How to retrieve memos from water damaged Galaxy S6 with black screen issue, other issues

A broken screen problem is one of the serious yet common problems a lot of users can experience. Our post today covers some #GalaxyS6 screen issues that were reported to us for the past few weeks. Although almost all screen problems require technician intervention, there may be some few cases wherein a few relatively easy software fix can help. We hope that this post will help shed some light into this problem.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: How to retrieve memos from water damaged Galaxy S6 with black screen issue

I have a Galaxy S6. It has been water damaged. After keeping it in a bag of rice for 3 days, the device turns on. You can see the blue LED but the screen is black. I ended up buying a new cell and now I am trying to retrieve data. I was able to connect it to my PC and copy the information on the device folder. The remaining data I am now trying to retrieve is all the notes on the Memo app. Since Memo isn’t a folder in the cell I don’t know how to view it so I can copy the info. Is there anyway to view the Galaxy S6 display on another monitor such as a PC? — Sofia

Solution: Hi Sofia. In order to access apps in your phone, you need to have a working display as that’s the only way to interact with the operating system. There’s no way to mirror what’s supposed to be shown in your phone’s screen into a PC. This means that unless you can get the phone’s display and the phone itself up and running again, there’s no way to access contents in your apps again.

If you did turn on the automatic Samsung Cloud back feature before your phone died though you should still be able to access contents in your Memo app by restoring from a backup. To do that, follow these steps:

  1. In your new Samsung smartphone, tap Settings.
  2. Tap Cloud and accounts.
  3. Tap Backup and restore.
  4. Tap Restore.

Keep in mind that the steps above will only work if you did set your phone to create a backup of your Memos to Samsung Cloud. If you didn’t, just ignore our suggestion.

Problem 2: Galaxy S6 screen keeps flickering

Hi there. I’ve got a Samsung S6.  2 weeks ago, my screen start flickering up and down, notification bar comes to to the bottom and keyboard reaches the top. I’ve hard reset my phone but it took away the problem only for 5 days. I’ve disabled the hardware overlays, I removed the SD card too. Removing SD card gave me a temporary fix. In short I’ve tried everything but it still doesn’t get fixed, what to do? — Saif

Solution: Hi Saif. The most that you can do in this case is factory or master reset. If that didn’t work to fix the issue for good, it means that there’s a deeper reason for the problem. In almost all cases of flickering screen problems, bad display is to blame. In cases wherein the phone never sustained physical damage or damage from exposure to elements, factory reset may work.

Since we have no idea what happened to your device prior to this issue being reported, we can’t really help you with identifying the cause. The general rule though is to send the phone in for repair or replacement if the usual dose of software troubleshooting won’t help. Flickering screen often happens if the LCD part of the screen assembly is damaged or physically impacted. It can also happen if the phone is exposed to heat or water. Though we did encounter this rare occurrence of this issue after installing some incompatible apps in some of our Samsung devices before, they were easily fixed by booting the phone to safe mode and removing the problematic app from the system.

Again, since you opted not to include a detailed history of your device in your problem description, our interpretation of your case is limited to the information above (and frankly there’s not much). It’s one thing to describe the problem to us and totally another the details that may have led to the issue. We can’t just imagine what may have happened to your device and deduce the cause of the problem from it.

Anyway, the best thing that you can do now is to send the device to Samsung or to an independent service center. If you want to get to the bottom of this problem, it’s your only way. Of course, if you want to spare yourself the hassle and cost of the repair process, simply replace the phone.

Problem 3: Galaxy S6 turns on but screen remains black

My phone’s screen has stopped responding (no swiping of any kind). The power, main, and volume buttons all work still. I still get calls and texts and alarms are still all working but I can’t answer any calls of course. I did not drop in water or on the ground in anyway and it isn’t even a year old yet. I have already drained the battery and rebooted it by pushing the bottom volume button, main and power and holding for 15-20 seconds. WHAT DO I DO NOW? Please help. — Heather

Solution: Hi Heather. There are two things that you can do right now. First is to identify if the problem can be fixed at your end, which means that it’s most probably software-related. This is done by booting the phone to any of the alternate modes below. If the problem lies in the operating system, the screen should work if you’ll skip Android and boot the device to either Recovery Mode or Odin Mode. Both of these modes run different set of codes which are independent of the operating system. So, unless the problem is due to bad hardware, your phone’s screen should work if you’re in Recovery or Odin mode.

Below are the steps on how to boot your S6 to Recovery Mode and/or Odin Mode:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Secondly, if the screen remains dead after trying the procedures above, you should send it in. since we’re positive that the phone continues to power on, the most like damage is only isolated to the screen. Replacing it should allow you to use your phone normally again.

Problem 4: Galaxy S6 screen showing purplish blob after it got accidentally dropped

I have an S6 that is in mint condition (looks brand new). I did recently drop it with no visible damage. After about an hour I noticed a purplish blob in the bottom right corner. over the next few hours it grew and the next day I couldn’t see anything on the screen. looking at replacing the LED is around $200 and not wanting to try that. Is there any way I can reset the phone without seeing it on the screen? — Doug

Solution: Hi Doug. As mentioned to Saif above, the only way to interact with the operating system, which is an integral part of resetting the system, is by using the screen. Sure you can probably boot the device to Recovery Mode by pressing the right hardware button combinations but when it comes to the part where you’ll pick an option, you’ll reach a dead end. If you think the phone still turns on, the best option for you right now is to go through a screen replacement process. Yeah it sucks but it’s the cost of dropping the device in the first place.

Problem 5: Galaxy S6 screen not working but phone still receives calls and messages

Screen flickers with green and pink lines then goes blank. I can hear messages and phone calls but cannot answer them. It is getting progressively worse, ie I was able to answer a phone call earlier but now the screen remains black. I press home screen and the power button but cannot see anything on the screen. It charged fine up until the issues started. I did not drop in water or on ground. It just started having these issues on its own. — Allison

Solution: Hi Allison. If you’re positive that the phone was never physically impacted or damaged due to exposure to elements, you may still be able to fix the problem by doing a master reset. If you still can, that is, if the screen will work when you’re in Recovery Mode, you should wipe the device by doing the steps below:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the screen stays black throughout the process and the phone won’t boot to Recovery Mode at all, have it repaired.

 


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