The Samsung Galaxy Note 3 is still one of the powerful phablets available in the market today but if it won’t charge, then it will become useless if the battery is drained. When troubleshooting a phone that won’t turn on, it is very important to verify if the device still charges because the reason it’s not turning on is may be because the battery is just drained.
In this post, I will guide you through troubleshooting a Samsung Galaxy Note 3 that won’t charge. This is also an answer to the questions sent by our readers in the past who were asking for our assistance. The steps I used in this guide is the same as the steps we technicians use when troubleshooting the same actual problem only that we can’t physically inspect the phone.
Before we go any further, if you have other problems with your phone, I suggest you visit our Samsung Galaxy Note 3 Troubleshooting page as we’ve already addressed hundreds of problems in the past. Find issues related or the same as yours and try the solutions we provided. If they didn’t work for you, then feel free to contact us by filling up this form to request assistance. Just make sure you accurately fill up required fields and provide further details. The more information you can provide, the more accurate our solutions are.
- Step 1: Plug the charger in and allow the phone to charge
- Step 2: Check the ports and connectors
- Step 3: Verify the charger still works
- Step 4: Verify the USB cable isn’t broken
- Step 5: Verify the battery is properly mounted and working
- Step 6: Send the phone in for repair
- Phone Not Charging Troubleshooting
The main purpose of troubleshooting is to know what the problem is and what causes it. It doesn’t guarantee a fix but information. Once you have the details of the problem, you can find ways to work around it.
Step 1: Plug the charger in and allow the phone to charge
If the phone is still on, plugging the charger in will tell you immediately if it charges or not or if the device responds when the cable from an active charger is plugged into its charging port; the usual charging icon will show. On the other hand, if the phone is off, the LED indicator will tell you if it charges or not.
Step 2: Check the ports and connectors
Corrosion will interfere with normal charging process that is why it is necessary to check if the charging port is corroded with dirt or other debris. Just by looking directly into the port will tell you if there’s some debris stuck in it. One way to make sure it’s clear is to get a small brush, insert the bristles in and start the brushing motion.
Once you’re done checking the port on your phone, check both ends of the USB cable you use in charging. Cleaning both ends will also help. Lastly, check the port on the charger and clean it like you did on your phone. After doing all these, attempt to charge the phone.
Step 3: Verify the charger still works
The easiest way to do this is to use a different charger and see if the phone responds to it. If so, then your charger needs replacement, otherwise, there’s more to the problem than a busted charger.
If using a different charger is impossible but you have other devices, then try charging them using your charger and see fi they respond to it. If they don’t, it doesn’t actually mean the charger is busted. It could be the cable you use.
Step 4: Verify the USB cable isn’t broken
Using a different USB cable is the most effective way to determine if the original is broken or not. The cord bridges the charger and the phone so if there’s a break somewhere, current can’t be conducted.
The Note 3 uses the USB 3.0 cable but you can actually just use other cables that support USB 3.0. Or if you know someone with the Note 3, borrow the cable and try it on your phone.
Step 5: Verify the battery is properly mounted and working
Remove the back cover, pull the battery out and try cleaning the connectors. Begin by inspecting the connectors at the back of your phone. See if there’s a bent pin that may not make good contact with the battery’s connectors. Moreover, get a dry cloth and wipe the connectors on the battery just to make sure there’s no corrosion.
After the cleaning, place the battery back in and make sure it’s properly mounted. Secure it with the back cover and attempt to charge the phone. If still nothing, then it’s time you sought help from a technician.
Step 6: Send the phone in for repair
If all else fails, it’s safe to assume that the problem is with the hardware. Seek help from a technician who can physically and thoroughly inspect the phone for hardware faults an all. If it weren’t the hardware that’s causing the problem, the firmware may have something to do with it but then again, it’s beyond your grasp.
Charging issues aren’t just hardware problems. The firmware also has something to do with it since it detects the current and controls its flow into the battery while turning on some components (like the LED indicator) and showing the charging signs.
Having problems with your phone that’s not charging?
We can help you troubleshoot. We already published troubleshooting guides for the following devices:
- Samsung Galaxy S2
- Samsung Galaxy S3
- Samsung Galaxy S4
- Samsung Galaxy S5
- Samsung Galaxy S6
- Samsung Galaxy S6 Edge
- Samsung Galaxy Note 2
- Samsung Galaxy Note 3
- Samsung Galaxy Note 4
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