Samsung Galaxy Note8 keeps popping up “Unfortunately, Internet has stopped” error

Your Samsung Galaxy Note 8 is fast and smooth but it may encounter hiccups every now and then. One of the issues that commonly occur even with premium smartphones is when an app crashes for some reason. Some of our readers who own this phone reported having encountered the error message “Unfortunately, Internet has stopped” which is basically a sign that the app called Internet (the phone’s default web browser) has crashed.

We will try to look into this problem with the Note 8 being the subject of our troubleshooting. Let’s try to consider every possibility and rule them out one by one until we can determine what the issue really is all about so that we can formulate a solution that might get rid of this error for good. If you’re one of the owners of this great phone and are currently experiencing similar problems, continue reading as this post may help you.

Before we proceed, if you have other concerns, visit our Note8 troubleshooting page for we have already published articles that tackled the most common problems with this device. In case you need more help from us, fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Note 8 with “Internet has stopped” error

It’s pretty obvious this is one of the app-related issues you may encounter every now and then but there’s a possibility that this problem is just a sign of a more serious firmware issue. So we really have to look a little closer into this issue to see if we can get rid of this error for good or if your phone has to be reset. With all that being said, here’s what I suggest you do about this…

Reset the Internet app

With this, we’ll be able to determine as early as now what the problem really is all about. If it’s just an issue with the web browser, then this method will fix the problem and you may be able to use the app without having greeted by the error message. By resetting the app I mean clearing its cache and data. This will bring the app back to its default settings as well as delete the caches created by the firmware as well as the data the app has accumulated over time. This will also delete all your bookmarks and browsing history but I think those aren’t not that important:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Internet.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this procedure, try to open the app to see if the error still pops up and if it does, move on to the next step.

Find out if the error shows in Safe mode

There are times when third-party apps (ones you downloaded and installed) may cause pre-installed apps to crash and this might be one of those cases. We need to rule out this possibility before we move on to other procedures. One way of knowing if one of those apps is causing the problem is by running your device in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

It is important that you don’t take this method for granted because while it won’t fix the problem, it will give you an idea if the cause of the error is a third-party app or a pre-installed one. So, assuming that the error doesn’t show up in this mode, then it’s clear that one of the apps you installed is causing the problem. The next thing you should do is find out which app it is and then uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the error still shows up in this mode, then the problem might be with the firmware.

Reset all settings in your Note8

You should do this procedure if the error still pops up in safe mode. It’s basically similar to a reset but none of your files, data, apps will be deleted. In other words, it’s safe for your files but it’s very effective in dealing with issues that might have something to do with the settings and configurations.

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

Open the Internet app once again after you’ve done resetting all settings in your phone and if the error still shows up, you have no other choice but to perform the Master Reset.

Backup all your files and data and reset your phone

You are now at a point wherein you will need to reset your Note 8 to bring it back to its factory default settings and clear its storage from all third-party files including your own. So make sure you make a backup of your important files and data as they will be deleted during the process. After which, don’t forget to take note of your google ID and password as you will be using that to setup your phone or better yet, disable the Factory Reset Protection by removing your google account from your phone. This will prevent you from getting locked out of your device after the reset. After all of that, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

A reset will surely fix issues like this for as long as they occurred without apparent reason or cause. However, if you did try to root your phone or installed a custom ROM, you may need to reinstall the stock firmware to fix this.

I hope this troubleshooting guide helps. If you have something in your mind, leave a comment below.

Posts you may also be interested in: