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Samsung Galaxy J5 camera keeps closing on its own or showing an error [Troubleshooting Guide]

Some of our readers who own the Samsung Galaxy J5 contacted us about a specific problem with the camera. According to them, when they open the camera, it may either close on its own after a few seconds or an error message may show up. In such case wherein there are times when the app closes on its own, the error message should be “Unfortunately, Camera has stopped.” It’s a sign that the app crashes for some reason.

Either the app closes or represented by an error, it’s the same problem and based on our experience, it’s as minor as any other app-related issues. However, there’s a chance that the problem is with the firmware considering the fact that Camera (or any pre-installed app for that matter) is deeply integrated into the system. We have to troubleshoot to know more about it and to determine what the culprit is.

Now, before we proceed, if you have other issues with your J5, visit our troubleshooting page for we have already published so many articles that address problems reported by our readers. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by completing our questionnaire.

Troubleshooting Galaxy J5 with its camera that keeps crashing

We need to troubleshoot your phone, tackle every possibility and rule them out until we can find a solution that may fix the problem for good. It’s supposed to be a minor problem and we’re certain we can fix it by doing some of the procedures below. However, we need to be very careful not to compromise your files and data so we will begin our troubleshooting using safe methods…

Clear the cache and data of the Camera

Regardless whether your J5 shows the “Camera has stopped” error or shuts down the app the moment it opens, you still need to do this. Assuming this problem is only with the app, then this method can fix it.

What it does is delete the cache created by the firmware for the app. It will also delete all data files stored in the app’s directory including your preferences and settings. After the clearing of the cache and data, the camera will run using its default settings. As to your pictures and videos, don’t worry as they won’t be deleted during the process…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Find and tap Camera.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

After this, try to open the app to see if it still crashes and if so, move on to the next procedure. However, if by any chance the error would also show up when you open Gallery, follow the steps above to clear the cache and data of the Gallery app as it might be the one triggering the problem. Don’t worry, your pictures and videos won’t be touched.

Run Camera in Safe mode

There are times when third-party apps may interfere with the normal operation of the pre-installed apps can cause some of them to crash. This is one possibility we also need to rule out. So, run your phone up in safe mode to temporarily disable all third-party apps and then try to open camera while in this mode.

This is how you boot your J5 in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If the error doesn’t show up or the app doesn’t close while in this mode, it’s clear that there’s an app that’s causing the problem. Find it and uninstall it…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the problem continues to bug you even in this mode, try the next procedure.

Try wiping the cache partition

Corrupt system caches may also cause apps to crash that’s why if the error still shows up in safe mode or if the app still closes on its own, run your phone up in recovery mode and wipe the cache partition. It will delete and replace all system caches so that the next time your phone boots up, it will be using new ones.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Try opening the camera and if it still has an issue, move on to the next procedure.

Backup your files and reset your phone

The error message “Unfortunately, Camera has stopped” is basically just an app problem. A reset can fix it and we are now at a point wherein we badly need to bring the phone back to its factory defaults to get rid of the issue. However, make sure you make a backup of your important files and data including your pictures and videos because they will be deleted during the reset process. After the backup, disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide helped you one way or another. If you still need our help after this, feel free to contact us.

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