Samsung Galaxy Note8 keeps showing “Unfortunately, Camera has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Camera has stopped” basically has the same effect as with the other error “Camera failed.” Both prevent your phone’s camera from running, which is really annoying especially if you want to take pictures. The latter is more of an issue with the hardware while the former is more on the app and the firmware.

We’ll try to take a look at this problem, consider every possibility and rule them out one by one until we can figure out what it’s really all about. But most of the time when you’re getting this error, it could only be a minor problem and we can actually try and fix it. So, if you have a Note 8 and are currently bugged by this error, continue reading as this post may help you.

Before we proceed, if you have other concerns with your phone, make sure you drop by our Note8 troubleshooting page for we have already addressed the most commonly reported problems with this device. If you need more of our help, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Note 8 with “Camera has stopped” error

We don’t suggest procedures that can potentially damage your phone so you can rest assured that our troubleshooting method is safe for your phone. After all, it’s not your job to fix complicated issues with your device especially if they’re hardware-related problems. What we can do here is to try to get rid of the error for good. Here’s what you have to do…

Reset the Camera

The error specifically mentions the camera being the app that crashes so it would be logical to go after it first and foremost. By reset I mean clear its cache and data so that it will be brought back to its default settings. At the same time, all its caches and data will be deleted however, none of your pictures and videos will be touched.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After doing this, try to open the camera to see if the error still occurs and if so, move on to the next step. Don’t worry, none of your pictures and videos will be deleted if you did the procedure above.

Run the Camera in Safe mode

It’s possible there are third-party apps that cause the camera to crash. You need to rule this possibility out by disabling all the apps you installed on your phone. So, you have to run your device in safe mode which only loads core services and pre-installed apps. All other apps will be temporarily disabled.

If the error doesn’t show up while the phone is in this mode, it means there’s a third-party apps or two that’s causing the problem. You have to find that app and uninstall it. Now, here’s how you run your Note8 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

And this is how you uninstall an app from your phone:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Reboot your phone in normal mode to test if the error still shows up or not. Uninstall all apps you suspect are causing the problem until the error doesn’t show up anymore.

Reset All Settings

Basically, it’s the same as the factory reset which brings the phone back to its default settings but with this, none of your files and personal data will be deleted. No need to backup and no need to go through all the hassles of downloading your apps again after it. However, it’s a very effective method in fixing firmware and settings related issues that’s why I want you to do this:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

Try to open the camera after this and if the error still shows up, you have no other option but to do the master reset.

Reset  your phone

The “Camera has stopped” error is actually a minor problem and it can surely be fixed by a reset. But the thing is you need to make a backup of your important files and data as they will be deleted during the process. After the reset, you will have to restore them back to your phone and depending on the amount of data or number of files you need to backup, the entire process may take several minutes to an hour.

At this point, you don’t have much of a choice so backup everything that’s important and then follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

After this, you can now use the camera of your phone.

I hope this troubleshooting guide have helped you one way or another. If you have other concerns, don’t hesitate to contact us as we’re always willing to help.

Posts you may also like to read: