Hello #Nexus6P users! Welcome to another troubleshooting article that discusses some cases of Nexus 6P being unable to boot up normally, or at all. Hopefully, you’ll find our solutions helpful.
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
Problem 1: Nexus 6P won’t turn back on after putting on Toast skin
Hi. I was putting on a Toast skin on my Nexus 6P. Here is the series of events: Powered off device, wiped down back with small alcohol swab (per instructions. Started putting skin on. When applying side stickers it originally didn’t line up and help the power button down. I noticed the device power on but kind of just ignored it for a minute while I attended re-aligning the skin. Once all re-aligned and on properly, the device screen will not turn on. Tried the OEM wall charger and cord. Nothing. no charge screen or anything Tried a USB cable to PC. No response. Held down power button multiple times. No response. Help down power button and volume down, multiple tries. No response. Any ideas on what could’ve went wrong? I was merely putting a skin on.
Side note, I have a boot lock pattern on. Could that have failed and locked me out for x amount of minutes by accident while applying the skin? Any help much appreciated. Thanks. — Patrick Hummerpj
Solution: Hi Patrick. If you are 100% positive that the phone did not have any boot-related problems prior to installing a new skin, which means that your Nexus was working normally, then adding a physical accessory like a skin cover won’t prevent the device from booting up normally. Since most Nexus skin covers often touch the hardware buttons (Power button and Volume rocker), any boot problem arising after adding a skin cover must be due to poor alignment. That said, consider removing the skin cover and all other accessory you’ve added to see if that will help fix the boot issue.
Otherwise, we suggest that you follow the basic troubleshooting for this issue and treat it as regular problem that may have both software and hardware causes. That said, the first thing that you want to do in this case is to see if the main reason why the phone does not have power is due to a defective charging cable or adapter. If you have another Nexus device, try using the current charging cable and adapter on it to see if they are working. Or you can do a reverse and use a second set of charging cable and adapter in your Nexus. Any of these methods should help you tell if the phone’s lack of power is due to a broken charger and/or cable.
If your Nexus won’t show any red light or a battery icon while charging, the main issue can be screen-related. To check, you can do the following:
- Press the power button for about 30 seconds.
- Wait about 2 minutes.
- Make your phone ring. You can call it from another phone or use Find My Device.
- If your phone rings, then it’s definitely a screen problem.
A black screen problem does not necessarily mean that the display assembly is physically broken. It’s possible that an app or an operating system glitch may have caused it to fail. To see if it’s a third party app, try to boot your Nexus to safe mode by doing these steps:
- Press your device’s Power button.
- After the Google logo shows on your screen, when the animation starts, press and hold your device’s Volume down button. Keep holding it until the animation ends and your device starts in safe mode.
- You’ll see “Safe mode” at the bottom of your screen.
If the phone’s screen turns on only when on safe mode, that’s a confirmation of our hunch. You must uninstall third party apps until the issue is gone.
However, if the phone’s screen remains black or unresponsive, you should then attempt to factory reset the device. Here’s how:
- Press and hold the Volume Down button first and then press and hold the Power key.
- Once you see some information on the screen, release the buttons.
- The Phone will boot into Bootloader Mode.
- Using the Volume buttons, highlight Recovery Mode.
- Press the Power key to confirm you want to boot into recovery mode.
- An Android with exclamation mark will be displayed on the screen.
- Press and hold the Power key and then press and hold Volume Up.
- The recovery options will soon appear on the screen.
- Highlight ‘wipe data/factory reset’ option using the volume keys.
- Press the power key to confirm you want to wipe the cache partition.
- Highlight ‘Yes’ option and then hit the power key again to select it.
- Wait until the device finishes deleting the system cache and then highlight ‘Reboot system now’ and press the power key.
If your Nexus still remains dead after doing all the steps above, the cause of the problem is probably bad hardware. We suggest that you contact Google for additional support.
Problem 2: Nexus 6P won’t boot up, stuck in Google logo screen
My Nexus 6P won’t boot up. It gets past the Google writing in white, started the animation, freezes and then shuts off. It charges fine. I’ve tried going into recovery mode and clearing the cache. I get to the Android with the exclamation point and then when I press and hold the power and volume up key and it just starts booting up improperly again. The problem started yesterday when I updated to Android Nougat. Thank you for your help. — P.janjuh
Solution: Hi P.janjuh. Updates can sometimes lead to problems like the one you’re experiencing for a number of reasons. Since we don’t have the full history of your device, or what its software status was before you installed Nougat to it, there’s no way for us to pinpoint where the problem lies. That also means that we may not be able to give you an effective recommendation as regards fixing it.
In a lot of cases like yours though, a Nexus 6P can work normally again if a user can successfully roll back the firmware. The thing is, reversing the update requires a lot of work from your end. If you don’t want to go through the process of sending the phone to Google or to the retailer though, reverting the firmware to its previous version may work.
If you intend on going this route, try checking this this XDA-developers guide so you’ll know how to install a ROM in your device. Keep in mind that we haven’t tested all the steps in this guide for several months now and we can’t confirm if they are still effective. We suggest that you also do some more research on how to flash a firmware in your device so you can cross-reference the steps.
Problem 3: Nexus 6P stuck in bootloop
I tried all steps that was given to reboot and recovery mode but instead it ends up with Google logo mode with the hope that its going to restart but it just stays there and goes and comes back. Very frustrating as I cant even use the basic phone forget about any apps. Please support. Thanks. — Usha
Solution: Hi Usha. If your phone is stuck in an endless boot cycle, also known as bootloop, a master reset (steps provided) above may help. If you’ve already tried a master reset via Recovery Mode before contacting us, consider flashing a stock bootloader and/or ROM to it. Refer to our suggestion for P.janjuh above.
Problem 4: Nexus 6P won’t boot up, lags when trying to turn on
Hi there. My Nexus 6P does not turn on. I have tried everything, but it does not. So, when I am trying to turn it on, it tries to lag. There is animation of loading, but nothing else. it might take 2 hours or 2 days, nothing happens. Could you suggest something? I will appreciate it. Thank you. — Roman Kim
Solution: Hi Roman. As what we tell P.janjuh above, an important component in diagnosing a problem is knowing the full history of a device. As you haven’t even told us anything about possible events that may have led to the problem, there’s not much that we can do to help. The general rule in troubleshooting an Android problem like yours is to exhaust all software troubleshooting steps first. If you’ve already tried all of them, especially factory reset via Recovery Mode, also known as master reset, and/or flashing the bootloader/firmware back to stock, then the problem is most probably caused by bad hardware. You must contact Google or any relevant party (carrier or retailer) so the phone can be repaired or replaced.
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