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Why does my Samsung Galaxy J5 freezes when I open Instagram? Here’s the fix…

Mark Zuckerberg’s company is also behind the popular app Instagram so if you’re one of the millions of users of this app, you can rest assured you’re using a well-developed and well-maintained application. But that doesn’t mean it’s perfect; you may still be able to experience some hiccups from time to time and there are a lot of factors that should be considered before we can say that it’s the app itself that’s causing the problem.

Some of our readers who happen to own the Samsung Galaxy J5 have contacted us recently reporting their phones freeze whenever they open Instagram. Well, this kind of problem happens every now and then and it may also occur to other apps. Just because the phone freezes when you use Instagram doesn’t mean the problem is with the app but that is also a possibility. The thing is, we need to troubleshoot your phone to know what this problem is all about, this way we can formulate a solution that may fix the problem for good.

Before anything else though, if you have other issues with your device, then visit our Galaxy J5 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

Troubleshooting Galaxy J5 that freezes when Instagram is opened

While it’s obvious your phone has a different reaction when Instagram is opened, we can’t say for sure if it’s really a problem with the app and that’s what we need to know in the first place. There are a lot of factors we need to consider but let’s try to look into the most common possibilities. And with all that being said, here’s what I suggest  you do about this problem:

Step 1: Clear the cache and data of Instagram

The problem occurs when Instagram is used so it’s logical to think it’s the one that’s causing it. So now we have to go after it and the first thing to do is clear its cache and data which will reset it. It will bring the app back to its default settings and if the issue is limited to it, the problem will be fixed just by doing this:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Instagram.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

After this, open the app to know if the phone still freezes and if so, the next step might take care of it.

Step 2: Uninstall and reinstall Instagram

Usually, we would suggest updating the app in question if the problem continues after clearing its cache and data but in this case, it’s better that you just uninstall and then reinstall it. This makes sure you have a fresh copy of Instagram on your phone and uninstalling it will get rid of possible corrupt files:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Instagram.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

And this is how you download and re-install Instagram:

  1. From the Home screen, navigate: Apps > Play Store.
  2. Tap the Google Play search bar (at the top) then enter ‘instagram’ and select it from the list.
  3. Now tap Install.
  4. To continue, review the required app permissions then tap Accept.

If the phone still freezes when instagram is opened after this, then move on to the next step.

Step 3: Wipe cache partition

It’s also possible your phone’s firmware has recently been updated. Some caches may have been corrupted or became obsolete. In that case, it would be helpful to delete all system caches so that they will be replaced with new ones and this is how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Should the problem continue after this, move on to the next step.

Step 4: Reset all settings of your phone

This procedure basically does what a master reset would do to your phone except delete your files, data, apps, etc. Needless to say, it almost has the same effectiveness but as hassling. So, you really don’t have to make a backup of your files and personal data when you do this:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Backup and reset.
  3. Tap Reset settings.
  4. Tap Reset settings, to confirm.
  5. If applicable, enter the PIN, password or pattern.
  6. Tap Reset settings.

However, if the problem still happens after this, then you have to do the full reset.

Step 5: Backup files and data and reset your phone

Now, this is what we call a full reset. It brings the phone back to its factory default settings and delete all files your phone may have accumulated over time for as long as they’re stored in your phone’s internal storage. Make sure to make a backup of your important files and data before doing this and also don’t forget to disable Factory Reset Protection so you won’t be locked out.

How to disable Factory Reset Protection on Galaxy J5

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reboot your phone in recovery mode and do the master reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope this troubleshooting guide can help you fix the problem with your phone.

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