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How to fix Samsung Galaxy S9 Plus with “Unfortunately, Chrome has stopped” error (easy steps)

The error message “Unfortunately, Chrome has stopped” that keeps popping up on your Samsung Galaxy S9 Plus is basically, a notification that tells you about the Chrome app that crashed. This problem could be just a minor issue with the app or a serious issue with the firmware because Chrome is a pre-installed app. You can actually fix it on your own without any help from the tech provided the firmware hasn’t been modified in any way.

Aside from the error message, another sign that the app crashes is when it closes on its own shortly after you open it. Or, sometimes, you can use it for a few minutes before it force closes. Don’t worry though, the problem occurs only when you use Chrome or if some apps trigger it. If you’re one of the owners of this device and are having similar issue, then continue reading as this post may help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to fix Galaxy S9 Plus with “Chrome has stopped” error


The error “Unfortunately, Chrome has stopped” is just one of the errors you may get if your phone has some problems with its firmware. In this guide, I will walk you through in thoroughly troubleshooting your phone so that you may know why the error shows up or why the app crashes. Here’s what you should do:

First solution: Reboot your phone

You have to do this very simple procedure especially if it’s the first time that the error shows up because it might be just a glitch in the app or the system. If it is, then a reboot will save you from a lot of trouble. I also suggest doing the forced reboot if a normal reboot won’t work. Just press and hold the volume down button and the power key at the same time for 10 seconds or until the device reboots. It will refresh your device’s memory and it could the only thing you need to fix this issue. However, if it continues to bug you, then move on to the next procedure.

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Second solution: Find out if it’s due to a third-party app

Chrome is pre-installed but some third-party apps may actually caused default apps to crash from time to time and this could be one of those cases. So, in this section, try to run your phone in safe mode to temporarily disable all third-party apps and then open Chrome to know if the error shows up or not. Assuming the problem is fixed in this mode, then it’s a clear indication that the issue is caused by one of the apps you downloaded and installed. Find that app and uninstall it and the problem will be fixed.

This is how to run your S9 Plus in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

And this is how you uninstall apps from your phone:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

If the problem, however, shows up in safe mode, then try the next solution.

Third solution: Clear cache and data of Chrome

This will reset the app back to its default settings and configuration. If the problem is with the app, then this method is enough to fix the problem as all its caches and data will be replaced with new ones.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Chrome.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

Should the problem continue to bug you after this method, then it could be a firmware issue. The next procedure can fix it.

Fourth solution: Reset your phone

At this point since the problem continues to bug with the error, then it’s time to reset your device. For issues like this, the reset is more than enough to fix it but we’re always hesitant to suggest it because you may lose some important files. So, before the reset, make sure you make a backup of your important files and data so you can retrieve them later. It’s also your call if you want to go with it because one workaround to this problem is to use a different browser. But if you really want your phone to work perfectly, then follow the steps below to reset your device:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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