do a factory reset. This will eliminate any software related issues that may be causing the problem. If the issue still persists then try cleaning your phone’s charging port with a can of compressed air or cotton bud dipped in alcohol as dirt or debris can have this effect on phone’s.
If the problem does not go away then I suggest you bring your phone to an authorized service center and have it checked.
S5 Charges Sporadically
Problem: hi my phone charges sporadically. like if i plug it in it may only charge for a few seconds then stop. Or it may not charge at all then all of a sudden start charging again. it got a little wet but that was only drops on the screen. i had a case around it to.
Solution: This issue is usually caused by a defective charging cord. Try using a new charging cord when charging your phone then check if the problem still occurs. If it does then I suggest you clean the charging port of your phone using a can of compressed air or cotton bud dipped in alcohol. The presence of dirt or debris in this port could cause your phone to charge sporadically.
S5 Battery Temperature Too Low Charging Is Paused Error
Problem: When trying to charge the phone it comes up with “Battery temperature too low charging is paused”. I cannot find the issue – can you help me?
Solution: The first thing you need to do in this case is to rule out any software glitches that could be causing this problem To do this you need to backup your phone data then do a factory reset.
If the problem remains then try to replace the charging cord and wall charger. You should also clean the charging port of your phone using a can of compressed air or cotton bud dipped in alcohol. If you have a spare battery try using it as well to check if the problem is caused by a faulty battery.
If the above troubleshooting steps fail then I suggest you bring your phone to an authorized service center and have it checked. The problem could be caused by a faulty temperature sensor or a damaged charger port flex.
S5 Not Charging With Other Chargers
Problem: When I plug in my Samsung USB connected to a travel adaptor, my phone charges however slower than usual. If I use any other charger or USB to charge my phone it doesn’t work regardless of using the official samsung charger or any other charger which fits into the port. Please could you tell me a solution to this problem? Thanks
Solution: Try using a different charging cord when charging your phone. You should also clean the charger port using a can of compressed air or cotton bud dipped in alcohol. If the issue persists then I suggest you backup your phone data then do a factory reset to eliminate any software related issues that could be causing this problem.
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