How to fix Samsung Galaxy A7 with error message “Unfortunately, Camera has stopped” (easy steps)

The error message “Unfortunately, Camera has stopped” is a notification that tells you about the camera app that crashed for some reason. Some of our readers have contacted us because their Samsung Galaxy A7 reportedly started to have this kind of problem. It could be a sign of a minor firmware issue or it could also be a problem with the hardware, specifically the sensor.  

Some of the users also reported to us that instead of getting the error message, the app closes on them before or after they take pictures. Regardless whether you get the error or not, it’s the same problem; the app crashes. In this post, I will walk you through in troubleshooting your Galaxy A7 with a malfunctioning camera app. We will try to look into every possibility and rule them out one by one until we can determine what the problem really is and what needs to be done to fix it. So, continue reading as this article may help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy A7 with “Camera has stopped” error


The best thing you could do about this problem is to rule out the possibility that this is just an app or firmware issue. You will have to do some troubleshooting procedures and if everything points to the direction that this could be a hardware problem, then you need to bring the phone to the shop or back to the store. With all that being said, here’s what you need to do about it:

  1. Reboot your phone first – it’s possible that this error message is just a result of a minor glitch with the app or the system. A reboot can take care of that if that’s really the case. So, take a little time rebooting your phone and if that doesn’t work, try doing the forced restart: press and hold the volume down and power keys at the same time  for 10 seconds.
  2. Reset the camera – by reset, I mean clear the app’s cache and data. This will bring the app back to its default settings or configuration and if it’s just an issue with it, then it should be enough to make it work perfectly again.
  3. Wipe cache partition – the purpose of this solution is to delete all system caches so that they will be replaced with new files. This is most effective if this problem started after an update. The system cache may become corrupt or obsolete and when it happens, the performance of your phone will be the first that will be affected and it includes app crashes.
  4. Master reset – after wiping the cache partition and the camera still crashes, you will have to reset your phone because the app is pre-installed and thus, embedded in the firmware. This is to rule out once and for all the possibility that the issue is with the firmware. Before you actually reset your phone, make sure you backup your files and data as they will be deleted.
  5. Bring the phone to the shop – you only have to do it if the problem continues after the reset because it could be a hardware problem.

Refer to the following procedures to know how to perform the solutions I mentioned above…

How to reset the Camera

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Scroll to and tap Camera.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

How to wipe the cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

How to do the Master reset

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you. If you still need our help, feel free to contact us.

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