What to do with your Samsung Galaxy A3 (2017) that keeps showing “Unfortunately, Phone has stopped” error [Troubleshooting Guide]

Many of our readers who own the Samsung Galaxy A3 phone have been complaining about various errors they encountered. One of those error message occur when calls are made or received and it says “Unfortunately, Phone has stopped.” It basically notifies the owner that the built-in phone app crashed for some reason.

There are various reasons that may explain why the error shows. It might be just a minor problem with the app itself or a problem with the firmware. Just by having this error won’t tell you what the problem really is all about so it would be difficult to solve it. However, we can try to troubleshoot your phone and rule out every possibility until we can determine the problem and formulate a solution that might fix it for good.

So, in this post, I will walk you through in troubleshooting your Galaxy A3 that keeps showing the error message. This isn’t the first time we encountered a problem like this so rest assured we already know a thing or two that might fix the problem. Continue reading below for our troubleshooting guide.

Now, before we jump to our troubleshooting guide, if even you found this post because you were trying to find a solution to different issue, then I suggest you visit our Galaxy A3 troubleshooting page for we have already addressed some of the most commonly reported issues with this device. Try to find a problem that’s similar with yours and use the solutions or workarounds we suggested. If they don’t work for you and if you need further assistance, then fill up our Android issues questionnaire and we will include your concern in our next posts.

How to troubleshoot Galaxy A3 with “Phone has stopped” error

Problem: Whenever I try to make a call with my Galaxy A3, an error message would pop up and tell me that the phone has stopped working. I already tried restarting my phone but the problem still happens. I’m not sure if it started last week but it seems I can remember having to address this error by then. I’m not really sure what to do about it so if you guys have a suggestion, please tell me. Thanks.

Solution: There are a number of reasons to consider why the error message pops up on your screen. As a matter of fact, lots of Samsung users were complaining about it because according to them, the issue occurs out of the blue even if their device doesn’t have any hardware or physical damage. But the good thing is, this is mostly a firmware-related problem and you can resolve it without bringing your phone to the tech. Here are the solutions that we would like you to do:

Step 1: Restart your device in Safe mode to verify if a third-party app causes the issue

Due to numerous apps you have downloaded to your phone, it’s not far that one of them has triggered the issue. So, to isolate the problem, we will have to boot it in safe mode to check if the device is still capable of running normally and if the error message still appears while in this state. This is how you boot your A3 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

While in this mode, try to use your phone and observe closely if the issue still persists. If not, then, there is an app that is causing the problem and it’s important that you should find it to get rid of it.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

But while in this state and the error message continues to show up, then you can follow the next method.

Step 2: Wipe the System Cache Partition for it might be outdated

Although the system haven’t been updated there is still a chance that the temporary files stored in the cache directory got corrupted or are already obsolete. This could be one of the reasons why your phone is not functioning normally and the best thing that you should do is to remove all of them so they’ll be replaced.

Doing this method on your device is to make sure that the caches are all new and compatible with the system. Don’t you worry, all important files stored in the internal storage won’t be deleted…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device

After you do so, make a phone call and see if the error message still shows up. If so, then you don’t have a choice but to move on to the next method.

Step 3: Reset the device for it might be a serious firmware issue

After doing the steps above and the issue is still happening, you have no other choice but to reset your phone. I am certain a reset can fix this problem but you have to make a backup of your important files and data as they will be deleted. After the backup, you also have to disable the Factory Reset Protection so that you won’t be locked out of your device and here’s how you do it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

After disabling the FRP, follow these steps to reset your phone…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.