Samsung Galaxy Note 8 keeps popping up “Unfortunately, Phone has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Phone has stopped” with your Samsung Galaxy Note 8 is basically notifying you that the default app used for making and receiving calls crashed for some reason. Whether it’s just an app issue or a firmware problem, we don’t know. That’s why we need to troubleshoot your phone to determine what the issue is all about and how to fix it.

If you are one of the owners of this device and are currently having issues making and/or receiving calls, then continue reading this post as it may help you fix them. In this article, we will tackle this error message and try to look into each possibility and rule them out until we have enough information about it. We can then try to formulate a solution that may fix it for good.

But before we proceed, if you have other issues with your Note 8, make sure you visit our troubleshooting page for we have already addressed some of the most common problems reported by our readers. Browse through the page to find issues that might be similar with yours and feel free to use our solutions. If you still need our help after that, then fill up our questionnaire and hit submit to contact us.

Troubleshooting Galaxy Note8 with “Phone has stopped” error

This is not the first time that we’ve encountered this error and based on our experience, this problem is often app-related. Needless to say, it’s easier to fix it than any other issues and that’s what we’re trying to accomplish here. So, if you’re up to this task, try to do the procedures I suggested below. Don’t worry, none of these procedures can potentially damage your phone or compromise your files and data.

Force restart your Galaxy Note 8

In case it’s the first time the error shows up without apparent reason, don’t do anything complicated yet. Instead, try to reboot your Note 8 but I suggest you do the forced restart procedure instead of the normal reboot.

Press and hold the Volume Down and Power keys simultaneously for 10 seconds and your device will restart like it usually does. After which, try to trigger the error by opening the Phone app. If it doesn’t show, then the problem was caused by a temporary glitch which has been taken cared of when you did the forced restart. However, if the error still shows up, then move on to the next procedure.

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Run your Note 8 in Safe mode and trigger the error

It is imperative that you take time to observe your phone while in safe mode to know if the problem is caused by one or some of the apps you downloaded and installed. If the error doesn’t show up in this mode, then the next thing you should do is find the app that’s causing the problem and then uninstall it to get rid of the error and fix the problem. However, if the error continues to pop up even in safe mode, you can already consider it as a firmware-related problem.

Here’s how you run your Note 8 in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

And here’s how you uninstall an app from your phone…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Assuming the error is still popping up in safe mode, move on to the next step.

Reset the Phone app

It’s now time to go after the app that’s specifically mentioned in the error message–Phone. By reset I mean clearing its cache and data. This will bring the phone back to its factory settings and this might fix the problem.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Phone.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

You may also want to clear the cache and data of apps that trigger the error. For instance, if the error shows up while you’re dialling a number, then reset Dialer. Don’t worry, your contacts are handled by a different service so clearing the caches and data of these apps won’t delete them.

If the problem continues after this, try the next method.

Reset All Settings

It’s basically like the factory reset but the difference is that your apps, files, data and other personal information will not be deleted. All the settings in your phone however, will be brought back to their defaults. It’s a very effective method in dealing problems that might have something to do with the settings of your phone so it’s worth a try. After all, you have nothing to lose here…

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

If the problem continues after this, then it’s clear now that it might be an issue with the firmware. Perhaps the next procedure may help.

Wipe cache partition

The system caches are temporary files created by the firmware to make your phone run smoothly but sometimes they get corrupted and when the system continues to use those files, performance issues may occur which may include the crashing of the apps. By wiping the cache partition, you’re deleting all the system caches which the system will replace during the boot up process. You won’t lose any of your files and data so it’s safe and it’s worth a try…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the error “Unfortunately, Phone has stopped” continues to pop up even after wiping the cache partition, you have no other choice but to reset your phone.

Backup your files and data and then do the Master Reset

Before we move one, I just want you to know that this is your last resort but we’re always optimistic that the problem will be fixed by this method. Error messages that suggest apps are crashing can always be fixed by a reset provided the firmware hasn’t been modified one way or the other.

Just make sure you make a backup of your important files and data as they will be deleted during the process. Then, take note of your Google ID and password as you will be using that to setup your phone after the reset. Or better yet, disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset. Once everything is set and ready, follow these steps to reset your Note 8…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you fix the problem with your phone. If you still need our help after this, then feel free to contact us.

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