Samsung Galaxy Note 5 Asking For Pin After Software Update Issue & Other Related Problems

The #Samsung #Galaxy #Note5 is a 2015 device that is best known for having a large display and a stylus, which is  called an S Pen. The phone is best used for various productivity as well as multimedia tasks since the S Pen can help with the finer input details. This was released with top notch specs two years ago so expect it to perform quite well even today. Although this is a solid performer there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 5 asking for PIN after software update issue & other related problems.

If you own a Samsung Galaxy Note 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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Note 5 Asking For Pin After Software Update

Problem: hello I recently just bought a used Samsung galaxy note 5 of my mother in law and she claims it’s completely paid for. the company of the phone is sprint and I connected it with metro pcs. the first day I connected it everything was fine I added a pin # and had it unlock with my finger print. the second day the phone kept saying it needed a software update so eventually I did the update. as soon as the update was complete I tried getting back in with my fingerprint but it said I needed to unlock it with my 4 digit pin #. but it wasn’t accepting the pin I had put on it prior to the update. it won’t even allow me to turn off the phone without the pin # so my question is could it be that the phone got locked by the company or is it something I can fix?? I also tried to reset the phone and it won’t allow it either unless I’m doing it wrong?

Solution: If the previous owner of the phone did not perform a factory reset on the device before handing over the phone to you then the PIN that is being requested is the PIN set by the previous owner. The phone will usually ask for the PIN whenever the device undergoes a major software update or if it restarts. The best thing to do right now is to ask the previous owner for the PIN of this phone.

Note 5 Not Charging

Problem: Hi and thank you. I upgraded from a broken touch screen Galaxy Note 2 (repairable state problem) to a new ebay bought Galaxy Note 5 earlier this year. I’m now experiencing charge problems all of a sudden (a few weeks after recent firmware updates) and have checked chargers and cables which seem to work well on my Galaxy Tab 7 & 10.1 – the problems started this week. What I found interesting was my Tab 7 would not charge at only 2%, but after a reboot showed 86%, this happened at the same time my Note 5 developed this trouble this week. My Note 5 continues to not charge. I did have success after the first attempt to run a reboot holding down the power button, down volume button and home button and my Note 5 started to charge again on Tuesday and this allowed a charge later at night the next day. But again nothing right now. I have a question. Do you think a wireless charger might allow a remedy to the usb charging problem? This will give me time to use my phone and correct any firmware problems if it’s that? Please share any thought you have with this issue as I look through online help ideas. Many thanks

Solution: If the problem is caused by a faulty charging port then using a wireless charger will help in this case. You should however try performing the following troubleshooting steps listed below which are recommended for this type of problem.

  • Clean the charging port of the phone using a can of compressed air. Make sure to check that any dirt or debris stuck in the port is removed.
  • Try charging the phone using a different charging cord and wall charger.
  • To verify if the issue is caused by a glitch in the phone software you should backup your phone data then do a factory reset. Once the reset is complete try to check if the issue still occurs.

Note 5 Unable To Establish Data Connection

Problem: I HAVE A NOTE 5 IT WAS A SPRINT, i just bought it . it’s unlocked i use straight talk -att and it displays unable to establish data connection.Also it wont make calls or receive calls, but it still text and has internet

Solution: Because Sprint uses a CDMA network while Straight Talk uses a GSM network there are instances when phones used on the Sprint network will have issues when used in the Straight Talk network.

The first thing that you would need to do in this case is to contact Straight Talk and have them check the status of your account. Does it have an active mobile data subscription? Is the call feature active? Once the account has been checked and has no problems then make sure that the network mode of the phone is set to LTE/CDMA. Take note that you should have an LTE connection in your area in order for the phone to work.

You should also check the APN settings of the phone and make sure that it is set for the Straight Talk APN.

  • Name: straight talk
  • APN: tfdata
  • MMSC:
  • MMS proxy:
  • MMS port: 80
  • MCC: 310
  • MNC: 410

Note 5 Restarting Randomly

Problem: I have a Galaxy Note 5 which I love, but lately it has been restarting randomly, even while I’m talking on it. For a while the voice activation thing would pop up out of nowhere (I wouldn’t know how to get it to pop up if I tried, it does it on its own) but the restart has been getting more common, up to 5 times per day, sometimes one after another. Earlier today it updated out of nowhere (the little robot guy showed up on my screen and I waiting until it was done to use the phone) about an hour ago a reboot message appeared in the upper left corner. I had seen that before and emptied the cache and was directed to reboot which I did (I think). Right now there is a big robot on the screen that says “Downloading…Do not turn off target!!” with another message in the upper left corner that says “could not do normal boot” and a bunch of other stuff. This message has been there for over an hour now and I don’t know what to do. Help!!

Related Problem: My Samsung Note 4 phone will not turn on so I did a reset by holding volume key power key and the donkey and it finally came onto the Android and now it’s got something on there and it won’t let me select anything it says downloading do not turn off but it has been stuck on there like it’s frozen what can I do

Solution: The first thing that you will need to do in this case is to perform a simulated battery pull by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this. If it doesn’t then you will have to start the phone in recovery mode then perform a factory reset from here. Take note that the reset will erase your phone data.

In case the phone still randomly restarts after this then you will have to bring the phone to a service center and have it checked as this could already be a hardware related problem.

Note 5 Screen Not Working After Phone Dropped

Problem: I have a Samsung galaxy note 5. It has been dropped twice but the first time it worked perfectly fine. The second time, a few more cracks and pieces falling off. Plus, the screen doesnt work. However, the buttons still light up and the light keeps flashing.

Solution: Since the screen already has cracks then this is possibly a hardware related issue already most likely caused by a faulty display. The best thing that you can do right now is to bring the phone to a service center and have it checked. It’s very likely that you will need to have the display replaced.

Note 5 Freezing Shutting Off

Problem: Hello, I own a galaxy note 5. Lately, the device has been freezing and shutting off. Currently it has not responded to any resets. The screen is shut off, and not turning on. I have tried everything, and the phone has not changed.

Solution: The first thing that you will want to do in this case is to make sure that the battery has sufficient charge to turn on the phone. Clean the charging port of the phone using a can of compressed air then charge the phone for at least 20 minutes. If there is no charging indicator then try using a different charging cord and wall charger.

After charging the phone try turning it on by pressing and holding both power and volume down buttons for at least 10 seconds. If this doesn’t work then try starting the phone in recovery mode. From here you will need to do a factory reset. Take note that the reset will erase your phone data.

If the issue persists then you need to bring the phone to a service center and have it checked.

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