Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #Note8 fix the issues that they are experiencing with their phone. Today we will tackle the Galaxy Note 8 not charging to 100% issue & other related problems. Being probably the most awaited Note model, this device has to live up to everyone’s expectations. While it does have several strong features it still suffers from some issues which we will be addressing today.
If you own a Samsung Galaxy Note 8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 8 Not Charging To 100%
Problem: I have a note 8 and anytime I charge it only goes up to 84% and then cut out the charge . The phone will charge to a 100% only if I have the phone active while charging like them looking at something on the Internet or playing a game while charging as the only way it will go to 100%. Right now I’m using the safe mode to see if it’ll go to 100% . It’s sad because I’ve had this phone less than a month and it’s had this issue right out the Box before it would go to 97% and then cut out While the phone’s off it only goes to 87% as well
Solution: This is quite a unique issue as the phone will only fully charge if it is being actively used. The best troubleshooting step that you can do right now is to backup your phone data then do a factory reset. Do not install any apps on your phone after the reset has completed. You should first clean the charging port of the phone using a can of compressed air then check if it will fully charge. You should also ty using a different charging cord and wall charger to check if the problem is caused by the charger.
In case the issue persists then you will need to have this checked at a service center.
Note 8 Not Syncing Contacts From Gmail
Problem: I formerly had a galaxy note 2 and upgraded to a galaxy note 8. My contacts in my old phone were synced with gmail and appear correctly in gmail. When I synced my new phone with gmail, they didn’t come across properly. Here is the problem: On my gmail contacts, I will have multiple phone numbers or multiple e-mail or mail addresses. To distinguish these, I used the “custom” feature to create identifying tags. Like “John’s cell” or “Mary’s cell” or “John’s e-mail” or “Mary’s e-mail”. same with email and physical property addresses. I have over 600 contacts done this way. When they appear on my Note 8, the tags do not come across from gmail. On my new phone, everything just says “other” instead of having the specific tags. Please help solve this problem. Thanks
Solution: This appears to be an issue with the sync process itself. The phone and Google’s cloud servers are not communicating the tags properly to the device. You need to contact Google regarding this matter.
Note 8 Can’t Access Recovery Mode
Problem: Hi There, I brought a Note 8 from craigslist and it looked fine from the hardware point of view so brought it. When I came home and checked I found it was not having the Nougat OS so I thought of flashing to ROM with latest samsung note 8 firmware. To do that I had to go in download/recovery mode but that seems to be not working. When I force it go to recovery mode (vol up + bixby +pwr) it comes out with no command error. I tried with adb reboot recovery as well but same problem. Could you please help.
Solution: You should try updating the phone software using Smart Switch. If this doesn’t work then you will have to flash the updated firmware file using Odin. Since you are having an issue accessing the recovery mode of the phone make sure that you are following the correct procedure.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
If the phone is unable to access the recovery mode then this could already be a hardware related problem. I suggest that you have this checked at a service center.
Note 8 Contacts App Crashes
Problem: I am trying to add photos to my contacts on my Galaxy Note 8 and when I go to the contact choose edit and click on the circle with the camera in it instead of allowing me to choose a picture the app just crashes! Please help!!!
Solution: The best thing that you can do right now is to clear the cache and data of the contacts app from the application manager. Once this is done check if the issue still occurs.
Note 8 Only Charges When It Is Off
Problem: My phone will only charge when turned off, and even then only intermittently. It had been working fine for months, but suddenly it could not be charged with the provided charger. I tried a different charger, still no luck. I tried the provided charger in USB mode, instead of the wall, with no luck. Only when I turned it off, then plugged it into my computer did it decide to start and stop charging. It now will vibrate every several seconds to let me know it is plugged in, then it will stop charging, over and over. It will not hold a charge.
Solution: It’s very likely that the problem is caused by a faulty battery or power IC. The best thing that you can do right now is to bring the phone to a service center and have it checked.
Note 8 Call Can’t Be Heard When Using Headphones
Problem: If I am using headphones and make a phone call, the person on the other end cannot hear me (but I can hear them just fine) – even though my headphones have a microphone. If I disconnect the headphones and just call using the phone by itself then everything is fine. This problem occurs no matter what set of headphones I use – so it is not a problem with the headphones. I am wondering if it is a software or settings issue?
Solution: Try checking if the microphone of the headphone works when you connect it to another phone and make a call with it. If it works then the problem could be with the headphone jack of the phone. Try cleaning this jack with a toothpick and a can of compressed air. Once this is done check if the issue still occurs. If it does then you need to have this checked at a service center.
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